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For Companies At a Glance
- Tasks: Support customers with Universal Credit and job searches, providing tailored advice and building relationships.
- Company: Join the DWP, the UK's largest public service department, dedicated to welfare and inclusivity.
- Benefits: Enjoy a rewarding role with opportunities for personal growth and a positive impact on lives.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: No specific qualifications required; just a passion for helping others and a willingness to learn.
- Other info: Roles available across Southern England; select up to 3 preferred locations.
The predicted salary is between 36000 - 60000 £ per year.
Overview
This campaign has roles available in several locations. You may select up to 3 location preferences, which is not mandatory. You should not choose locations you are not prepared to travel or re-locate to at your own expense. Candidates who are offered a role for any location they have expressed a preference for and decline or are unable to take up post within a reasonable timeframe will be withdrawn from the campaign. These vacancies are not currently eligible for new applications for Visa Sponsorship on the Skilled Worker route for candidates who do not currently have permission to be in the UK as a Skilled Worker where they were sponsored before 4 April 2024, even if relying on tradeable points. This includes the new entrant tradeable points option as they are not included in the published Immigration Salary List. This information is offered as guidance only, and applicants are advised to seek specialist advice on visa sponsorship eligibility when considering applying for any role.
About the job
The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. We are the UK\’s biggest public service department and administer the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. DWP is committed to being an equal opportunities employer and aspires to be the most inclusive employer in the United Kingdom. The Work Coach role is rewarding, varied and complex, dealing with different customers face to face and addressing their specific support needs each day. If you are looking for a career that makes a clear and positive difference to people’s lives, a Work Coach role may be ideal for you. The Work Coach role is wide-ranging and diverse, working with customers, employers and colleagues through a combination of face to face, digital and telephone contact on a daily basis.
Responsibilities
- Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
- Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
- Meeting your legal duty to comply with the Equality Act 2010 and ensuring customers receive the additional support and advice to access services.
- Building positive relationships with customers that encourages, motivates, and builds trust.
- Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
- Making timely decisions based on customer needs, and referring them to appropriate help and support.
- Be accountable for performance and management of your caseload and Disability Confident considerations where applicable.
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In some recruitment situations, the employer may limit overall numbers of interviews offered to both disabled and non-disabled people. For more details please go to the employer’s official guidance.
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Universal Credit Job Centre - Work Coach - Southern England (Ref: 745) employer: Department for Work and Pensions (DWP)
Contact Detail:
Department for Work and Pensions (DWP) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Universal Credit Job Centre - Work Coach - Southern England (Ref: 745)
✨Tip Number 1
Familiarise yourself with the Universal Credit system and the specific benefits you will be supporting customers with. Understanding the nuances of Employment and Support Allowance, Jobseekers Allowance, and Income Support will help you engage more effectively during interviews.
✨Tip Number 2
Network with current or former Work Coaches if possible. They can provide valuable insights into the role and the challenges you might face, which can help you prepare for any questions during the interview process.
✨Tip Number 3
Demonstrate your understanding of the Equality Act 2010 and how it applies to the role. Be ready to discuss how you would ensure that all customers receive the support they need, showcasing your commitment to inclusivity.
✨Tip Number 4
Research local employment opportunities and support services in the areas you are applying for. Showing that you have a good grasp of the local job market will impress interviewers and demonstrate your proactive approach.
We think you need these skills to ace Universal Credit Job Centre - Work Coach - Southern England (Ref: 745)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Work Coach position. Tailor your application to highlight relevant experiences that align with these duties.
Location Preferences: When applying, carefully select your location preferences. Only choose locations you are willing to travel to or relocate for, as this will be a key factor in your application process.
Highlight Relevant Skills: Emphasise skills that are crucial for the role, such as communication, empathy, and problem-solving. Provide specific examples from your past experiences that demonstrate these abilities.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Department for Work and Pensions (DWP)
✨Understand the Role
Make sure you have a clear understanding of what a Work Coach does. Familiarise yourself with Universal Credit and the various benefits you will be supporting customers with. This knowledge will help you answer questions confidently and demonstrate your commitment to the role.
✨Showcase Your People Skills
As a Work Coach, you'll be working closely with customers from diverse backgrounds. Prepare examples of how you've built positive relationships in previous roles. Highlight your ability to motivate and encourage others, as this is crucial for success in this position.
✨Research the DWP
Take some time to learn about the Department for Work and Pensions and its mission. Understanding their values and goals will allow you to align your answers with what they are looking for in a candidate, showing that you are genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle specific situations related to customer support and decision-making. Practising these scenarios can help you articulate your thought process and demonstrate your problem-solving skills effectively.
