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- Tasks: Lead a diverse team to deliver exceptional customer service and drive performance.
- Company: Join DWP's Counter Fraud, Compliance and Debt Directorate, making a real difference.
- Benefits: Enjoy a supportive environment with opportunities for growth and development.
- Why this job: Be a transformational leader and inspire change in the welfare system.
- Qualifications: Proven leadership skills and a passion for collaboration and inclusivity.
- Other info: Embrace innovation and creativity while managing a large team.
The predicted salary is between 36000 - 60000 £ per year.
As part of Counter Fraud, Compliance and Debt (CFCD) Directorate you will be at the heart of DWP's front line operations, helping to change people's lives and supporting the CFCD purpose of fighting fraud in the welfare system. As a Senior Operational Leader, you will role model excellent senior management leadership, taking responsibility for the flexible, effective, personalised delivery of customer service, quality, and performance.
You will provide transformational leadership to a geographically diverse team - leading through others, driving people engagement, and inspiring colleagues to deliver objectives. CFCD is a great place to work where the leadership team are passionate about attracting the best talent whilst nurturing and valuing new and existing colleagues to be the best they can be. We are looking for people who can demonstrate our values and commitment to leadership which are based around collaboration, resilience and inclusivity.
We look for emotionally aware leaders who enable teams to be innovative, adaptable and flexible. We want you to be comfortable challenging the norm and finding daring and dynamic solutions that support our values and enable colleagues to shine in whatever role they do.
- Lead a large, geographically diverse team of at least 100+ colleagues setting strategic business priorities and driving performance.
- Make sound, complex decisions at pace and instil technical knowledge in your team.
- Use initiative to seek solutions to problems; making interpretative judgements where circumstances fall outside of available guidance.
- Oversee business change, lead performance reviews, and drive continuous improvement.
- Build strong, collaborative relationships with senior representatives from other government departments and external bodies.
- Provide visible, effective leadership through regular site visits and clear communication.
- Motivate teams to operate flexibly, seek feedback, and personalise services for customers.
- Encourage creative thinking and collaborative working to drive innovation and service improvements.
- Ensure compliance with DWP policies and procedures, managing risk exposure.
- A large part of the role is dealing with HR policy and procedures and carrying out the decision maker role on sensitive staff related issues.
Disability Confident: About Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
Senior Operational Leader in Saint Leonards-on-Sea employer: Department for Work and Pensions (DWP)
Contact Detail:
Department for Work and Pensions (DWP) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operational Leader in Saint Leonards-on-Sea
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DWP, especially in the CFCD Directorate. They can give you insider info on what it’s really like and might even put in a good word for you.
✨Tip Number 2
Prepare for the interview by understanding the values of DWP. Think about how your leadership style aligns with their focus on collaboration, resilience, and inclusivity. Be ready to share examples that showcase your emotional awareness and innovative thinking.
✨Tip Number 3
Practice your decision-making skills! Since the role involves making sound, complex decisions at pace, consider running through some scenarios where you had to make tough calls. This will help you articulate your thought process during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re all about supporting candidates who are passionate about making a difference in people’s lives.
We think you need these skills to ace Senior Operational Leader in Saint Leonards-on-Sea
Some tips for your application 🫡
Show Your Leadership Style: When writing your application, make sure to highlight your leadership style. We want to see how you inspire and engage teams, especially in a diverse environment. Share examples of how you've driven performance and fostered collaboration.
Be Specific About Your Experience: Don’t just list your previous roles; we want to know about the impact you made in those positions. Use specific examples that demonstrate your ability to make sound decisions and lead through change. This will help us see how you can contribute to our mission.
Emphasise Your Problem-Solving Skills: We’re looking for leaders who can think on their feet and find innovative solutions. In your application, include instances where you’ve tackled complex issues or improved processes. This shows us you’re ready to take on the challenges of the role.
Tailor Your Application: Make sure your application reflects our values of collaboration, resilience, and inclusivity. We want to see how you align with our mission at CFCD. Take the time to personalise your application and show us why you’re the perfect fit for our team!
How to prepare for a job interview at Department for Work and Pensions (DWP)
✨Know Your Leadership Style
As a Senior Operational Leader, it's crucial to articulate your leadership style. Reflect on how you inspire and engage teams, especially in a diverse environment. Be ready to share specific examples of how you've motivated colleagues and driven performance in previous roles.
✨Demonstrate Emotional Intelligence
Showcase your emotional awareness during the interview. Prepare to discuss how you've handled sensitive staff-related issues and fostered an inclusive atmosphere. Highlight instances where you've successfully navigated complex team dynamics or resolved conflicts.
✨Be Solution-Oriented
The role requires innovative problem-solving skills. Think of examples where you've made sound decisions under pressure or found creative solutions to challenges. Be prepared to discuss how you approach decision-making and encourage your team to do the same.
✨Build Collaborative Relationships
Since you'll be working with various stakeholders, emphasise your ability to build strong relationships. Share experiences where you've collaborated with other departments or external bodies to achieve common goals. This will demonstrate your commitment to teamwork and effective communication.
