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- Tasks: Lead teams to tackle fraud and improve public service delivery.
- Company: DWP, dedicated to making a difference in people's lives.
- Benefits: Competitive salary, job security, and opportunities for personal growth.
- Why this job: Make a real impact by helping people and improving the welfare system.
- Qualifications: Leadership skills and a passion for public service.
- Other info: Dynamic role with opportunities to inspire and drive change.
The predicted salary is between 36000 - 60000 £ per year.
Do you have a passion for public service? Would you like to make a difference to someone's life? If so, we would like to hear from you. DWP help people lift themselves out of poverty and to stay out of poverty, through work, saving and support. This is a hugely important public service and our challenge is bigger than ever.
As part of Counter Fraud and Compliance and Debt (CFCD) you will be at the heart of DWP's front line operations helping to change people's lives and supporting CFCD's purpose of fighting fraud in the welfare system. With varied and exciting roles, you will be involved in reviewing fraud, error and debt within the department. This role is unique and challenging, with the aim of helping drive down the level of fraud and error within the benefit system.
CFCD Higher Executive Officer (HEO) Team Leaders support the flexible, effective, personalised delivery of customer service, quality and performance across sites. HEO Team Leaders inspire colleagues through difficult situations, transform performance and are accountable for the effective utilisation of operational resources, delivering improved value for money and driving out inefficiencies. Successful candidates will be posted to a CFC Operational Team.
All our leaders will be leading and driving performance as per the key tasks below but it's important to state that CFC Operational leaders primarily work in a case work environment.
Operational Leader- North East employer: Department for Work and Pensions (DWP)
Contact Detail:
Department for Work and Pensions (DWP) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Leader- North East
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DWP through LinkedIn or other platforms. A friendly chat can give us insider info on the role and help us stand out in the application process.
✨Tip Number 2
Prepare for the interview by understanding the core values of DWP. We should be ready to discuss how our experiences align with their mission to fight fraud and support those in need. Show them we’re passionate about making a difference!
✨Tip Number 3
Practice situational questions! As an Operational Leader, we’ll need to demonstrate our leadership skills. Think of examples where we’ve inspired teams or improved performance under pressure. Let’s make those stories shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily. Let’s get that application in and show them what we’ve got!
We think you need these skills to ace Operational Leader- North East
Some tips for your application 🫡
Show Your Passion for Public Service: Make sure to highlight your passion for public service in your application. We want to see how you can make a difference in people's lives, so share any relevant experiences that showcase your commitment to helping others.
Tailor Your Application: Don’t just send the same application everywhere! Tailor your CV and cover letter to reflect the specific skills and experiences that align with the Operational Leader role. We love seeing candidates who take the time to connect their background with our mission.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out. This will help us understand your qualifications quickly!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to follow the process step-by-step. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Department for Work and Pensions (DWP)
✨Understand the Mission
Before your interview, take some time to really understand DWP's mission and how it impacts people's lives. Familiarise yourself with their approach to tackling fraud and supporting individuals. This will not only show your passion for public service but also help you articulate how you can contribute to their goals.
✨Showcase Leadership Skills
As an Operational Leader, you'll need to inspire and manage a team effectively. Prepare examples from your past experiences where you've successfully led a team through challenges or improved performance. Be ready to discuss your leadership style and how you motivate others, especially in high-pressure situations.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about potential challenges you might face in a case work environment and how you would handle them. Practising these scenarios can help you respond confidently during the interview.
✨Demonstrate Your Commitment to Improvement
DWP is focused on driving down fraud and improving efficiency. Be prepared to discuss how you've identified inefficiencies in previous roles and what steps you took to address them. Highlight your analytical skills and your commitment to continuous improvement, as this aligns perfectly with the role's objectives.
