At a Glance
- Tasks: Lead a team to deliver fair trading services and resolve consumer complaints.
- Company: Join a dynamic regional office focused on community engagement.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Opportunity for growth and to influence positive change in trading practices.
- Why this job: Make a real difference in your community while developing leadership skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
The position provides efficient, effective, front-facing fair trading services in a busy regional office. Supervise, support, and assist officers providing Office of Fair Trading (OFT) services to clients via telephone, counter, mail and electronically.
Organise staffing levels to meet service level objectives. Assess, log, allocate and review enquiries and consumer complaints. Conciliate complaints between consumers and traders. Undertake low level investigations into possible breaches of legislation administered by the OFT and carry out proactive compliance inspections of less complex trading environments.
Undertake low level enforcement action in accordance with relevant OFT legislation, regulations, policies and procedures. Assist with and oversee the research, development and delivery of the OFT's industry and community education and engagement activities including presentations.
Undertake searches of departmental databases and issue official certificates and permits. Manage monies in accordance with relevant government legislation and associated policies and procedures. Prepare correspondence, reports, briefs and memoranda. Develop and maintain a sound knowledge of OFT legislation, regulations, policies and procedures.
Applications to remain current for 12 months.
Service Delivery Team Leader employer: Department of Justice QLD
As a Service Delivery Team Leader in our dynamic regional office, you will thrive in a supportive work culture that prioritises employee growth and development. We offer competitive benefits and a collaborative environment where your contributions directly impact the community through fair trading services. Join us to be part of a team that values integrity, innovation, and excellence in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Team Leader
✨Tip Number 1
Get to know the company and its values! Research the Office of Fair Trading and understand their mission. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Service Delivery Team Leader, you'll be dealing with clients and complaints. Role-play common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Delivery Team Leader
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in service delivery and fair trading. We want to see how your skills align with the role of Service Delivery Team Leader, so don’t hold back on showcasing relevant achievements!
Showcase Your Leadership Skills:As a potential team leader, it’s crucial to demonstrate your ability to supervise and support others. Share examples of how you've successfully managed teams or projects in the past, and how you’ve helped colleagues achieve their goals.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly understand your qualifications and fit for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Department of Justice QLD
✨Know Your OFT Legislation
Make sure you brush up on the relevant Office of Fair Trading legislation, regulations, and policies. Being able to discuss these confidently will show that you're serious about the role and understand the framework you'll be working within.
✨Demonstrate Leadership Skills
As a Service Delivery Team Leader, you'll need to showcase your ability to supervise and support a team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts, as this will highlight your leadership capabilities.
✨Practice Your Communication Skills
Since the role involves front-facing services and dealing with complaints, practice articulating your thoughts clearly and concisely. Consider role-playing common scenarios you might encounter, such as handling a difficult consumer complaint, to demonstrate your communication prowess.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss how you've approached investigations or compliance issues in the past. Think of specific examples where you identified a problem, took action, and achieved a positive outcome. This will illustrate your analytical skills and proactive approach.
