Stella Maris - Support Worker in Belfast

Salary: £24,896.94; Contract: Permanent. Hours: 35 per week – Varied 7‑day rota with several shift patterns.

Location: Stella Maris, 28 Garmoyle Street, Belfast BT15 1DY

Employee Benefits:

• Enhanced Annual Leave – 35 days per year, increasing with length of service.
• Paid Sick Leave
• Company maternity & paternity pay
• Contributory Pension scheme
• Health Cash Back & Rewards Plan
• Christmas Savers club
• Bluelight discount card
• Plus many opportunities to learn and develop within the organisation.

About Depaul:

Depaul is a cross‑border charity supporting some of the most marginalised individuals, couples and families experiencing homelessness. Our mission is to end homelessness and change the lives of those affected by it. We are a values‑led organisation that lives and breathes these four principles:

• We celebrate the potential of people
• We put our words into action
• We aim to take a wider role in civil society
• We believe in rights and responsibilities

About Stella Maris:

Stella Maris is managed by Depaul in partnership with Radius Housing Association. It operates on a 24‑7 basis with day and night support teams, providing a low‑threshold, harm‑reduction service for people with a long history of street drinking and homelessness. The project delivers in‑house catering for all residents.

Your new role:

You will be a member of a multi‑disciplined team using holistic approaches to support Depaul service users. Supporting the day‑to‑day running of the service, you will undertake reception and building management tasks, support service users in their transition into the service, help diversify activities, and work closely with case workers to deliver bespoke support plans.

Responsibilities:

• Act as the first point of contact for service users, agencies, contractors, and visitors.
• Ensure the practical needs of service users are met, including meal preparation, laundry, and general upkeep of living space.
• Maintain accurate service user records.
• Provide timely and accurate communication to colleagues regarding service users.
• Assist case workers in meeting service users' needs through activities identified in support plans, including financial, creative, or educational activities.
• Ensure Health and Safety standards are met in accordance with Depaul’s policy and procedures.
• Perform cleaning duties as assigned by LMT, in line with health & safety practices.
• Complete and record all health & wellbeing and building checks in line with local procedure and Depaul policy.
• Identify building defects following organisational health and safety standards.
• Administer project tasks such as upkeep of petty cash, project statistics, invoices, record keeping, OTIS, incident and accident reporting.
• Ensure compliance with Depaul’s IT security policies and remain vigilant to IT and cyber risks.
• Contribute to team meetings, handovers, training, and mentoring of volunteers.
• Maintain a professional, high‑quality standard of work aligned with Depaul values and ethos.

The above list is not exhaustive; additional responsibilities may be added over time and flexibility to cover other staff roles is required from time to time.

Essential Criteria:

• 3 GCSEs (A‑C) including Maths and English or equivalent.
• 1 year paid relevant work experience or 2 years relevant volunteering experience.
• Good working knowledge of risk assessment and risk management processes.
• Good IT skills, including experience with systems to record client information.
• Strong written and verbal communication skills.
• Ability to compile and present accurate written and electronic reports.
• Understanding of homelessness and the factors that can lead to homelessness.
• Knowledge of supports that can be offered in homeless services to promote positive futures.
• Awareness of statutory and voluntary sector resources available to people experiencing or at risk of homelessness.
• Understanding of Health and Safety standards in the delivery of services.
• Knowledge of relevant statutory and voluntary agencies and ability to network or liaise with them.
• Willingness to work within the guidelines of Depaul’s vision, mission and values.

Circumstances:

• Ability to work on a rota basis (7‑day week – mornings, evenings, weekends and nights).

Access NI:

This post is subject to an Enhanced Access NI check. A criminal record will not necessarily debar you from working with Depaul; it depends on the nature of the position and the circumstances and background of any offences or other information on a disclosure certificate. The post is also subject to NISCC registration; if you hold a valid registration, this must be completed within your probationary period.

Equal Opportunities:

Depaul Ireland are an Equal Opportunities employer. We provide an inclusive workplace that respects and values diversity.

Closing Date: 12/05/2026