Housing Management Worker (Floating) in Thornaby-on-Tees

About the Organisation

In the 1980s, high unemployment and steep inflation contributed to a shocking rise in youth homelessness across London.

Thousands of young people were sleeping rough every night, with many areas notoriously dubbed "cardboard cities" due to the visible rise in street homelessness.

Led by Cardinal Basil Hume and Mark Mc Greevy OBE, in 1989 the charity was born.

What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England.

Today, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.

• In this role
• Interview and assess clients to help sustain their settled accommodation.
• Follow an initial assessment programme with clients accepted, covering accommodation needs, independent living skills, support with work and learning, and social and emotional issues.
• Support clients through a programme of regular visits, providing support, advice, or structured life‑skills training as required.
• Be available to deal with clients who need help or advice, either by phone or on a drop‑in basis.
• Create a package of support around the client and signpost where appropriate.
• Represent the charity at meetings concerning move‑on accommodation and provide updates to all professionals involved with the client.
• Co‑ordinate and ensure a smooth transition when supported or alternative accommodation has been found.
• Keep clear and relevant records and statistics, and ensure good communication with project workers and project evaluators.
• Make a positive contribution to team meetings, case management meetings and contribute to any policy reviews and consultations.
• Ensure the safety and wellbeing of clients in the service, using Safeguarding and emergency alert procedures as applicable.
• Advise all prospective or new tenants/residents of their rights and responsibilities under their tenancy/license agreement.
• Ensure repairs are undertaken to a high standard, within an appropriate time frame and represent value for money.
• Ensure accommodation units are well maintained.
• Prepare short reports on arrears, voids and repairs for the service manager, De Paul's central services and commissioner meetings as required.
• Ensure all common parts and grounds of managed properties are in good maintenance order and adhere to Health and Safety requirements.
• Maintain Health and Safety standards in the premises and act as the point of information for clients regarding Health and Safety.
• Facilitate the fair allocation of letting accommodation in accordance with Policy and Procedures.
• Maximise collections of rents and service charges and hold responsibility for accurate reporting of rental income, voids, and allocations to the finance team.
• Consult with local Housing Benefit Teams, Social Service Departments, or other authorities regarding individual rental income claims.
• Work proactively with keyworkers and clients to develop personal payment plans to support clients not to incur rental debt.
• Be the first point of contact for landlord queries and contractors.
• Support the resolution of disputes between occupants and/or neighbours.
• Maintain records which support the efficient housing management e. g. repairs and maintenance, lettings, ASB etc.
• Work in a manner that promotes positive teamwork.
• Take part in a rota of staff cover for drop‑in and programmed sessions as required.
• Demonstrate a commitment to client involvement by advocating client involvement opportunities, for example by actively promoting the Voice of the charity to clients and holding residents' meetings.

About You

• A commitment to the ethos and values of the charity including its values, policies, and procedures.
• Ability to work on own initiative but also to exercise sound judgement in knowing when to consult with peers and clients to meet service KPIs.
• Clear understanding and ability to implement risk management, information sharing and data security arrangements.
• Awareness of and commitment to equal opportunity and diversity practice.
• Demonstrate ability to use IT to a level which will enable high quality reporting to be conducted.
• Experience working with people who are categorized as high risk or have high needs or have complex needs such as mental health issues, drug and alcohol misuse, domestic violence and offending behaviour.
• Knowledge of, or the capacity and willingness to learn about housing management.
• Able to demonstrate a clear understanding of safeguarding requirements and professional boundaries.
• What You’ll Receive
• Tailored training and development.
• 26 days annual leave, rising with service.
• Family friendly leave policies.
• Pension scheme with employer contributions up to 7%.
• Employee Assistance Programme with 24/7 GP access.
• Discounts across retail, travel, food, fitness and more.
• Cash health plan for you and your family.
• Death in service benefit.
• Access to legal and practical support.
• Safer Recruitment

The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds.

If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check.

We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment.

All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.

This role is advertised by the recruitment agency acting for the client - Not For Profit People.

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