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- Tasks: Support over 20 million customers with empathetic service and administrative tasks.
- Company: Join the DWP's Counter Fraud, Compliance and Debt team on the Isle of Wight.
- Benefits: Enjoy flexible working, generous leave, training opportunities, and employee discounts.
- Why this job: Build a rewarding career while making a real difference in people's lives.
- Qualifications: Customer service experience, strong listening skills, and a self-motivated attitude are key.
- Other info: Apply before 30th December 2024 for this exciting opportunity!
The predicted salary is between 21000 - 30000 £ per year.
Salary: £26,337 45 roles available in Isle of Wight. Apply before 11:55pm on 30th December 2024. We’re recruiting into our Counter Fraud, Compliance and Debt team in DWP. We’re looking for people who are good communicators, and who like helping people. You’ll be supporting a customer base of more than 20 million people who access a range of DWP support, services and benefits You will be the first point of contact for our customers, providing a high standard of service by telephone and via correspondence. You will be at the heart of our front-line operations, helping our customers by providing a high quality, empathetic service. As part of a supportive team, you’ll be listening to customers and giving them advice. You’ll give explanations, guidance and reassurance to customers through any changes in their circumstances, and do the administrative work related to these changes. If you want to work somewhere that recognises the importance of work-life balance, where you get supported by training and friendly team, and where you can learn new skills and build a brilliant career then click apply. Who are we looking for? You might have done a role like this before, answering phones, providing excellent admin support and helping people, or working somewhere where you have to be well-organised and use your judgement to support customers. You might also have transferable skills that will make you a great part of our DWP team: * Do you have previous experience of customer service? * Are you self-motivated and can motivate others? * Can you develop relationships with a diverse range of people? * Do you have good listening and admin skills? If so, we want to hear from you. You will get great benefits including: * Generous annual leave – 23 days on entry, increasing up to 30 days over time (pro–rata for part time employees), * All the bank holidays (these aren’t a benefit we just want you to know you get the 23 days annual leave AND the bank holidays) * Flexible working, and a family friendly approach to work. * Training and apprenticeships and up to 5 days’ personal development & learning allowance. * Flexible hours and hybrid working. * Employee discount schemes. * Free wellbeing support. * Interest free loans to buy a bike or a travel card for your commute * Vodafone advantage discount scheme. * Highly sought-after civil service pension Don’t miss out! Apply today CLICK APPLY for further information, the candidate pack and to start an application on Civil Service Jobs
Administrative Officer employer: Department of Work & Pensions
Contact Detail:
Department of Work & Pensions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Officer
✨Tip Number 1
Familiarize yourself with the DWP's services and benefits. Understanding the range of support available will help you provide better assistance to customers and demonstrate your commitment to the role during the interview.
✨Tip Number 2
Practice your communication skills, especially in empathetic listening. Since you'll be the first point of contact for customers, being able to convey understanding and reassurance is crucial.
✨Tip Number 3
Highlight any previous customer service experience you have, particularly roles that required organization and judgment. This will show that you can handle the responsibilities of the Administrative Officer position effectively.
✨Tip Number 4
Be prepared to discuss how you would manage changes in customer circumstances. Think of examples from your past experiences where you successfully navigated similar situations, as this will showcase your problem-solving skills.
We think you need these skills to ace Administrative Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Highlight your relevant experience in customer service, administration, and communication.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the role of Administrative Officer. Emphasize your ability to provide empathetic service and your organizational skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for helping people and your motivation to work in a supportive team environment. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Proofread Your Application: Before submitting, thoroughly proofread your application materials to ensure there are no errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Department of Work & Pensions
✨Show Your Communication Skills
Since the role involves being the first point of contact for customers, it's crucial to demonstrate your communication skills. Practice clear and empathetic responses to common customer inquiries, showcasing your ability to listen and provide helpful information.
✨Highlight Relevant Experience
Be prepared to discuss any previous roles that involved customer service or administrative support. Share specific examples of how you helped customers or managed administrative tasks effectively, as this will show your suitability for the position.
✨Demonstrate Empathy and Understanding
In this role, you'll be providing support to a diverse range of individuals. During the interview, express your understanding of the importance of empathy in customer service. You might want to share a story where you successfully helped someone through a challenging situation.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and work-life balance. This not only shows your interest in the role but also helps you assess if the company culture aligns with your values.
