The position provides efficient, effective, front-facing fair-trading services in a busy regional office.
- Act as first point of contact for Office of Fair Trading (OFT) counter, telephone, and email enquiries.
- Provide accurate and relevant information and advice to clients and consumers about OFT's legislation, services, policies, procedures, forms, fees etc.
- Conciliate complaints between consumers and traders.
- Undertake searches of OFT databases and issue official certificates and permits.
- Receipt monies in accordance with relevant government legislation and associated policies and procedures.
- Process forms relating to OFT regional business, undertake retrievals and filing, and provide general administrative assistance and other support as required.
- Contribute to the OFTs community and industry education and engagement activities.
- Undertake proactive compliance inspections of less complex trading environments and assist with investigations into possible breaches of OFT legislation.
- Prepare correspondence, reports and other documentation.
- Support and assist other OFT officers in the conduct of their duties.
- Develop and maintain a working knowledge of OFT legislation, regulations, policies and procedures.
Applications to remain current for 12 months.
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Service Delivery Officer in Wideopen employer: Department of Justice QLD
As a Senior Operations Manager at our organisation, you will be part of a dynamic team dedicated to enhancing court services in the Bundaberg cluster. We pride ourselves on fostering a supportive work culture that prioritises employee well-being and professional growth, offering numerous opportunities for development and advancement. Join us in making a meaningful impact in the Central Queensland region while enjoying a collaborative environment that values innovation and excellence.
