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- Tasks: Provide strategic oversight and governance for The Pensions Ombudsman.
- Company: Join a vital public body dedicated to resolving pension disputes.
- Benefits: Competitive remuneration of £6000 per annum for a minimum commitment of 12 days a year.
- Why this job: Make a real impact on pension services and improve customer experiences.
- Qualifications: Experience in governance, decision-making, and strong communication skills required.
- Other info: Opportunity for first-time Non-Executive Directors to bring fresh perspectives.
The predicted salary is between 6000 - 6000 £ per year.
The Pensions Ombudsman (TPO) is seeking a Non-Executive Director to provide strategic oversight and robust governance. The successful candidate will demonstrate independence, sound judgment, and the ability to engage effectively with diverse stakeholders.
TPO investigates and determines complaints and disputes about the way that occupational and personal pension schemes are run. TPO provides a free and accessible service for dealing with pensions complaints. Determinations are final and binding on all parties, subject only to appeal in the High Court on a point of law. TPO is a Tribunal Non-Departmental Public Body (NDPB) sponsored by the DWP.
The Role of a Non-Executive Director
- Contribute to and review the strategic direction of TPO;
- Provide constructive challenge and support to the Ombudsman and Executive Board to improve performance, customer experience and innovation;
- Ensure that TPO’s internal controls, risk management and governance arrangements are robust and effective;
- Monitor delivery against statutory objectives, performance measures and strategic priorities;
- Support the Board in strengthening digital capability and the use to drive improvements in service delivery;
- Engage positively with stakeholders, representing TPO externally where appropriate;
- Uphold high standards of governance, including the Seven Principles of Public Life.
Candidate Requirements
- An understanding of the work, priorities and challenges of TPO and the context within which it operates;
- Ability to work at board level or equivalent, with a proven track record of delivery of objectives of an organisation, small or medium projects and programmes;
- Effective decision-making skills with the ability to critically analyse a wide range of information;
- Strong communication and interpersonal skills with the ability to listen, accept challenge and constructively challenge others with clarity and respect;
- An interest in private pensions or public services;
- Experience contributing to organisational improvement and innovation, including supporting digital or service transformation.
Location: London
Number of Roles: 1
Remuneration: £6000 per annum
Time Commitment: A minimum time commitment of 12 days per annum
Length of Term: Fixed term of between three and five years
The vacancy closes at 17:00 on 16/02/2026.
Non Executive Director in London employer: Department for Work and Pensions (DWP)
Contact Detail:
Department for Work and Pensions (DWP) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Non Executive Director in London
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Non-Executive Director role. You never know who might have a lead or can introduce you to someone at TPO.
✨Tip Number 2
Prepare for those interviews! Research TPO thoroughly, understand their challenges, and think about how your experience can help them improve. Be ready to discuss how you can contribute to their strategic direction.
✨Tip Number 3
Showcase your unique perspective! If you're applying for your first non-Executive Director role, highlight your fresh ideas and diverse experiences. TPO is looking for innovation, so don’t hold back!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the role and keen to be part of TPO's mission.
We think you need these skills to ace Non Executive Director in London
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing, make sure you really understand what the Non-Executive Director role at TPO involves. Dive into the job description and think about how your experience aligns with their needs. This will help you tailor your application and show us you're the right fit!
Showcase Your Unique Perspective: We love fresh ideas! When you're writing your application, highlight any unique experiences or perspectives you bring to the table. Whether it's your understanding of pensions or your approach to governance, let us see how you can contribute to TPO's strategic direction.
Be Clear and Concise: Keep it simple! Use clear language and avoid jargon where possible. We want to see your skills and experiences without having to decipher complicated sentences. A well-structured application makes it easier for us to see why you’d be a great addition to the team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive all your details correctly. Plus, it shows us you’re keen on joining our team at TPO. We can’t wait to hear from you!
How to prepare for a job interview at Department for Work and Pensions (DWP)
✨Know Your Stuff
Before the interview, make sure you thoroughly understand The Pensions Ombudsman’s role and its strategic priorities. Familiarise yourself with recent developments in pensions and public services, as well as the challenges TPO faces. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare to discuss your previous experiences that align with the responsibilities of a Non-Executive Director. Think about specific examples where you've contributed to organisational improvement or innovation, especially in governance or risk management. This will help you illustrate your capability to provide constructive challenge and support.
✨Engage with Stakeholders
Since engaging with diverse stakeholders is key for this role, be ready to talk about how you've successfully navigated stakeholder relationships in the past. Share examples of how you’ve communicated effectively and built rapport, as this will highlight your interpersonal skills and ability to represent TPO externally.
✨Embrace the Principles of Public Life
Familiarise yourself with the Seven Principles of Public Life and be prepared to discuss how you uphold these standards in your professional conduct. This will not only show your commitment to high governance standards but also align you with the values expected from a Non-Executive Director at TPO.
