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- Tasks: Ensure the safety and wellbeing of clients during night shifts.
- Company: Depaul UK supports vulnerable individuals at risk of homelessness.
- Benefits: Enjoy flexible hours, 26 days leave, and a pension scheme.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience with vulnerable clients and strong communication skills required.
- Other info: Comprehensive training provided; perfect for entry-level applicants.
The predicted salary is between 18600 - 26000 £ per year.
Depaul UK Tyne And Wear, England, United Kingdom
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Join to apply for the Night Concierge role at Depaul UK
Depaul UK Tyne And Wear, England, United Kingdom
1 day ago Be among the first 25 applicants
Join to apply for the Night Concierge role at Depaul UK
We have a new role available for a Night Concierge, where you will play a vital role in ensuring the safety and wellbeing of the service’s clients.
Position: Night Concierge
Location: Wallsend, Tyne and Wear
Contract: Permanent
Hours: 37.5 Hours
Salary: £23,400 per annum plus pension & other benefits
Closing Date: – Sunday 20th July, 2025
About The Role
To work as part of a team that delivers an assessment, support and move on service to vulnerable clients in supported or community-based accommodation. Our work is underpinned by the Endeavour model of assets-based, psychologically informed delivery. The aim of this is to ensure that every client leaves the service with the skills and resilience to be confident and self-determining in their lives.
Working under the direction, guidance and support of a manager/senior worker you will be responsible for managing the building to ensure that the accommodation provided to the clients is safe and secure through the provision of overnight concierge service, security and door control. This includes controlling access to buildings, being the first point of contact for all emergencies and carrying out Health and Safety checks and cleaning.
Key Responsibilities Include
- You will always ensure the safety and wellbeing of clients in the service possible including using Safeguarding and emergency alert procedures as applicable.
- You will provide a basic first contact advice response and security service at night to clients living in the property and/or in dispersed accommodation linked to the service
- You will be the first point of contact for visitors, contractors or services visiting the building at night
- You will be responsible for maintaining Health and Safety standards on the premises and a point of information for clients regarding Health and Safety at night
- You will actively ensure the security of the building through regular checks, and monitoring.
About You
You will need to have the following skills and experience:
- An understanding of the needs of people who have experienced homelessness, poor mental health, substance use or care leavers.
- Experience in managing the overnight safety of vulnerable clients preferably in supported housing.
- Good written and spoken communication skills to ensure the accurate handover of information both verbally and in writing between shifts.
- Experience in undertaking basic maintenance and/or delivering cleaning services.
- Commitment to promoting an environment, which has the highest regard for the Health and Safety of others.
- Able to demonstrate a clear understanding of safeguarding requirements and procedures.
- Commitment to working in a manner, which promotes diversity and equality ensuring that everyone is treated with respect and dignity and no one, suffers from discrimination.
- Personal and professional integrity.
- High-level understanding of professional boundaries and ability to maintain boundaries.
- Ability to work collaboratively.
In Return For Working Here, You Will Receive
- A comprehensive training package tailored to your needs and role
- Flexible working model for suitable roles.
- 26 days annual leave rising to 30 after five years of service.
- Family-friendly leave policies including – maternity, adoption and parental leave and Carers leave.
- Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service
- Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.
- Discount vouchers including gym, retail, food & drink, travel, electricals and more.
- Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More
- Death in service (4x Base salary)
- Legal Advice line
About The Organisation
The charity delivers a wide range of support and housing services for young people and adults at risk of homelessness. They specialise in the provision of services that prevent homelessness, increase the resilience of those they work with and energise opportunities for employment, education, training and volunteering in the communities they work within. The organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.
You may have experience in areas such as: Night Porter, Night Receptionist, Night Guest Services Associate, Night Security Concierge, Night Shift Front Desk Agent, Night Duty Manager, Night Shift Lobby Attendant, Night Shift Guest Relations, Evening Concierge, Overnight Concierge, Night Hotel Attendant, Nighttime Customer Service Representative etc. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
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Night Concierge employer: Depaul UK
Contact Detail:
Depaul UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge
✨Tip Number 1
Familiarise yourself with the specific needs of vulnerable clients, especially those who have experienced homelessness or mental health issues. Understanding their challenges will help you demonstrate empathy and suitability for the role during any discussions.
✨Tip Number 2
Highlight any previous experience in security or concierge roles, particularly those involving overnight shifts. Be ready to discuss how you managed safety and security in those positions, as this will be crucial for the Night Concierge role.
✨Tip Number 3
Prepare to showcase your communication skills, especially in handling emergencies or providing support to clients. Think of examples where you effectively communicated important information or resolved conflicts, as these scenarios are likely to come up in interviews.
✨Tip Number 4
Research the organisation's values and mission, particularly their approach to diversity and equality. Being able to articulate how your personal values align with theirs can set you apart as a candidate who truly understands and supports their work.
We think you need these skills to ace Night Concierge
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Night Concierge. Familiarise yourself with the needs of vulnerable clients and the importance of safety and security in supported housing.
Tailor Your CV: Highlight relevant experience in your CV, especially any roles related to night security or support services. Emphasise your understanding of safeguarding procedures and your ability to maintain professional boundaries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping vulnerable individuals. Mention specific experiences that demonstrate your skills in communication, teamwork, and crisis management.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Depaul UK
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Night Concierge. Be prepared to discuss how your skills and experiences align with ensuring the safety and wellbeing of vulnerable clients.
✨Show Empathy and Understanding
Demonstrate your understanding of the needs of people who have experienced homelessness or mental health issues. Share any relevant experiences that showcase your ability to connect with and support individuals in challenging situations.
✨Highlight Communication Skills
Since good communication is key in this role, be ready to provide examples of how you've effectively communicated in previous positions. Discuss your experience in handing over information clearly and accurately between shifts.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in emergency situations. Think of scenarios where you had to act quickly and responsibly, and be ready to explain how you would handle similar situations as a Night Concierge.
