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- Tasks: Provide first-line technical support and troubleshoot IT issues for staff and students.
- Company: Join Deployflow, a dynamic IT consultancy focused on digital transformation.
- Benefits: Enjoy a supportive team culture, competitive salary, and opportunities for growth.
- Other info: Flexible working hours with a focus on professional development.
- Why this job: Make a real difference in tech support while developing your skills in a collaborative environment.
- Qualifications: Experience in IT support and a proactive attitude are essential.
The predicted salary is between 24000 - 36000 ÂŁ per year.
On-Site Level 1 Helpdesk Engineer Location: On‑Site, Bracknell‑Binfield and Wokingham
Deployflow is an IT consultancy specialising in software development, application support, managed services and DevOps based in the UK. We specialise in empowering organisations on their digital transformation journey. With a team of over 50 highly skilled professionals with strong technical and commercial experience, we at Deployflow are committed to delivering exceptional technology solutions that drive business growth and success.
We are seeking a motivated and experienced On‑Site 1st Line Helpdesk Engineer to join our team permanently. Your degree isn’t our priority, but your personality, attitude, and determination are. Furthermore, if you can easily acclimate to new environments, actively engage in brainstorming ideas, never stop before a challenge, and learn from your failures, and if this role aligns with your passions and you can prove you’re great at it, our doors are fully open to you.
About the role
The On‑Site Level 1 Helpdesk Engineer is responsible for providing first‑line technical support for staff, students, and IT systems. This includes diagnosing and resolving Level 1 issues related to servers, backups, networking, end‑user devices, classroom technology, and printing. The engineer will also assist the central Helpdesk Team with ticket triage and resolution within the IT ticketing system to ensure smooth day‑to‑day IT operations.
Key Responsibilities
- End‑User Support
- Provide on‑site first‑line support for all staff and student IT issues.
- Troubleshoot and resolve hardware and software problems on desktops, laptops, and peripherals.
- Support classroom technology, including Teams and Zoom setups, projectors, and AV equipment.
- Provide basic user training and guidance where needed.
- Server, Backup & Network Support
- Monitor and respond to basic Level 1 server alerts (e.g., storage capacity, service restarts, account lockouts).
- Check and report on daily backup job statuses, escalating failures when necessary.
- Perform basic network troubleshooting (e.g., connectivity, Wi‑Fi access, patching).
- Escalate persistent or critical issues to Level 2/3 engineers as required.
- Helpdesk & Ticketing
- Log, track, and update all support requests through the Helpdesk ticketing system.
- Assist remote Helpdesk engineers by managing local support tickets that require physical intervention.
- Ensure timely resolution of Level 1 tickets in line with SLAs.
- Maintain accurate records of issues, solutions, and asset information.
- Hardware & Printers
- Install, configure, and support printers, multifunction devices, and drivers.
- Perform toner replacements, paper jam fixes, and basic maintenance.
- Support hardware moves, deployments, and imaging of PCs/laptops.
- General IT Duties
- Assist in setting up new user accounts, email, and Teams access.
- Participate in IT projects, upgrades, and maintenance tasks.
- Maintain high standards of customer service and professionalism.
- Follow IT policies, procedures, and security best practices.
Skills & Qualifications
Essential
- IT support experience in a Helpdesk or technical support role.
- Good understanding of Windows operating systems and Microsoft 365 (Outlook, Teams, SharePoint).
- Basic knowledge of networking fundamentals (IP addressing, DNS, DHCP).
- Strong problem‑solving, communication, and time‑management skills.
- Customer‑focused with a proactive attitude.
Desirable
- Experience supporting classroom or AV technologies (Teams Rooms, Zoom Rooms).
- Experience with server monitoring or backup tools (e.g., Veeam, Zabbix, or similar).
- Experience with Apple operating systems.
- Familiarity with Active Directory and Group Policy basics.
- ITIL Foundation or similar Helpdesk process understanding.
Working Hours
Full‑time, on‑site in Binfield and Wokingham customers. Occasional flexibility may be required for maintenance windows or major IT events. Monday to Friday 9:00 to 17:00.
Level 1 Helpdesk Engineer in Bracknell employer: Deployflow
Contact Detail:
Deployflow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 1 Helpdesk Engineer in Bracknell
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars to meet potential employers and fellow job seekers. You never know who might have a lead on your dream job!
✨Tip Number 2
Practice makes perfect! Before any interview, do some mock interviews with friends or family. This will help you get comfortable talking about your skills and experiences, especially those related to IT support and troubleshooting.
✨Tip Number 3
Show off your personality! When you’re in an interview, let your enthusiasm for technology and helping others shine through. Remember, they’re looking for someone who fits into their team culture, so be yourself and let your passion for IT support come across.
✨Tip Number 4
Don’t forget to apply through our website! We at StudySmarter want to see your application directly. It shows initiative and gives us a chance to see how you present yourself. Plus, it’s a great way to stand out from the crowd!
We think you need these skills to ace Level 1 Helpdesk Engineer in Bracknell
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Don’t just list your skills; let your personality shine through in your application. Share a bit about your journey and what drives you, especially in tech support.
Tailor Your Application: Make sure to customise your application for the Level 1 Helpdesk Engineer role. Highlight relevant experiences and skills that match the job description, like your IT support experience and problem-solving abilities.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate clarity, so make it easy for us to see why you’re a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Deployflow
✨Know Your Tech Basics
Brush up on your knowledge of Windows operating systems and Microsoft 365. Be ready to discuss how you've tackled common IT issues in the past, especially those related to hardware and software troubleshooting.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've resolved technical problems in previous roles. Think about specific situations where you had to diagnose an issue and what steps you took to fix it. This will demonstrate your proactive attitude and customer-focused approach.
✨Familiarise Yourself with the Company
Research Deployflow and understand their mission of digital transformation centred around people. Being able to relate your personal values to theirs can make a strong impression during the interview.
✨Practice Your Communication Skills
As a Level 1 Helpdesk Engineer, you'll need to communicate effectively with both technical and non-technical users. Practice explaining complex concepts in simple terms, and be prepared to showcase your ability to provide clear guidance and support.