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- Tasks: Check claims accuracy, liaise with operators, and support digital systems.
- Company: Join the Department for Transport, a key player in public service.
- Benefits: Enjoy a competitive salary, generous leave, and a strong pension scheme.
- Why this job: Make a real difference in transport while developing your career.
- Qualifications: Detail-oriented with strong communication skills; passion for quality service.
- Other info: Flexible working options and excellent career development opportunities await you.
The predicted salary is between 22600 - 26700 £ per year.
Department for Transport
Apply before 11:55 pm on Sunday 15th February 2026
Location: Birmingham, Hastings (Hybrid)
Salary: £26,607 - A Civil Service Pension with an employer contribution of 28.97%
Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time
We are looking for a motivated individual with a passion for delivering a quality service, an eye for detail, and excellent communication skills.
The roles sit within the operations team, and the successful applicants will work across the current and future grants scheme processed by the department but currently consists of BSOG, BRG and legacy matters of CBSSG (Covid-19 Bus Service Support Grant).
Top Responsibilities
- Checking the accuracy and validity of claims.
- Determining how much is to be paid and liaise with operators on the details of the claim.
- Dealing with general enquiries received in the dedicated email account.
- Contribute to improving our ways of working as a Support to the Bus Grants Management Digital System, including assisting digital support for the claims process.
- Issue correspondence to recipients of the grant.
- Support line manager and team lead on more complex queries and solutions.
- Support wider team’s approach to fraud and error prevention.
- Support accurate record keeping and audit trails for the grant including checks conducted and payments made.
- Support to the Bus Grants Management Digital System, including to assisted digital support for the claims process.
Benefits
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:
- Employer pension contribution of 28.97% of your salary.
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
- 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
- Access to the staff discount portal.
- Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
- Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
- 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
- Flexible working options where we encourage a great work-life balance.
How to Apply
Read the full description and apply at CS Jobs using the link provided.
This vacancy closes at 23:55 on Sunday 15th February 2026.
Case Officer in Birmingham employer: Department for Transport
Contact Detail:
Department for Transport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Officer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the Department for Transport on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to case officer roles. We can help you with mock interviews to boost your confidence and nail those tricky questions.
✨Tip Number 3
Show off your skills! Bring examples of how you've handled claims or improved processes in past roles. We want to see how you can contribute to the team’s success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Case Officer in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Case Officer role. We want to see your passion for delivering quality service and attention to detail shine through!
Show Off Your Communication Skills: Since excellent communication is key for this position, don’t hold back! Use clear and concise language in your application, and make sure to demonstrate how you've effectively communicated in past roles.
Be Specific About Your Experience: When discussing your previous work, be specific about your responsibilities and achievements. We love seeing concrete examples of how you’ve checked claims or dealt with enquiries, as it shows us you’re ready for the tasks ahead.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need to make your application stand out.
How to prepare for a job interview at Department for Transport
✨Know Your Stuff
Make sure you understand the key responsibilities of a Case Officer. Brush up on the grants schemes mentioned, like BSOG and BRG, and be ready to discuss how you would check the accuracy of claims and handle enquiries.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively communicated in past roles. Think about times when you had to explain complex information clearly or resolve issues with stakeholders.
✨Be Detail-Oriented
As a Case Officer, attention to detail is vital. During the interview, highlight your experience with record keeping and audit trails. You might even want to mention specific tools or methods you use to ensure accuracy in your work.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss how you've tackled complex queries in the past. Think of examples where you contributed to improving processes or preventing errors, as this aligns well with the department's goals.
