Registered Manager - Home Care in Birmingham

Job Description Registered Manager – Domiciliary Care\n Dependable Care For You Ltd \n Hinckley – covering Leicestershire, Coventry, Bedworth & Nuneaton £38,000–£45,000 per year DOE + Performance-Related Bonus \n Full-time | Permanent About Us\n Dependable Care For You Ltd is an established and growing domiciliary care provider supporting people to remain safe, independent and comfortable within their own homes. \n We provide a range of services including personal care, medication support, companionship, dementia care, social support and more complex packages of care. \n Our service is currently rated GOOD by CQC , and we are looking for an experienced, commercially aware and motivated Registered Manager to lead the service through its next stage of development. \n This is not simply a compliance or office-management position. We are looking for somebody who can successfully lead a regulated domiciliary care service while also playing an active role in business development, tender opportunities, increasing care hours and developing relationships with commissioners and private clients. Key ResponsibilitiesLeadership, Operations & CQC Compliance\n • Act as the CQC Registered Manager for the service \n • Maintain compliance with CQC regulations and Fundamental Standards \n • Provide strong leadership to the care, coordination and office teams \n • Oversee assessments, care plans and risk assessments \n • Monitor care quality through audits, spot checks, reviews and quality assurance \n • Manage safeguarding concerns, incidents and complaints appropriately \n • Oversee safe medication management \n • Maintain accurate and compliant records \n • Lead recruitment, induction, supervision and appraisal \n • Manage staff performance, conduct and capability where required \n • Ensure care packages are safely and effectively staffed \n • Prepare for CQC inspections and regulatory submissions \n • Develop and monitor service improvement plans \n • Promote a positive, professional and person-centred culture Business Development & Growth\n Business development will be an important part of this position. \n The successful candidate will: \n • Identify opportunities to increase care hours and develop new care packages \n • Develop relationships with local authorities, commissioners, social workers and healthcare professionals \n • Build and maintain professional referral networks \n • Support the growth of our private client base \n • Follow up appropriate enquiries and referrals \n • Represent the company at meetings and networking opportunities \n • Identify new geographical and service development opportunities \n • Monitor local demand and opportunities within domiciliary care \n • Work alongside the Directors to develop and implement growth plans \n • Support sustainable growth while ensuring staffing and quality standards are maintained Tender Writing & Commissioning\n The Registered Manager will have an active role in identifying and securing new contract opportunities. \n Responsibilities will include: \n • Identifying suitable local authority, NHS/ICB and other commissioning opportunities \n • Supporting and completing tender submissions \n • Writing high-quality tender responses and method statements \n • Completing Selection Questionnaires and procurement documentation \n • Gathering supporting evidence for tender submissions \n • Monitoring procurement portals and framework opportunities \n • Liaising with commissioners and procurement teams \n • Supporting presentations or clarification processes where required \n • Supporting mobilisation following successful contract awards \n • Ensuring contractual and commissioner requirements are understood and maintained \n Previous tender writing, commissioning or contract mobilisation experience within health and social care is highly desirable. Management On-Call\n Participation in the management on-call rota is an expected part of this position . \n When on-call, the Registered Manager will provide out-of-hours management support and guidance to the care team. \n This may include: \n • Responding to urgent staffing or rota issues \n • Providing management guidance to care workers \n • Responding appropriately to safeguarding concerns \n • Supporting with incidents, accidents and emergencies \n • Escalating matters to emergency services or other professionals where appropriate \n • Ensuring appropriate management action and documentation following incidents \n • Supporting continuity and safety of care outside normal office hours \n The on-call system is intended for genuine operational and care-related matters requiring management support outside normal office hours. \n Full details of the on-call rota, expectations and