At a Glance
- Tasks: Lead a team to deliver fair trading services and resolve consumer complaints.
- Company: Join a dynamic regional office focused on fair trading and community engagement.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity for career growth and to influence positive change.
- Why this job: Make a real difference in your community while developing leadership skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
The position provides efficient, effective, front-facing fair trading services in a busy regional office. Supervise, support, and assist officers providing Office of Fair Trading (OFT) services to clients via telephone, counter, mail and electronically.
Organise staffing levels to meet service level objectives. Assess, log, allocate and review enquiries and consumer complaints. Conciliate complaints between consumers and traders. Undertake low level investigations into possible breaches of legislation administered by the OFT and carry out proactive compliance inspections of less complex trading environments.
Undertake low level enforcement action in accordance with relevant OFT legislation, regulations, policies and procedures. Assist with and oversee the research, development and delivery of the OFT's industry and community education and engagement activities including presentations.
Undertake searches of departmental databases and issue official certificates and permits. Manage monies in accordance with relevant government legislation and associated policies and procedures. Prepare correspondence, reports, briefs and memoranda. Develop and maintain a sound knowledge of OFT legislation, regulations, policies and procedures.
Applications to remain current for 12 months.
Service Delivery Team Leader in Wideopen employer: Department of Justice QLD
As a Service Delivery Team Leader in our regional office, you will thrive in a dynamic work environment that prioritises fair trading and community engagement. We offer a supportive culture that encourages professional growth through training and development opportunities, ensuring you can advance your career while making a meaningful impact in the community. Our commitment to employee well-being is reflected in our flexible working arrangements and a collaborative atmosphere that values every team member's contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Team Leader in Wideopen
✨Tip Number 1
Get to know the company! Research the Office of Fair Trading and understand their mission and values. This will help us tailor our conversations during interviews and show that we’re genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to service delivery and complaint handling. We can even role-play with a friend to boost our confidence and refine our responses.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They might share insights about the team culture or even give us a heads-up about the interview process.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email expressing our appreciation for the opportunity. It’s a great way to keep us on their radar and show our enthusiasm for the position.
We think you need these skills to ace Service Delivery Team Leader in Wideopen
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Service Delivery Team Leader role. We want to see how you can bring value to our team, so don’t hold back on showcasing your relevant experience!
Showcase Your Communication Skills:Since this role involves a lot of interaction with clients and stakeholders, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application, and don’t forget to mention any experience you have in handling enquiries or complaints.
Highlight Leadership Experience:As a Team Leader, we’re looking for someone who can supervise and support others effectively. Be sure to include examples of your leadership experience, whether it’s managing a team or leading projects, to show us you’re up for the challenge!
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Department of Justice QLD
✨Know Your OFT Legislation
Make sure you brush up on the relevant Office of Fair Trading (OFT) legislation, regulations, and policies. Being able to discuss these confidently will show that you're serious about the role and understand the framework you'll be working within.
✨Demonstrate Leadership Skills
As a Service Delivery Team Leader, you'll need to showcase your ability to supervise and support a team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service delivery.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling consumer complaints or conducting compliance inspections. Think through how you would approach these scenarios and be ready to explain your thought process.
✨Showcase Communication Skills
Since this role involves a lot of front-facing interactions, practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would engage with clients and present information effectively during community education activities.
