Business Support Manager

Successful candidates can expect to be involved in a range of the following:

Leading a Business Support team which supports the Responsible Officer (SRO) in the delivery of their objectives, priorities and ensuring that processes are in place to meet the DWP’s statutory responsibilities to staff.

Leading and co-ordinating the SRO’s response to major issues, and events that may be at short notice to tight deadlines, including site BCP and Health & Safety of all staff on site.

Create strong networking arrangements to successfully engage with stakeholders, including (but not limited to) Estates, Facilities Management, Senior leaders to ensure the smooth running of a large strategic hub.

An active member of the Senior Leadership Team in PIP Ty Taf, providing visible and effective leadership not only within PIP teams but across Ty Taf hub.

Providing support to Operational leaders with understanding how metrics are calculated, how data is captured and how to drive deployment and productivity.

Accountable for performance in several diverse specialist areas within their business, undertaking regular performance reviews with colleagues, identifying risks to business performance achievement and opportunities for driving forward continuous improvement.

Lead by demonstrating a strong commitment to your own self-development and the development of others. Ensure your team have the necessary skills, knowledge and capability.

Works to build a fully inclusive working environment, valuing diverse views, eliminating unlawful discrimination, harassment and victimisation., When completing your Personal Statement, you should provide evidence in response to the questions which demonstrates your experience under against each of the key criteria. This is what your written evidence will assessed against.

The written evidence you provide must relate to your own experiences.

If you do not have work-based examples then please give examples from school/college, clubs, volunteering or other activities you have been involved in.

It may help to use one or more examples of a piece of work you have completed or a situation you have been in, and use the WHO or STAR model to explain:

What was the task? How did you approach the work/situation? What were the Outcomes?

Or

What was the Situation? What were the Tasks? What Action did you take? What were the Results of your actions?

Should a high volume of applications be received, an initial sift may be conducted using the Lead essential criteria.

STAGE 2 – Selection

If you meet the required standard and your application is successful, you will receive an invitation to a blended Microsoft Teams interview.

Sift and interview dates to be confirmed.

Preparing for the interview

If you are invited to interview you will receive an electronic notification to your Civil Service Jobs site.

Once you receive the invite to interview you will need to access the system and book yourself an interview slot.

Full details of the behavioural questions will be given to shortlisted candidates in advance of the interview.

The interviews will be conducted by MS Teams and you will need to use your personal device to access the platform. We will provide instructions at the time as to how you do this.

The interview will follow a blended approach and will last approximately 45 minutes.

You will be asked a mixture of Behaviour and Strength questions. The Strength and Behaviour based questioning explores what the candidate can and has done, but also their potential.

A blended interview aims to be more of a conversation at the interview, offering a more inclusive approach.

Behavioural questions will explore what you have done in previous jobs or experiences as well as what you have achieved and/or learned.

The interview will include a blend of:

• Behaviour and Strength-based questions.

• Civil Service key elements, of which you will be asked to provide examples of each of the 4 behaviours.

At interview you will be assessed the following Behaviours (Level 4):

• Working together (Lead criteria)

• Communicating and Influencing

• Leadership

• Seeing the Big Picture, * UK nationals

• nationals of the Republic of Ireland

• nationals of Commonwealth countries who have the right to work in the UK

• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)

• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

You have experience of working with multiple stakeholders, both internally and externally. Building effective partnerships and relationships, sharing information, resources and support, to achieve business outcomes through collaboration and innovative ways of working. (Lead criteria)

You will communicate with clarity and conviction, ensuring that important messages are communicated with colleagues and stakeholders respectfully, taking into consideration the diversity of interests.

You have strong leadership skills, with experience of leading groups of people in ever changing circumstances to deliver excellent customer service, at pace.

You have experience and knowledge of leading diverse teams.

You will understand how strategies and activities of the team meets the diverse needs of stakeholders., * Working Together

• Communicating and Influencing

• Leadership

• Seeing the Big Picture, Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

• Annual leave

• Childcare

• Company pension

• Cycle to work scheme

• Employee discount, Alongside your salary of £40,201, Department for Work and Pensions contributes £11,646 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We also have a broad benefits package built around your work-life balance which includes:

• Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.

• Generous annual leave – at least 25 days on entry, increasing up to 30 days over time (pro-rata for part time employees), plus 9 days public and privilege leave.

• Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.

• Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).

• Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.

• Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.

• An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

Things you need to know

Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading., At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should:Contact Government Recruitment Service via DWPRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs., Name : ds.recruitment.seo@dwp.gov.uk Email : ds.recruitment.seo@dwp.gov.uk

Recruitment team

Email : dwprecruitment.grs@cabinetoffice.gov.uk, Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK.