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- Tasks: Plan and conduct user research to improve digital services for millions in the UK.
- Company: Join DWP, the UK's largest government department, making a real impact on people's lives.
- Benefits: Enjoy hybrid working, flexible hours, a competitive salary, and a generous pension plan.
- Why this job: Be a key player in enhancing services for vulnerable users while enjoying a supportive work culture.
- Qualifications: Skills in user research methods, both qualitative and quantitative, are essential.
- Other info: Work from various digital hubs across the UK with opportunities for professional development.
The predicted salary is between 36000 - 60000 £ per year.
User Researcher Pay up to £45,081, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a User Researcher to join our community of tech experts in DWP Digital. We’re using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK’s largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We’d love you to join us. You have the skills, knowledge and experience to: Plan and design user research programmes, testing both high level concepts and specific aspects of the services as it is designed and developed. Generate new and useful insights related to DWP users for the project team to leverage, ensuring where relevant that the insights influence design decision. Communicate the insights gained from user research outputs to both the project team and wider stakeholders, helping to enhance organisational understanding of the users that drives decisions and actionable recommendations. Maintain and develop relationships across the product teams, guiding the team in understanding research insights. Plan and conduct research that considers the diversity of users, keeping in mind access needs and the ethical nature of research. Conduct user research using a range of research methods, selecting the appropriate method, both qualitative and quantitative, depending on the requirements of the programme. Why do we need a user researcher like you? As a User Researcher, you will be the guiding hand of our efforts to improve our systems for millions of our most vulnerable users, planning and designing research programmes that will help to steer and guide our development going forward. You’ll draw insights from your research, identifying opportunities to improve our services and systems, and presenting these to key stakeholders to help us design and deliver better services for our users. You will also work closely with the wider digital team, developing research strategies that give us a deeper understanding of considerations that effect our diverse user range, such as access needs. Details. Wages. Perks. Location: You’ll join us in one of our brilliant digital hubs in Blackpool, Leeds, Manchester, Newcastle-upon-Tyne or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model – you’ll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £45,081. Pension: You’ll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £13,028 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You’ll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with ‘I Can Be Me in DWP’ Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it’s even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There’ll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application
User Researcher employer: Department of Work & Pensions - Digital
Contact Detail:
Department of Work & Pensions - Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Researcher
✨Tip Number 1
Familiarize yourself with DWP's mission and values. Understanding how your role as a User Researcher fits into the larger picture of helping vulnerable users will allow you to speak passionately about your alignment with their goals during the interview.
✨Tip Number 2
Prepare examples of your previous user research projects, especially those that involved diverse user groups. Be ready to discuss how you selected research methods and how your insights influenced design decisions.
✨Tip Number 3
Showcase your communication skills by practicing how you would present research findings to stakeholders. Highlight your ability to translate complex insights into actionable recommendations that can drive design improvements.
✨Tip Number 4
Network with current or former DWP employees if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace User Researcher
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of a User Researcher at DWP. Familiarize yourself with their mission and how your skills can contribute to improving services for users.
Tailor Your CV: Customize your CV to highlight relevant experience in user research, particularly focusing on your ability to plan and conduct research using both qualitative and quantitative methods. Emphasize any previous work that involved generating insights and influencing design decisions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for user research and your understanding of DWP's goals. Mention specific examples of how your past experiences align with the job description, especially in terms of enhancing organizational understanding of users.
Prepare for the Interview: Once your application is submitted, prepare for the online interview by practicing answers to common user research questions. Be ready to discuss your research methodologies, how you communicate insights, and your approach to considering diverse user needs.
How to prepare for a job interview at Department of Work & Pensions - Digital
✨Understand the User-Centric Approach
Make sure you can articulate your understanding of user-centered design principles. Be prepared to discuss how you've applied these principles in past research projects and how they can influence design decisions at DWP.
✨Showcase Your Research Methods
Familiarize yourself with both qualitative and quantitative research methods. Be ready to explain which methods you would choose for different scenarios and why, especially in relation to the diverse user base DWP serves.
✨Communicate Insights Effectively
Prepare examples of how you've communicated research findings to stakeholders in the past. Highlight your ability to translate complex data into actionable insights that can drive design improvements.
✨Emphasize Ethical Considerations
Discuss your approach to conducting ethical research, particularly when it comes to vulnerable users. Be ready to share how you ensure inclusivity and accessibility in your research practices.
