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- Tasks: Support families in need, manage daily tasks, and assist with personalised support plans.
- Company: Depaul is a charity dedicated to ending homelessness and empowering individuals and families.
- Benefits: Enjoy 35 days of annual leave, paid sick leave, and a contributory pension scheme.
- Why this job: Join a values-driven team making a real impact on people's lives and communities.
- Qualifications: 3 GCSEs A-C including Maths and English or equivalent; relevant experience required.
- Other info: Flexible rota-based hours, including evenings and weekends; opportunities for personal development.
The predicted salary is between 18600 - 26000 £ per year.
SUPPORT WORKER – Family Services
Salary: £23,291.88
Contract:Permanent
Hours:35 per week – rota based (including evenings, weekends and some nights)
Location
Cloverhill, 218 Stewartstown Road, Belfast, BT17 0LB
Your new role
Are you looking to work and support families? Have you experience working with families and homelessness?
You will be a member of a multi-disciplined team using holistic approaches to support Depaul service users. Working to a housing-led, low threshold, harm reduction approach, where service users receive a high degree of support and advice. Depaul has a commitment to service user participation and to empowering our service users to manage their own lives.
To support the effective day to day running of the service. You will undertake daily reception and building management tasks, support service users in their transition into the service, to use the service effectively. You will support key workers to deliver bespoke personalised support plans to clients, including the delivery of activities.
- To be the first point of contact for service users, agencies, contractors, visitors etc. Ensuring a warm, professional, welcoming and engagement
- Ensure the practical needs of our services users are met on a day to day basis. Where necessary, supporting service users with meal preparation, laundry and general upkeep of their living space.
- Ensuring service users records are being maintained
- To provide colleagues with timely and accurate communication relating to service users.
- Assist case workers to meet the needs of service users in line with support plans and safety and wellbeing management plans i.e. undertakes activities identified by caseworkers that supports service users in meeting their personal goals. For example; financial, creative or educational activities and assistance to communicate with others
Health & Safety
- To ensure that Health and Safety standards are met within the service in accordance with Depaul’s Health and Safety policy and procedures.
- Undertake cleaning duties as assigned by LMT and in accordance with health & safety practices
- To ensure all health & wellbeing and building checks are completed and recorded in line with local procedure and Depaul policy
- To identify building defects in line with organisational health and safety standards
- To ensure that Health and Safety standards are met within the project in accordance with Depaul’s Health and Safety policy and the services risk assessments.
Administration & Record Keeping
- Carry out project administration tasks such as upkeep of petty cash, project statistics, invoices, record keeping, Service User’s files, OTIS, Incident and Accident Reporting etc.
- To remain vigilant to IT and cyber risks and comply at all times with Depaul’s IT Security policies.
Other Duties
- To be a contributing team player, taking part in handovers, team meetings, core training, the mentoring of Volunteers and supporting other team members in ensuring all decision making is appropriate and consistent
- To at all times undertake your role in a professional manner maintaining a high quality standard of work in line with Depaul Values and ethos.
WHY WORK FOR US
Depaul is a cross border charity supporting some of the most marginalised individuals, couples and families experiencing homelessness. Our mission is to end homelessness and change the lives of those affected by it. Would you like to help us to meet our mission?
We are a values led organisation and aim, at all times, to live and breathe these values in our everyday work. Our values are based on four key principles:
• We celebrate the potential of people
• We put our words into action
• We aim to take a wider role in civil society
• We believe in rights and responsibilities If you choose to work for Depaul
The above list is not exhaustive; additional areas of responsibility may be added over time and flexibility to cover for other staff roles is required from time to time.
Employee Benefits
- Enhanced Annual Leave – 35 days per year, increasing as your length of service increases
- Paid Sick Leave
- Company maternity & paternity pay
- Contributory Pension scheme
- Health Cash Back & Rewards Plan
- Christmas Savers club
- Bluelight discount card
Plus, many opportunities to learn and develop within the organisation
Essential Criteria
- 3 GCSE’s A-C to include Maths and English or equivalent Experience
- 1 year paid relevant work experience or 2 years relevant volunteering experience
- Ability to work on a rota basis (7-day week – mornings, evenings, weekends, nights).
- Check out the attached JD For more information on key duties & criteria.
Closing date for applications: 3rd July 2025
Dependent on the number of applications, we may contact applicants before the closing date. Please check your spam/junk folders.
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Support Worker - Family Services Dunmurry employer: Depaul
Contact Detail:
Depaul Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Worker - Family Services Dunmurry
✨Tip Number 1
Familiarise yourself with the values and mission of Depaul. Understanding their commitment to ending homelessness and supporting marginalised individuals will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight any relevant experience you have in family support or working with vulnerable populations. Be prepared to share specific examples of how you've made a positive impact in similar roles.
✨Tip Number 3
Demonstrate your ability to work as part of a multi-disciplined team. Share experiences where collaboration was key to achieving goals, especially in challenging situations.
✨Tip Number 4
Be ready to discuss your understanding of health and safety standards in a support environment. Showing that you prioritise the wellbeing of service users will set you apart from other candidates.
We think you need these skills to ace Support Worker - Family Services Dunmurry
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Support Worker position. Tailor your application to highlight relevant experiences that align with the role.
Highlight Relevant Experience: Emphasise any previous work or volunteering experience related to family services, homelessness, or support roles. Use specific examples to demonstrate how your experience meets the essential criteria outlined in the job description.
Showcase Your Values: Depaul is a values-led organisation. Make sure to reflect their core values in your application. Discuss how you celebrate the potential of people and put your words into action in your previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Depaul
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Support Worker. Be prepared to discuss how your experience aligns with the specific tasks mentioned, such as supporting families and managing daily reception tasks.
✨Showcase Your Experience
Highlight any relevant experience you have working with families or in homelessness services. Be ready to share specific examples of how you've supported individuals in similar situations, focusing on your ability to empower service users.
✨Demonstrate Teamwork Skills
Since this role involves being part of a multi-disciplined team, be prepared to discuss your teamwork experiences. Share examples of how you've collaborated with colleagues or contributed to team goals, especially in challenging situations.
✨Emphasise Your Values
Depaul is a values-led organisation, so it's important to express how your personal values align with theirs. Be ready to discuss how you celebrate the potential of people and put your words into action in your previous roles.
