Support worker - Dungannon

Location: Castlehill - 2 Castlehill, Drumcoo, Dungannon, BT70 1JP

Salary: £23,291.82

Contract: Permanent

Hours: 35 per week - rota based including evenings, weekends and nights

Castlehill is a supported temporary accommodation service, based in Dungannon, with 22 self-catering apartments, including 6 apartments that are suitable for couples. The service also offers a range of communal areas that residents can access. The service offers 24/7 support for homeless people aged 18 and over. The professionally trained team work to low threshold and harm reduction principles, meaning they support people in a flexible way that they can manage and offering them every assistance to plan and make more positive choices for their future.

Your new role:

• You will be a member of a multi-disciplined team using holistic approaches to support Depaul service users.
• Working to a housing-led, low threshold, harm reduction approach, where service users receive a high degree of support and advice.
• To support the effective day-to-day running of the service.
• You will undertake daily reception and building management tasks, support service users in their transition into the service, to use the service effectively.
• You will support key workers to deliver bespoke personalised support plans to clients, including the delivery of activities.

Key Areas of Responsibility:

• Service user focus: To be the first point of contact for service users, agencies, contractors, visitors etc. Ensuring a warm, professional, welcoming engagement.
• Ensure the practical needs of our services users are met on a day-to-day basis, supporting service users with meal preparation, laundry and general upkeep of their living space.
• Ensuring service users records are maintained.
• Provide colleagues with timely and accurate communication relating to service users.
• Assist case workers to meet the needs of service users in line with support plans and safety and wellbeing management plans.

Health & Safety:

• Ensure that Health and Safety standards are met within the service in accordance with Depaul’s Health and Safety policy and procedures.
• Undertake cleaning duties as assigned by LMT and in accordance with health & safety practices.
• Ensure all health & wellbeing and building checks are completed and recorded in line with local procedure and Depaul policy.
• Identify building defects in line with organisational health and safety standards.

Administration & Record Keeping:

• Carry out project administration tasks such as upkeep of petty cash, project statistics, invoices, record keeping, Service User’s files, OTIS, Incident and Accident Reporting etc.
• Remain vigilant to IT and cyber risks and comply at all times with Depaul’s IT Security policies.

Other Duties:

• Be a contributing team player, taking part in handovers, team meetings, core training, the mentoring of Volunteers and supporting other team members.
• Undertake your role in a professional manner maintaining a high quality standard of work in line with Depaul Values and ethos.
• The above list is not exhaustive; additional areas of responsibility may be added over time and flexibility to cover for other staff roles is required from time to time.

Person Requirements:

• Qualifications: 3 GCSE’s A-C to include Maths and English or equivalent.
• Experience: 1 year paid relevant work experience or 2 years relevant volunteering experience.
• Skills: Good working knowledge of risk assessment and risk management processes, good IT skills, including working knowledge of using IT systems to record client information, good written and verbal communication skills.
• Knowledge: Understanding of homelessness and the issues that can lead to homelessness, knowledge of the statutory and voluntary sector resources available to people experiencing homelessness or at risk of homelessness.

Circumstances:

• Ability to work on a rota basis (7-day week – mornings, evenings, weekends and nights).

Access NI: This Post is subject to an Enhanced Access NI check. Having a criminal record will not necessarily debar you from working with Depaul.

NISCC: This post is subject to NISCC registration, if you do hold a valid registration this must be completed within your probationary period.

Employee Benefits:

• Enhanced Annual Leave – 35 days per year, increasing as your length of service increases.
• Paid Sick Leave.
• Company maternity & paternity pay.
• Contributory Pension scheme.
• Health Cash Back & Rewards Plan.
• Christmas Savers club.
• Bluelight discount card.
• Plus, many opportunities to learn and develop within the organisation.

Closing date for applications: 3rd June 2025. Dependent on the number of applications, we may contact applicants before the closing date. Please check your spam/junk folders.