Corporate Centre Support (North West)

The ideal candidate will have experience of and be responsible for:

• Stakeholder Relationships: Establish and maintain professional relationships with various stakeholders to ensure effective customer interface, quality service delivery, and issue resolution
• Operational Oversight: Oversee all service delivery by Estates and their supplier partners, fostering a positive team spirit and focusing on top priorities
• Customer Feedback: Develop ways to gather and respond to customer feedback, encouraging teamwork within the team and across the supplier network
• Strategy and Handover: Manage the transition from construction to operation, establishing handover procedures and working with stakeholders to set priorities and objectives
• Onsite Presence: Be the face of Estates, attend onsite meetings, gain knowledge of the Corporate Hub requirements and support customer insights for the effective running of the hubs
• Issue Resolution: Liaise with Estates departments, suppliers and stakeholder to resolve building services‑related operational issues
• Escalation Point: Act as an escalation point for issues, working with supplier partners to resolve them promptly
• Health & Safety: Manage Health & Safety obligations, addressing non‑compliance and staying alert to emerging issues
• Service & Process Development: Ensure services are developed in line with operational requirements and contribute to and approve changes to operating processes, in partnership with the Integrator Supplier Partners
• Commercial Assurance: Provide commercial assurance and support to Estates colleagues, ensuring approvals are received for Corporate Hub buildings
• Supplier Performance: Oversee supplier performance to ensure compliance with established standards
• Programme Support: Support programme leads to ensure building projects at the hubs are delivered on time and within budget, Working towards AssocRICS with a preference if already held, or
• Working towards IWFM (Levels 4-5) with a preference if already held

Behaviours

• Making Effective Decisions
• Communicating and Influencing
• Working Together
• Managing a Quality Service

All candidates who are successful at the sift stage will undertake a single virtual video interview. The interview will follow a blended approach which will help us assess candidates Behaviours and Strengths. You will also be asked an additional question to validate your knowledge which will be measured against the essential criteria as specified in the vacancy. Currently the sift is scheduled to take place w/c 3rd November 2025 and interview dates w/c 17th November 2025. Interviews are scheduled to take place virtually and dates are subject to change.

Qualifications and Experience

• Experienced within a property profession discipline.
• Commercial experience gained within the Property/FM division of a complex, matrix organisation.
• Understanding of building condition and performance, and related contract and clause management.
• Management of external suppliers/contractors who deliver a wide range of project activities, from design phase onwards.
• Experience and understanding and knowledge of health & safety provision.
• High level management of key suppliers in supporting negotiations, managing/escalating issues, and engaging in key decision making with strategic consequences.
• Interpretation and analysis of data to inform decision making.
• Understanding and complying with Real Estate and related Statutory, Regulatory and Professional requirements.

Alongside your salary of 38,772, Department for Work and Pensions contributes 11,232 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Benefits

• Working patterns to support work/life balance such as job sharing, term‑time working, flexi‑time and compressed hours.
• Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave.
• Support for financial wellbeing, including interest‑free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
• Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first‑class programme of competitions, activities and benefits for its members (subscription payable monthly).
• Family friendly policies including enhanced maternity and shared parental leave pay after 1 year continuous service.
• Funded learning and development to support progress in your role and career, including industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
• An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more.

Reserve List

• If you are placed on a reserve list but we cannot immediately offer you a post, please note: If you are later offered the role you applied for, in a location you have expressed a preference for, and you decline the offer or are unable to take up the post within a reasonable timeframe you will be withdrawn from the campaign and removed from the reserve list, other than in exceptional circumstances (e.g. a contractual Part Time Working Pattern cannot be accommodated in the initial role offered or in cases of serious ill health).
• If DWP makes an offer of an alternative role or location to that which you originally applied for, and you decline that offer, you will be able to remain on the reserve list.

Equal Opportunities and Diversity

• Disability Confident Scheme. If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards.
• Reasonable Adjustments: We consider visible and non‑visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, please contact the Government Recruitment Service via DWPRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Artificial Intelligence and Plagiarism Policy

• Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism is identified applications may be withdrawn and internal candidates may be subject to disciplinary action.

Recruitment Checks

• Criminal record check: The Disclosure and Barring Service and Internal Fraud Database checks will be conducted as part of pre‑employment screening.
• Nationality requirements: Applicants must be UK nationals, or nationals of the Republic of Ireland, Commonwealth countries who have the right to work in the UK, or nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre‑settled status under the European Union Settlement Scheme (EUSS). Applicants with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, Turkish nationals and certain family members of Turkish nationals who have accrued the right to work in the Civil Service are also eligible.

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