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- Tasks: Ensure accurate claims processing and support the Bus Grants Management Digital System.
- Company: Join the Department for Transport, a key player in public service.
- Benefits: Enjoy a competitive salary, generous leave, and a strong pension scheme.
- Why this job: Make a difference in transport funding while developing your career in a supportive environment.
- Qualifications: Attention to detail and strong communication skills are essential.
- Other info: Flexible working options and excellent career development opportunities await you.
The predicted salary is between 26607 - 26607 £ per year.
We are looking for a motivated individual with a passion for delivering a quality service, an eye for detail, and excellent communication skills. The roles sit within the operations team, and the successful applicants will work across the current and future grants scheme processed by the department but currently consists of BSOG, BRG and legacy matters of CBSSG (Covid-19 Bus Service Support Grant).
Top Responsibilities
- Checking the accuracy and validity of claims.
- Determining how much is to be paid and liaise with operators on the details of the claim.
- Dealing with general enquiries received in the dedicated email account.
- Contribute to improving our ways of working as a Support to the Bus Grants Management Digital System, including assisting digital support for the claims process.
- Issue correspondence to recipients of the grant.
- Support line manager and team lead on more complex queries and solutions.
- Support wider team’s approach to fraud and error prevention.
- Support accurate record keeping and audit trails for the grant including checks conducted and payments made.
- Support to the Bus Grants Management Digital System, including to assisted digital support for the claims process.
Benefits
- Employer pension contribution of 28.97% of your salary.
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
- 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
- Access to the staff discount portal.
- Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
- Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
- 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
- Flexible working options where we encourage a great work-life balance.
How to Apply: Read the full description and apply at CS Jobs using the link provided. This vacancy closes at 23:55 on Sunday 15th February 2026.
Case Officer employer: Department for Transport
Contact Detail:
Department for Transport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Officer
✨Tip Number 1
Network like a pro! Reach out to current or former Case Officers on LinkedIn. Ask them about their experiences and any tips they might have for the application process. Personal connections can give you insights that you won't find in the job description.
✨Tip Number 2
Prepare for the interview by practising common questions related to the role. Think about how your skills match the responsibilities listed, like checking claims accuracy or dealing with enquiries. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your passion for delivering quality service! During interviews, share specific examples of how you've gone above and beyond in previous roles. This will demonstrate that you’re not just a fit for the job, but that you genuinely care about making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the details you need to tailor your approach to the Case Officer role perfectly.
We think you need these skills to ace Case Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Case Officer role. We want to see your passion for delivering quality service and attention to detail shine through!
Show Off Your Communication Skills: Since excellent communication is key for this position, don’t hold back! Use clear and concise language in your application, and consider including examples of how you've effectively communicated in past roles.
Highlight Relevant Experience: If you’ve got experience with grants or similar processes, make it known! We love seeing candidates who can demonstrate their understanding of the responsibilities listed in the job description.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need to make your application stand out.
How to prepare for a job interview at Department for Transport
✨Know Your Stuff
Make sure you understand the key responsibilities of a Case Officer. Familiarise yourself with the grants schemes mentioned, like BSOG and BRG. Being able to discuss these in detail will show your passion for the role and your attention to detail.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this position, prepare examples of how you've effectively communicated in previous roles. Think about times when you dealt with enquiries or collaborated with others to solve complex issues.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding fraud prevention and error management. Prepare scenarios where you had to think critically and provide solutions, as this will demonstrate your ability to contribute to improving ways of working.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics or how the department measures success in grant management. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
