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For Companies At a Glance
- Tasks: Ensure the safety and wellbeing of clients during night shifts.
- Company: Join a charity dedicated to preventing homelessness and supporting vulnerable individuals.
- Benefits: Enjoy flexible working, 26 days leave, and discounts on various services.
- Why this job: Make a real impact in people's lives while gaining valuable experience.
- Qualifications: Experience with vulnerable clients and strong communication skills are essential.
- Other info: Comprehensive training provided; perfect for those passionate about social change.
Night Concierge
If you\’re proactive, people focused and ready to create safer nights for those who need it, we d love to hear from you.
Location: Maritime Court, Wallsend
Salary: £23,868
Closing Date: 22 February, 2026
Employment Type: Permanent
Hours per week: 37.5
About the Role
You ll play a vital part in delivering the charity s mission: tackling homelessness, widening opportunity and championing fairness. Whatever your specialism, you ll help create a safe, inclusive and empowering environment where people can thrive and move forward with confidence.
As Night Concierge at the service at Wallsend, you ll be the steady, reassuring presence that keeps our accommodation safe, secure and welcoming for young people and adults at risk of homelessness. You ll manage building security, respond to emergencies, carry out safety checks and provide calm, practical support when it s needed most.
You ll bring confidence, clear communication and experience working with vulnerable people plus a commitment to safeguarding, equality and respectful practice. In return, we ll equip you with full training, ongoing support and the tools to thrive.
In this role, you will:
- Ensure the safety, security and wellbeing of residents throughout the night
- Monitor building access, conduct regular checks and oversee CCTV (where applicable)
- Act as first responder to emergencies, incidents and safeguarding concerns
- Provide calm, practical first contact support to clients during night hours
- Maintain Health & Safety standards, logging issues and completing light cleaning/maintenance
- Keep accurate night logs and deliver clear shift handovers
- Work independently while collaborating effectively with staff, volunteers and contractors
- Promote dignity, respect, equality and Depaul s values in all interactions
About You
You bring your confidence, calm energy and people first attitude to the night team. You use your understanding of homelessness, sharp communication skills and strong safeguarding instincts to respond swiftly and professionally to whatever arises, all while staying composed under pressure, treating everyone with dignity and working independently with real integrity.
What You ll Receive
- Tailored training and development
- Flexible working options where suitable
- 26 days annual leave, rising with service
- Family friendly leave policies
- Pension scheme with employer contributions up to 7%
- Employee Assistance Programme with 24/7 GP access
- Discounts across retail, travel, food, fitness and more
- Cash health plan for you and your family
- Death in service benefit
- Access to legal and practical support
Safer Recruitment
The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.
About The Organisation
In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed cardboard cities due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 the charity was born.
What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Night Concierge employer: Depaul UK
Contact Detail:
Depaul UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge
✨Tip Number 1
Familiarise yourself with the specific needs of vulnerable clients, especially those who have experienced homelessness or mental health issues. Understanding their challenges will help you demonstrate empathy and suitability for the role during any interviews.
✨Tip Number 2
Highlight any previous experience in security or concierge roles, particularly those involving overnight shifts. Be prepared to discuss how you managed safety and security in those positions, as this will be crucial for the Night Concierge role.
✨Tip Number 3
Showcase your communication skills by preparing examples of how you've effectively communicated with diverse groups. This is vital for ensuring a smooth handover of information and maintaining professional boundaries with clients.
✨Tip Number 4
Research the organisation's values and mission, particularly their commitment to diversity and equality. Being able to articulate how your personal values align with theirs can set you apart from other candidates.
We think you need these skills to ace Night Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in managing the safety of vulnerable clients and any roles related to night services. Use specific examples that demonstrate your understanding of the needs of people who have experienced homelessness or poor mental health.
Craft a Strong Cover Letter: In your cover letter, express your passion for supporting vulnerable individuals and your commitment to health and safety. Mention your understanding of safeguarding procedures and how you can contribute to creating a safe environment for clients.
Highlight Communication Skills: Since good written and spoken communication skills are essential for this role, provide examples in your application of how you've effectively communicated information in previous positions, particularly during shift handovers or in emergency situations.
Showcase Relevant Experience: If you have experience in roles such as Night Porter or Night Security Concierge, make sure to detail your responsibilities and achievements in those positions. This will help demonstrate your suitability for the Night Concierge role.
How to prepare for a job interview at Depaul UK
✨Understand the Role
Make sure you have a clear understanding of what a Night Concierge does. Familiarise yourself with the responsibilities, especially around safety and wellbeing of clients, as well as emergency procedures.
✨Show Empathy and Understanding
Demonstrate your understanding of the needs of vulnerable clients. Share any relevant experiences or insights that show you can relate to their situations, particularly if you've worked with individuals facing homelessness or mental health challenges.
✨Highlight Communication Skills
Since good communication is key in this role, be prepared to discuss how you effectively communicate both verbally and in writing. Provide examples of how you've ensured accurate information handovers in previous roles.
✨Emphasise Health and Safety Knowledge
Be ready to talk about your understanding of health and safety standards. Discuss any previous experience you have in maintaining these standards, and how you would ensure a safe environment for clients during your shift.
