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- Tasks: Provide flexible support to young people at risk of homelessness across various accommodation services.
- Company: Join a charity dedicated to preventing homelessness and empowering young people.
- Benefits: Enjoy flexible shifts and a competitive salary of £12.24 per hour.
- Why this job: Make a real difference in young people's lives while gaining valuable experience.
- Qualifications: Experience in youth work or related support environments is essential.
- Other info: This role offers the chance to work with a passionate team committed to social impact.
Looking for flexible work where you can make a real difference? Join a team delivering high-quality support to young people at risk of homelessness.
Location: Durham
Hours: Flexible shifts available
Salary: £12.24 per hour
Closing Date: Wednesday 18th June, 2025
About the Role
As a Bank Support Worker, you'll work flexibly to provide ad hoc cover in the absence of permanent staff across a range of accommodation services. You'll ensure the safety, wellbeing and positive progression of young people by offering practical and emotional support, housing management, and administrative duties. Whether it’s a one-off shift or regular cover, you’ll be a vital part of a dedicated team helping young people move towards independence and a positive future.
Key Responsibilities:
- Ensure the service is welcoming, safe and well-managed, adhering to safeguarding and health & safety protocols.
- Provide high-quality, person-centred support to young people in accommodation services.
- Respond to residents' needs sensitively and respectfully, promoting trust and empowerment.
- Maintain accurate records including log books, incident reports, and resident files.
- Liaise with external agencies including local authorities and benefits agencies.
- Assist residents in maintaining their accommodation and managing tenancy obligations.
- Collect service charges and manage petty cash in line with organisational procedures.
- Collaborate effectively with colleagues, including handing over key information at shift changes.
- Maintain cleanliness and encourage residents’ participation in shared responsibilities.
About You
We’re looking for someone who:
- Has experience working in homelessness, youth work or a related support environment (paid or voluntary).
- Understands the needs of young people facing homelessness and how to support them effectively.
- Communicates clearly and compassionately, with strong listening and writing skills.
- Can stay calm and professional in challenging situations.
- Is confident in using basic IT systems and maintaining accurate records.
- Is flexible and committed to providing high-quality, values-driven support.
- Aligns with the charity’s values and approach to inclusion, dignity, and empowerment.
About the Organisation
The charity delivers a wide range of support and housing services for young people and adults at risk of homelessness. They specialise in the provision of services that prevent homelessness, increase the resilience of those they work with and energise opportunities for employment, education, training and volunteering in the communities they work within. The organisation reaches from Newcastle to London, Greater Manchester to Sheffield and Kent.
Other roles you may have experience of could include: Relief Worker, Youth Support Worker, Homelessness Support Worker, Hostel Worker, Night Worker, Project Worker, Care Worker, Keyworker, Floating Support Worker, Housing Support Worker.
Bank Worker employer: Depaul UK
Contact Detail:
Depaul UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bank Worker
✨Tip Number 1
Familiarise yourself with the specific challenges faced by young people at risk of homelessness. Understanding their needs will help you demonstrate your empathy and commitment during interviews.
✨Tip Number 2
Network with professionals in the field of youth work and homelessness support. Attend local events or join online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully supported individuals in challenging situations. This will showcase your problem-solving skills and ability to remain calm under pressure.
✨Tip Number 4
Research the charity's values and mission thoroughly. Being able to articulate how your personal values align with theirs will make a strong impression during your application process.
We think you need these skills to ace Bank Worker
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of a Bank Worker. Tailor your application to highlight relevant experiences in youth work or homelessness support.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in related fields. Emphasise skills such as communication, empathy, and record-keeping that are crucial for this role.
Write a Strong Cover Letter: In your cover letter, express your passion for supporting young people and your understanding of their needs. Use specific examples from your past experiences to demonstrate your suitability for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Depaul UK
✨Show Your Passion for Supporting Young People
Make sure to express your genuine interest in helping young people at risk of homelessness. Share any relevant experiences you have, whether paid or voluntary, that demonstrate your commitment to making a difference in their lives.
✨Demonstrate Your Communication Skills
Since clear and compassionate communication is key in this role, prepare examples of how you've effectively communicated with young people or vulnerable individuals in the past. Highlight your listening skills and ability to respond sensitively to their needs.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle challenging situations. Think about scenarios you might face as a Bank Worker and how you would remain calm and professional while providing support. Practising these responses can help you feel more confident.
✨Familiarise Yourself with the Organisation's Values
Research the charity's values and approach to inclusion, dignity, and empowerment. Be ready to discuss how your personal values align with theirs, as this will show your commitment to their mission and enhance your fit for the role.
