At a Glance
- Tasks: Support colleagues with tech tools and resolve technical issues in a dynamic environment.
- Company: Join the Department for Transport's innovative Digital, Information and Security team.
- Benefits: Enjoy a competitive salary, generous pension, flexible working, and 25+ days of annual leave.
- Other info: Great career development opportunities and a supportive, inclusive workplace.
- Why this job: Make a real difference by ensuring reliable tech services for your colleagues.
- Qualifications: Experience with Mobile Device Management and Windows support is essential.
- 💷 Salary: £35,663 - A Civil Service Pension with an employer contribution of 28.97%
- 🕒 Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time
About the role
Join the Department for Transport's Digital, Information and Security Directorate and help deliver the reliable, secure technology services that keep the organisation running.
As an End User Computing Engineer, you'll play a key role in supporting colleagues across the department, ensuring they have the tools and technical support they need to work effectively.
Working within the Platforms function, you'll troubleshoot and resolve technical issues, provide first-time fixes where possible, and work with specialist teams to investigate and resolve more complex incidents.
Key Responsibilities include, but are not limited to
- Providing first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers, incident managers and problem managers to investigate and resolve.
- Defining and delivery of new services.
- Coaching associates and share knowledge with team colleagues.
Benefits
- Employer pension contribution of 28.97% of your salary.
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
- 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
- Access to the staff discount portal.
- Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
- Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
- 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
- Flexible working options where we encourage a great work-life balance.
About you
- To be successful in this role you will need to have the following experience:
- Mobile Device Management (MDM), including the deployment, configuration and support of devices using tools such as Microsoft Intune.
- IT Event Management, including the monitoring, triage, investigation and resolution of system, application and device alerts and events.
- End User Computing (EUC), including the support and management of Windows devices, Microsoft 365 applications and end-user technologies.
- Software Packaging and Application Deployment, including the testing, packaging, deployment and lifecycle management of applications.
- 📅 Apply before 11:55 pm on Sunday 18th October 2026
End User Computing Engineer in Swansea employer: Department for Transport
The Department for Transport is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With flexible working options, generous annual leave, and a substantial pension contribution, employees are empowered to achieve a healthy work-life balance while contributing to meaningful projects that shape the future of transport in the UK. Join us in Birmingham, Hastings, Leeds, or Swansea, where you can develop your skills through various career development opportunities and be part of a diverse team committed to continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land End User Computing Engineer in Swansea
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Department for Transport values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Department for Transport might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Department for Transport!
✨Direct Apply to Department for Transport
Let's not forget to apply directly through the Department for Transport website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace End User Computing Engineer in Swansea
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Department for Transport.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Department for Transport. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Department for Transport
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
