Deputy Manager - Cloverhill in Belfast

The Deputy Manager will support the Project Group Manager (PGM) in the efficient and effective management of the assigned portfolio, and will work within the principle of harm reduction. In conjunction with the PGM, you will be responsible for the day-to-day running of your assigned portfolio providing care and support to the particular client group. The Deputy Manager will also be part of an on-call rota.

Key Areas of Responsibility

• Staffing
  • To provide support and supervision to the project workers and volunteers as delegated by the Project Group Manager.
  • To assist in developing and delivering a relevant and in-depth induction programme for each new member of staff.
  • To assess the training and development needs of the staff in conjunction with the Local Management Team (LMT) and develop training opportunities for them in line with Depaul's training programme.
  • To assist in the recruitment and interviewing of service staff, relief workers and volunteers in conjunction with the line manager where appropriate.
  • To maintain appropriate staff records.
• Volunteers
  • To assist in the development and training of the volunteers in the delivery of services to service users.
• Health and Safety
  • To ensure that Health and Safety standards are met within the project in accordance with the Health and Safety policy and procedures.
  • To assist the Project Group Manager in fulfilling responsibility for the maintenance and repair of the furnishings and fabric of the property to a high standard and initiating the necessary repairs that may be required.
  • To attend joint management meetings in the Project Group Manager's absence.
  • To ensure all incident and accident reports are completed as per DPI policy and procedures.
• Finance
  • Ensure that all local financial procedures are implemented and adhered to.
  • To ensure that expenditure is within the project's budget, in conjunction with LMT.
• Service Delivery
  • To ensure that the practical needs of service users are met in relation to funders' requirements.
  • To ensure that all service users have regularly reviewed risk assessments and support plans.
  • To ensure there is adequate cover on the staff rota at all times and cover shift(s) where necessary and in line with budget controls.
  • To ensure that localised project procedures are regularly reviewed and the appropriate measures taken in light of the review if necessary or due to direction from central office.
  • To ensure that the complaints procedure is well publicised and operated in accordance with policy.
  • To actively seek feedback from service users and stakeholders regarding service provision.
  • To assist in the development of the services' annual strategic plan, taking into account the views of staff and service users.
• Team Work
  • To chair and assist the manager in arranging and conducting weekly team meetings and review days and in their absence take the lead role in this.
  • To ensure that an effective team approach is maintained.
• General
  • In conjunction with your Line Manager, to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner, meeting the strategic aims and objectives of Depaul.
  • To at all times undertake your role in a professional manner maintaining a high quality standard of work, and to always work in accordance with the aims, values and ethos of Depaul.
  • Undertake any other duties that may be required which are commensurate with the role in consultation with the Manager.
  • Maintaining records using Depaul's client management system.
  • Producing accurate and reliable reports.
  • Attending service, organisational and external meetings as and when required.
  • To have the ability to travel to meet the requirements of the role.
  • To remain vigilant to IT and cyber risks and comply at all times with Depaul's IT Security policies.
  • Keep your access to SPOCC Net secure and that all data handled by you in relation to SPOCC Net must be maintained securely and only use Depaul equipment to access SPOCC Net.

The above list is not exhaustive; additional areas of responsibility may be added over time and flexibility to cover for other staff roles is required from time to time.

Essential Criteria

• Qualifications: Certificate, Diploma or equivalent in Community, Health or Social Science based subject or completed Depaul Emerging Leaders Course.
• Experience: At least 2 years experience working with marginalised groups, ideally with children and families and/or homelessness.
• Skills: Ability to use initiative, apply sound decision-making skills, including the ability to act calmly in an emergency situation and respond in a professional manner to challenging and stressful situations. Ability to motivate staff in the provision of services. Ability to manage service users with complex needs and challenging behaviours. Ability to direct and supervise a team. Ability to work within the constraints of a set budget. An ability to liaise effectively with other service providers and represent the organisation at a management level. Good written and verbal communication skills. Good IT Skills. The ability to compile and present written and computerised reports.
• Knowledge: An understanding of supporting people requirements and project staff responsibilities in response to these requirements. Knowledge of the statutory and voluntary sector resources available to homeless families. An understanding of the challenges of managing a residential project. Sound knowledge of Child Protection. Knowledge and willingness to work within the guidelines of Depaul's vision, mission and values.
• Circumstances: Ability to work on call on a rota basis. Ability to travel to other services if required.

Desirable Criteria

• A full driving licence and access to a car insured for business purposes.

Closing date for applications: 10th December. This Post is subject to an Enhanced Access NI check. Having a criminal record will not necessarily debar you from working with Depaul. This will depend on the nature of the position, together with the circumstances and background of your offences or other information contained on a disclosure certificate.