Nightstop Support Worker & Volunteer Coordinator

Overview

Are you passionate about making a meaningful impact in the lives of young adults facing homelessness? Join a dynamic team as a Nightstop Support Worker & Volunteer Coordinator to support and empower individuals on their journey towards independence. The Nightstop Coordinator role is busy and varied and involves working with young people from initial contact through to securing longer-term accommodation. You will be the first point of contact, assess needs and risks, identify short and long-term housing options, coordinate Nightstop placements, and ensure each placement is safe. You will also lead on promoting the service to recruit new Nightstop volunteers. The role is based in the London office and covers referrals from young people in London.

Key Responsibilities

• Provide a welcoming and supportive service to young people at risk of homelessness
• Conduct needs and risk assessments and arrange Nightstop placements
• Support guests and volunteers through a 24-hour on-call service when required
• Recruit, onboard and engage new volunteer hosts
• Promote the service at events and meetings, building strong relationships with partners
• Maintain accurate records and support reporting processes
• Ensure safeguarding and health and safety requirements are met at all times
• Take part in on-call rota and occasional evening or weekend work (as required)

Qualifications and Skills

• Experience of working with vulnerable people or people experiencing homelessness
• Understanding of housing and homelessness legislation and safeguarding procedures
• Strong organisational and problem-solving abilities
• Excellent communication and customer service skills
• Confidence in working collaboratively with a range of partners and stakeholders

What we offer

• A comprehensive training package tailored to your needs and role
• Flexible working model for suitable roles
• 26 days annual leave rising to 30 after five years of service
• Family-friendly leave policies including maternity, adoption and parental leave and Carers leave
• Auto-enrolment to pension scheme from day 1 with employer contributions
• Employee Assistance Programme and 24/7 health and well-being support
• Discount vouchers for gym, retail, food & drink, travel, electricals and more
• Cash benefit plan for you and your dependents, including health-related cover
• Death in service (4x base salary)
• Legal advice line