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- Tasks: Join our Disability Services Team to help customers access vital support and benefits.
- Company: DWP is dedicated to delivering exceptional services to millions of disabled individuals across the UK.
- Benefits: Enjoy generous leave, flexible working, training opportunities, and a valuable civil service pension.
- Why this job: Make a real difference in people's lives while building a rewarding career in a supportive environment.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Apply before 11:55pm on Monday 25th November for this exciting opportunity!
The predicted salary is between 26337 - 26337 £ per year.
Salary: £26,337 70 roles available across 4 locations: Ty Taff (PontyPridd), Blackpool, Telford and Halifax Apply before 11:55pm on Monday 25th November. We’re recruiting into our Disability Services Team in DWP. We’re looking for people who are good communicators, and who like helping people. Our aim in Disability Services is to deliver a brilliant service to millions of disable people accessing support and benefits across the UK. Your primary role will be handling contact from customers, across services like Access to Work, Personal Independence Payments (PIP), and disability Living Allowance (DLA). You will be the first point of contact for our customers, providing a high standard of service by telephone and via correspondence. You will be at the heart of our front-line operations, helping our customers by providing a high quality, empathetic service. As part of a supportive team, you’ll be listening to customers and agreeing suitable solutions with them – you’ll be able to make a real difference. If you want to work somewhere that recognises the importance of work-life balance, where you get supported by training and friendly team, and where you can learn new skills and build a brilliant career then click apply. Who are we looking for? You might have done a role like this before, answering phones and helping people, or working somewhere where you have to be well-organised and use your judgement to support customers. You might also have transferable skills that we can help you adapt to become a key part of the DWP team: * Do you have previous experience of customer service? * Are you self-motivated and can motivate others? * Can you develop relationships with a diverse range of people? * Do you have good listening skills? If so, we want to hear from you. You will get great benefits including: * Generous annual leave – 23 days on entry, increasing up to 30 days over time (pro–rata for part time employees), * All bank holidays * flexible working and a family friendly approach to work. * Training and apprenticeships and up to 5 days’ personal development & learning allowance. * Flexible/hybrid working. * Employee discount schemes. * Free wellbeing support. * Interest free loans to buy a bike or a travel card for your commute * Vodafone advantage discount scheme. * Highly sought-after civil service pension – your pension is a valuable part of your total reward package where: Don’t miss out! Apply today CLICK APPLY for further information, the candidate pack and to start an application on Civil Service Jobs
Administration Officer employer: Department of Work & Pensions
Contact Detail:
Department of Work & Pensions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Officer
✨Tip Number 1
Familiarize yourself with the services offered by the Disability Services Team, such as Access to Work and Personal Independence Payments. Understanding these services will help you communicate effectively with customers and demonstrate your commitment to providing excellent support.
✨Tip Number 2
Practice your listening skills by engaging in conversations with friends or family where you focus on understanding their needs. This will prepare you for the empathetic service required in this role and show that you can build relationships with a diverse range of people.
✨Tip Number 3
Highlight any previous customer service experience you have during the interview process. Be ready to share specific examples of how you've helped customers in the past, as this will showcase your ability to handle contact from customers effectively.
✨Tip Number 4
Research the values and mission of the DWP, especially regarding disability services. Being able to articulate how your personal values align with theirs will demonstrate your genuine interest in the role and your motivation to make a difference.
We think you need these skills to ace Administration Officer
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Administration Officer position. Understand the key responsibilities and required skills, especially focusing on customer service and communication.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and any roles where you've demonstrated good listening skills and empathy. Make sure to include specific examples that showcase your ability to help others.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for helping people and your motivation to work in the Disability Services Team. Mention how your previous experiences align with the role and express your enthusiasm for contributing to the team.
Check Application Requirements: Before submitting, ensure you have all necessary documents ready, including your CV and cover letter. Double-check the application deadline and make sure to apply before 11:55pm on Monday 25th November.
How to prepare for a job interview at Department of Work & Pensions
✨Show Your Empathy
Since the role involves providing support to disabled individuals, it's crucial to demonstrate your empathetic nature. Share examples from your past experiences where you successfully helped someone in need, highlighting your ability to listen and understand their concerns.
✨Highlight Customer Service Experience
Make sure to discuss any previous roles you've had in customer service. Talk about specific situations where you resolved issues or provided exceptional service, as this will show that you have the skills necessary for this position.
✨Demonstrate Organizational Skills
The job requires good organizational skills, so be prepared to discuss how you manage your time and prioritize tasks. You could mention tools or methods you use to stay organized, especially in a busy environment.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or the types of challenges you might face in the role. This shows your genuine interest in the position and the organization.
