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- Tasks: Support Welsh-speaking customers in their job search and skill development.
- Company: Join the Department for Work and Pensions, making a difference in people's lives.
- Benefits: Inclusive workplace, opportunities for growth, and a chance to use your Welsh language skills.
- Why this job: Empower individuals to achieve financial independence while using your bilingual skills.
- Qualifications: Fluency in Welsh and English, with a passion for helping others.
- Other info: Office-based roles in Llandrindod Wells and Welshpool with a focus on community support.
The predicted salary is between 30000 - 42000 £ per year.
Would you relish the opportunity to speak Welsh in your daily work, to provide a service to our Welsh speaking customers? The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy and is responsible for helping people move into employment, supporting pensioners and protecting some of the most vulnerable in our society. As a bilingual (Welsh/English) Work Coach you will play a key role in making a real difference to people's lives, particularly our Welsh speaking customers by supporting them to access DWP services.
Responsibilities
- Having a caseload of customers for whom you will be responsible.
- Building positive relationships with your customers that encourage and motivate them to make the most of their work and earnings potential and become financially independent.
- Offering advice and support to help your customers to look for work and where necessary support them to develop skills to be successful in their job search in a digital environment, i.e. job search websites, email, uploading documents etc.
- Undertaking face to face, digital and phone discussions with customers on a daily basis, in both Welsh or English.
- Proactively developing an in-depth knowledge of the local labour market, recognising the roles that our Partners and Employers have in helping our customers secure employment.
- Making timely decisions, based on the needs of the customer, to refer them to appropriate support.
This role is an office based, customer facing position in Llandrindod Wells and Welshpool Jobcentres.
Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
We at the DWP are committed to making our workforce reflect the communities we serve and as such we are looking to add to our existing network of Welsh Speaking colleagues, by recruiting a Bilingual (Welsh/English) Work Coach in Llandrindod Wells and Welshpool.
Bilingual (Welsh/English) Work Coach in Llandrindod Wells employer: Department for Work and Pensions (DWP)
Contact Detail:
Department for Work and Pensions (DWP) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual (Welsh/English) Work Coach in Llandrindod Wells
✨Tip Number 1
Get to know the DWP and its mission! Understanding their values and how they support Welsh-speaking customers will help you connect during interviews. Show us that you're passionate about making a difference in people's lives.
✨Tip Number 2
Practice your bilingual skills! Since this role requires both Welsh and English, brush up on your language abilities. We recommend having mock conversations with friends or using language apps to keep your skills sharp.
✨Tip Number 3
Network like a pro! Reach out to current DWP employees on LinkedIn or attend local job fairs. Building connections can give you insider tips and might even lead to a referral. We love seeing candidates who are proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re serious about joining the DWP team. Don’t forget to highlight your customer service skills and any relevant experience!
We think you need these skills to ace Bilingual (Welsh/English) Work Coach in Llandrindod Wells
Some tips for your application 🫡
Show Off Your Bilingual Skills: Since this role is all about helping our Welsh-speaking customers, make sure to highlight your Welsh language skills in your application. We want to see how you can use your bilingual abilities to make a difference!
Tailor Your Application: Take the time to customise your CV and cover letter for this specific role. Mention your experience with customer service and any relevant skills that align with the responsibilities listed in the job description. We love seeing applicants who put in the effort!
Be Personable: In your written application, let your personality shine through! We’re looking for someone who can build positive relationships with customers, so don’t be afraid to show us your friendly side. A warm tone can go a long way.
Apply Through Our Website: Make sure to submit your application through our official website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Department for Work and Pensions (DWP)
✨Brush Up on Your Bilingual Skills
Since this role requires you to communicate effectively in both Welsh and English, make sure you're comfortable switching between the two languages. Practise common phrases and scenarios you might encounter during the interview, especially those related to customer support and job coaching.
✨Know the DWP Inside Out
Familiarise yourself with the Department for Work and Pensions' mission and values. Understand their services, particularly how they assist Welsh-speaking customers. This knowledge will help you demonstrate your commitment to the role and show that you’re genuinely interested in making a difference.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully supported someone in their job search or helped them develop skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your experience clearly and effectively.
✨Show Enthusiasm for Community Impact
Express your passion for helping others and your understanding of the local labour market. Discuss how you can build positive relationships with customers and motivate them towards financial independence. This will highlight your suitability for the role and your alignment with the DWP's goals.
