At a Glance
- Tasks: Lead teams to support young people overcoming homelessness and building independent futures.
- Company: Join Depaul UK, a charity dedicated to preventing homelessness.
- Benefits: Competitive salary, pension, tailored training, and 26 days annual leave.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in young people's lives while developing your leadership skills.
- Qualifications: Experience in managing teams and delivering safe services to at-risk youth.
The predicted salary is between 36080 - 36080 £ per year.
We are seeking an experienced Service Manager to lead dedicated teams helping young people overcome homelessness and build independent futures.
Salary: £36,080 per annum, plus pension and excellent benefits
Location: Bishop Auckland and Tow Law, Durham
Hours: Full time, 37.5 hours per week
Contract: Permanent
Closing date: 17 November 2026
About the Role
Join Depaul UK and make a lasting difference to young people facing homelessness. As Service Manager, you will lead the Bishop Auckland Supported Accommodation Service and Tow Law Dispersed Supported Accommodation Service, supporting young people aged 18 to 24. You will manage a team of Progression Coaches, Night Progression Coaches and Outreach Progression Coaches, ensuring young people receive safe, effective and person-centred support. Your leadership will help them build confidence, develop independent living skills, sustain tenancies and access education, employment and training.
Key responsibilities include:
- Leading, supervising and developing staff to deliver high-quality support across accommodation and community-based services.
- Overseeing safeguarding, risk assessments and support planning.
- Maintaining effective housing management, property standards and health and safety.
- Managing budgets, monitoring outcomes and ensuring services meet performance targets.
- Building strong relationships with commissioners, local authorities and partner agencies.
- Working with internal teams to ensure services run smoothly.
The role includes participation in Depaul UK’s national on-call service. An enhanced DBS check is required.
About You
You will be a confident, compassionate leader with significant management experience, including supervising teams and individuals. You will bring:
- Experience delivering safe services to young people at risk in accommodation and community settings.
- Strong safeguarding knowledge and experience using risk assessments and support plans.
- Sound judgement when managing complex situations and balancing risk.
- Good literacy, numeracy and IT skills.
- Effective collaborative working and the ability to maintain professional boundaries.
- A commitment to equality, diversity, health and safety, and treating everyone with dignity and respect.
You will also be committed to reflective practice, ongoing learning and Depaul UK’s values.
About the Organisation
Depaul UK works to prevent homelessness and support young people to achieve their potential. Since 1989, the charity has grown from a single housing project into an organisation providing accommodation, prevention and support services to thousands of marginalised young people each year.
Benefits include tailored training and development, 26 days’ annual leave rising with service, employer pension contributions up to 7%, family-friendly leave, an Employee Assistance Programme with 24/7 GP access, a cash health plan and a range of discounts.
Depaul UK welcomes applications from people of all backgrounds. A criminal record is not an automatic barrier to employment.
Other roles you may have experience of could include Supported Housing Manager, Supported Accommodation Manager, Youth Services Manager, Housing Services Manager, Homelessness Services Manager or Support Services Manager.
Service Manager employer: Depaul UK
Depaul UK is an exceptional employer that prioritises the well-being and development of its staff, offering flexible hours to accommodate a healthy work-life balance. With a strong commitment to employee growth, you will have access to training and support while working in a collaborative and inclusive environment dedicated to making a meaningful impact in the community of Middlesbrough.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Depaul UK.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Depaul UK.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Depaul UK.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Depaul UK. Apply directly through us to stand out!
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Depaul UK. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Service Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Depaul UK
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Depaul UK. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
