Title: Patient Experience Investigator-Piedmont Geriatric Hospital
State Role Title: Health Care Compliance Spec I
Hiring Range: $47,511 - $65,565
Pay Band: 4
Agency: Dept Behavioral Health/Develop
Location: Piedmont Geriatric Hospital
Agency Website: https://www.pgh.dbhds.virginia.gov/
Job Duties
This position will develop, implement and monitor the patient experience initiative and activities in a manner that fosters excellence in service delivery to internal and external stakeholders. Work collaboratively with facility administration, management, staff, patients, families, and other stakeholders to develop, coordinate and support programs and activities related to patient, visitor and employee satisfaction.
- Ability to interpret and apply policies and procedures
- Good written and verbal communication skills
- Ability to adjust work schedule to conduct 2nd and 3rd shift interviews as needed
- Ability to audit medical records to obtain data required for accreditation by the Joint
Commission and/or CMS
- Ability to work effectively with professionals from a variety of disciplines represented
in a hospital environment.
- Experience working with older adults with mental health challenges
- Experience conducting abuse and/or administrative investigations and Root Cause
Analysis/Five Whys analysis
- Experience administering surveys and collecting/aggregating data.
Minimum Qualifications
- Experience working with older adults with mental health challenges
- Experience conducting abuse and/or administrative investigations and Root Cause
Analysis/Five Whys analysis
- Experience in a mental health setting.
- Experience administering surveys and collecting/aggregating data.
- Experience in data analysis, the use of PC based software: word processing, spread
- sheets.
- Successful completion of DBHDS Abuse/Neglect Investigation Training upon or within 4 months of hire.
Additional Considerations
- Investigative training or experience
- College degree in Human Services, health care profession, business/public/hospital administrative or equivalent experience
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Contact Details:
Department of Behavioral Health and Developmental Services Recruitment Team
