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- Tasks: Lead a diverse team to drive performance and deliver exceptional customer service.
- Company: Join DWP's CFCD Directorate, dedicated to fighting fraud and changing lives.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Why this job: Make a real impact while inspiring and leading a passionate team.
- Qualifications: Proven leadership skills and experience in managing large teams.
- Other info: Frequent travel required; embrace a dynamic and collaborative work environment.
The predicted salary is between 36000 - 60000 £ per year.
As part of Counter Fraud, Compliance and Debt (CFCD) Directorate you will be at the heart of DWP's front line operations, helping to change people's lives and supporting the CFCD purpose of fighting fraud in the welfare system. As a Senior Operational Leader, you will role model excellent senior management leadership, taking responsibility for the flexible, effective, personalised delivery of customer service, quality, and performance. You will provide transformational leadership to a geographically diverse team - leading through others, driving people engagement, and inspiring colleagues to deliver objectives.
CFCD is a great place to work where the leadership team are passionate about attracting the best talent whilst nurturing and valuing new and existing colleagues to be the best they can be. We are looking for people who can demonstrate our values and commitment to leadership which are based around collaboration, resilience and inclusivity. We look for emotionally aware leaders who enable teams to be innovative, adaptable and flexible. We want you to be comfortable challenging the norm and finding daring and dynamic solutions that support our values and enable colleagues to shine in whatever role they do.
Responsibilities- Lead a large, geographically diverse team of at least 100+ colleagues setting strategic business priorities and driving performance.
- Make sound, complex decisions at pace and instil technical knowledge in your team.
- Use initiative to seek solutions to problems; making interpretative judgements where circumstances fall outside of available guidance.
- Oversee business change, lead performance reviews, and drive continuous improvement.
- Build strong, collaborative relationships with senior representatives from other government departments and external bodies.
- Provide visible, effective leadership through regular site visits and clear communication.
- Motivate teams to operate flexibly, seek feedback, and personalise services for customers.
- Encourage creative thinking and collaborative working to drive innovation and service improvements.
- Ensure compliance with DWP policies and procedures, managing risk exposure.
- A large part of the role is dealing with HR policy and procedures and carrying out the decision maker role on sensitive staff related issues.
Due to the geographically dispersed nature of this team, this role will require frequent travel and occasional overnight stays.
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
Senior Operational Leader in Guildford employer: Department for Work and Pensions (DWP)
Contact Detail:
Department for Work and Pensions (DWP) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operational Leader in Guildford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DWP through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Senior Operational Leader role.
✨Tip Number 2
Prepare for the interview by practising your leadership stories. Think of examples where you’ve led diverse teams, driven performance, and made tough decisions. We want to hear how you embody collaboration, resilience, and inclusivity!
✨Tip Number 3
Show your passion for the CFCD mission! Be ready to discuss how you can contribute to fighting fraud in the welfare system and how your values align with theirs. This will help you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Senior Operational Leader in Guildford
Some tips for your application 🫡
Show Your Leadership Style: When writing your application, make sure to highlight your leadership style. We want to see how you inspire and engage teams, especially in a diverse environment. Share examples of how you've driven performance and fostered collaboration.
Be Specific About Your Experience: Don’t just list your previous roles; dive into the specifics! We’re looking for details on how you’ve made sound decisions and led change. Use concrete examples that showcase your ability to handle complex situations and drive continuous improvement.
Emphasise Your Values: We value collaboration, resilience, and inclusivity. Make sure your application reflects these values. Talk about how you’ve created an inclusive environment and encouraged innovative thinking within your teams.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Department for Work and Pensions (DWP)
✨Know Your Leadership Style
As a Senior Operational Leader, it's crucial to articulate your leadership style. Reflect on how you inspire and engage teams, especially in a diverse environment. Be ready to share specific examples of how you've motivated colleagues and driven performance in previous roles.
✨Demonstrate Emotional Intelligence
Showcase your emotional awareness during the interview. Discuss how you handle sensitive staff-related issues and foster an inclusive atmosphere. Prepare scenarios where you've successfully navigated complex interpersonal dynamics or resolved conflicts within a team.
✨Be Solution-Oriented
Prepare to discuss how you approach problem-solving, especially when circumstances fall outside standard guidance. Share examples of times you've made sound decisions under pressure and how you encouraged your team to think creatively for innovative solutions.
✨Highlight Collaboration Skills
Since building strong relationships is key, be ready to talk about your experience collaborating with other departments or external bodies. Provide examples of how you've worked across teams to achieve common goals and drive continuous improvement in service delivery.
