Senior Infrastructure Engineer - Mobile Device Services

We are looking for a highly skilled Senior Mobility Infrastructure Engineer to join our multi-disciplinary Product team as part of our DWP Mobile Products service. The team is responsible for the deployment, configuration and management of the mobile platform, as well as the deployment of mobile applications. The overall product team, of which engineering provides a fundamental design and implementation function, is responsible for defining and delivering a mobility strategy looking at how the DWP can support an increasingly more mobile workforce, improving user experience and increasing productivity across a variety of device platforms and sizes.

As a Senior Mobility Infrastructure Engineer, you will be required to maintain and manage all aspects of the service, and be responsible for a diverse design and implementation of Infrastructure services for DWP mobile devices in collaboration with Architecture and Engineering principles. Some of the services and projects you can expect to help design and build include MDM components and integrations, remote access VPNs, backend services such as bespoke APIs and IIS web applications, write and maintain scripts, and manage Cloud Hosted infrastructure within AWS and Azure via Infrastructure as Code.

If you have the skills, experience and passion to deliver in this senior role, we encourage you to apply and help shape the future of mobility within DWP. You will play a critical role in designing, developing and maintaining complex infrastructure products that underpin DWP's mobile services. You will be expected to take ownership of all aspects of the service from MDM configuration to the integrations and backend services that support it ensuring solutions are robust, secure and scalable.

You will be accountable for the operational stability and resilience of infrastructure solutions, driving improvements and influencing change to enhance performance and reliability. Working within the Infrastructure Development Lifecycle, you will contribute to strategic design decisions and deliver high-quality solutions as part of a dedicated product team. Your responsibilities will include providing expert level 3rd line support for incidents, problems and changes while proactively monitoring infrastructure services and responding to alerts to maintain service continuity. You will act as a technical authority, offering guidance and support to ensure consistent service capability for users while administering and optimising infrastructure solutions. You will proactively lead on creating and maintaining comprehensive documentation for services and solutions, including managing supplier relationships to ensure accurate information for third party products. Additionally, you will oversee requirement tracking, prioritisation of improvements and performance monitoring against KPIs, ensuring continuous service excellence.

This role demands advanced knowledge of designing and implementing EMM and MDM solutions such as Workspace ONE, Intune and Samsung Knox. You will ensure these solutions deliver security, compliance, and functionality to meet the diverse needs of a large and varied user base.