At a Glance
- Tasks: Lead a team to support young people overcoming homelessness and achieving their potential.
- Company: Join Depaul UK, a values-driven organisation making a real impact.
- Benefits: Enjoy competitive salary, flexible working, and excellent training opportunities.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a meaningful difference in the lives of vulnerable young people.
- Qualifications: Experience in management and delivering services to at-risk youth required.
The predicted salary is between 36080 - 36080 £ per year.
Join Us and Help Shape Brighter Futures
At Depaul UK, we believe in people’s potential — and we take action every day to help unlock it.
Whether you’re supporting young people directly or strengthening our organisation behind the scenes, your work will create real, lasting impact.
About the Role
- Service Manager - Durham
- £36,080 Per Annum + Pension and Excellent Benefits
Are you an experienced manager with a passion for supporting young people to overcome homelessness and achieve their potential?
Do you have the leadership skills, resilience, and commitment needed to inspire teams and deliver high-quality support services?
If so, we'd love to hear from you.
- We're recruiting for a
- Service Manager to lead our
- Bishop Auckland Supported Accommodation Service and
Tow Law Dispersed Supported Accommodation Service .
This is an exciting opportunity to join a values-driven organisation committed to preventing homelessness and helping young people build brighter futures.
You'll lead a team of Progression Coaches, Night Progression Coaches and Outreach Progression Coaches, ensuring young people aged 18-24 receive safe, effective and person-centred support.
- In this rewarding role, you'll work closely with young people who may be experiencing:
- Homelessness and housing insecurity
- Social exclusion and disadvantage
- Barriers to education, employment or training
- Complex support and safeguarding needs
- Challenges developing independent living skills
You’ll provide leadership across supported accommodation and community-based services, ensuring the highest standards of support, housing management, safeguarding and service delivery.
Working collaboratively with local authorities, commissioners and partner agencies, you’ll help young people build resilience, sustain tenancies and move towards greater independence and positive futures.
This role combines strategic leadership with operational oversight.
You’ll manage staff performance and development, oversee budgets and property standards, monitor service outcomes, and maintain strong stakeholder relationships.
We’re looking for someone with experience managing teams, delivering services to vulnerable young people, and using risk assessment, support planning and safeguarding practices to achieve excellent outcomes.
This vacancy is currently based across our Durham services in Bishop Auckland and Tow Law.
The role includes participation in our national on‑call service and offers the opportunity to play a key role in shaping support services for young people across the region.
An enhanced DBS check is required.
If you’re motivated by purpose, thrive on leading people and services, and want to be part of an organisation where your contribution creates lasting change, we’d love you to join us.
In return, you’ll benefit from excellent training and development opportunities, reflective practice, supportive leadership, a fantastic benefits package, and the chance to make a meaningful impact on the lives of young people who need it most.
KEY DELIVERABLES
In this role, you will
- You will hold specific responsibilities for ensuring the health and safety of the environment for clients, staff, visitors and volunteers through regular risk assessment, health and safety checks and reporting in accordance with the Depaul Health and Safety Policy.
- You will liaise with Depaul’s internal departments including Finance, HR, Quality and Compliance, Fundraising, Communications and Business Development as necessary to ensure the smooth running of the service.
- You will have specific responsibilities to ensure budgets are maintained as directed by the Executive Director of Finance and Resources and are managed throughout the year by working with the finance team and Assistant Director using its systems and processes.
- You will ensure the highest standards of support for young people are provided and that housing management is effective, and you will work to KPI targets in these areas.
- You will build and manage local relationships, including regular meetings with commissioners, stakeholders, delivery partners and other service providers for homelessness services.
- You will undertake further duties commensurate with the role, in line with Depaul Policies and Procedures and as identified by your line manager.
About You
What we are looking for from you – Person Specification
When completing your application form please address all the points set out below.
- Significant management experience, including experience of supervising the work of teams and individuals.
- Experience of sound decision‑making process on a wide range of complex situations where there is a requirement to consider a range of options/courses of action and risk management, including safeguarding children and young people.
- Experience of safe service delivery to young people at risk, both in accommodation based and in the community.
- Experience of using Risk Assessments and Support Planning.
- Good literacy, numeracy and IT skills
- Experience of operating safeguarding requirements and procedures
- Commitment to working in a manner which promotes diversity and equality, ensuring that everyone is treated with respect and dignity, and no one suffers from discrimination.
- Commitment to promoting an environment which has the highest regard for the Health and Safety of others.
- Personal and professional integrity
- Effective collaborative working
- Ability to effectively reflect on own practices for ongoing learning and development
- Respect for the values and ethos of Depaul and its founding partners
- High level understanding of professional boundaries and ability to maintain boundaries
- What You’ll Receive
- Tailored training and development
- Flexible working options where suitable
- 26 days annual leave, rising with service
- Family‑friendly leave policies
- Pension scheme with employer contributions up to 7%
- Employee Assistance Programme with 24/7 GP access
- Discounts across retail, travel, food, fitness and more
- Cash health plan for you and your family
- Death‑in‑service benefit
- Access to legal and practical support
- Safer Recruitment
Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds.
If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check.
We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment.
All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.
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Service Manager (Durham) in Bishop Auckland employer: Depaul International
At Depaul UK, we are dedicated to creating brighter futures for young people experiencing homelessness, making us an exceptional employer for those passionate about social impact. Our values-led culture fosters collaboration and innovation, while our commitment to employee development ensures that you will have access to tailored training and flexible working options. With a supportive team environment and a focus on meaningful work, you'll find ample opportunities to grow your career while making a real difference in the lives of others.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager (Durham) in Bishop Auckland
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Depaul International.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Depaul International.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Depaul International.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Depaul International. Apply directly through us to stand out!
We think you need these skills to ace Service Manager (Durham) in Bishop Auckland
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Depaul International. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Service Manager (Durham), ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Depaul International
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Depaul International. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
