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- Tasks: Lead a team to enhance public services and prevent fraud.
- Company: Government department dedicated to making a positive impact.
- Benefits: Competitive salary, job security, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in team leadership and a passion for public service.
- Other info: Join a supportive environment focused on operational excellence.
The predicted salary is between 36000 - 60000 £ per year.
A government department in the UK is seeking a CFCD Higher Executive Officer Team Leader to help change lives through effective public services. You will lead a CFC Operational Team, primarily working in a case work environment, focusing on fraud prevention and performance improvement. Successful candidates will drive operational efficiency while inspiring their team to excel in delivering quality customer service.
Operational Leader, North East — Public Service employer: Department for Work and Pensions (DWP)
Contact Detail:
Department for Work and Pensions (DWP) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Leader, North East — Public Service
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the public service sector. They can give you insider tips on what it’s really like and might even refer you for the role.
✨Tip Number 2
Prepare for the interview by understanding the key challenges in fraud prevention and performance improvement. We should be ready to discuss how we can tackle these issues head-on and inspire our team to excel.
✨Tip Number 3
Showcase your leadership skills! Think of examples where you’ve driven operational efficiency or improved customer service. We want to hear about your successes and how you can bring that to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operational Leader, North East — Public Service
Some tips for your application 🫡
Show Your Passion for Public Service: When writing your application, let your enthusiasm for making a difference in public service shine through. We want to see how your values align with our mission to change lives and improve services.
Highlight Your Leadership Skills: As an Operational Leader, you'll need to inspire and guide your team. Make sure to showcase your leadership experience and any examples of how you've driven performance improvement in previous roles.
Be Specific About Your Achievements: Use concrete examples to demonstrate your operational efficiency and customer service skills. We love numbers, so if you can quantify your successes, do it! It helps us see the impact you've made.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to lead in the North East.
How to prepare for a job interview at Department for Work and Pensions (DWP)
✨Know Your Stuff
Make sure you understand the role of an Operational Leader in a public service context. Brush up on key concepts like fraud prevention and performance improvement, as well as the specific challenges faced by government departments. This will show that you're not just interested in the job, but that you’re genuinely invested in making a difference.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you inspired your team to excel or improved operational efficiency. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewers to see your impact.
✨Emphasise Customer Service
Since this role focuses on delivering quality customer service, be ready to discuss your approach to customer satisfaction. Share specific instances where you’ve gone above and beyond to meet customer needs, and how you plan to instil that same ethos in your team.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the department's current initiatives in fraud prevention or how they measure performance improvement. This not only shows your interest but also helps you gauge if the organisation aligns with your values and goals.
