At a Glance
- Tasks: Manage HR Data & Technology services, ensuring high-quality delivery and user satisfaction.
- Company: Join the innovative Data, Technology and AI Lab at the Department for Transport.
- Benefits: Enjoy a generous pension, 25 days leave, flexible working, and career development opportunities.
- Other info: Diverse and inclusive workplace with excellent support for personal and professional growth.
- Why this job: Be part of a forward-thinking team driving data innovation and enhancing employee experiences.
- Qualifications: Strong analytical skills and experience in managing service desks or HR technology.
The predicted salary is between 50000 - 60000 £ per year.
Location: Birmingham, Hastings, Leeds, London, Swansea (This role is suitable for hybrid working)
A Civil Service Pension with an employer contribution of 28.97%
The Data, Technology and AI Lab (DTA Lab) drives data and technology innovation across HR, delivering core services while rapidly prototyping, testing and deploying new solutions, including AI. We explore smarter ways to use HR technology to enhance the employee experience, improve processes and generate high‑quality data that supports confident, informed decision‑making. As a fast‑paced, forward‑looking team, we improve HR data insights, champion consistent data use and shape a future‑focused technology roadmap with AI at its centre. Working in the Lab means being curious, adaptable and proactive - ready to learn, experiment and grow as technologies and priorities evolve.
HR Data & Technology Services Managers play a central role in the day‑to‑day operation and continuous improvement of HR data and technology services. Working in a live service environment, post‑holders ensure reliable, user‑focused service delivery while identifying opportunities to streamline processes, enhance resilience and improve user experience through data and technology.
Top Responsibilities
- Manage the HR Data & Technology service desk, ensuring high‑quality request handling, access management and routine data checks
- Maintain reliable service delivery, keeping HR systems and data accurate
- Analyse service and performance data to generate insight on user needs and improvement opportunities
- Build strong stakeholder relationships to understand requirements, manage expectations and resolve issues
- Produce clear, high‑quality reports, presentations and data visualisations for varied audiences
Employer pension contribution of 28.97% of your salary. 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave). 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday. Access to the staff discount portal. Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc. Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues. 24-hour Employee Assistance Programme providing free confidential help and advice for staff. Flexible working options where we encourage a great work-life balance.
HR Data & Technology Services Manager (DTA Lab) in Leeds employer: Department for Transport (DfT), United Kingdom
Join the National Transport Casework Team and experience a fulfilling career where your contributions directly impact the UK’s transport network. With a strong emphasis on employee growth, we offer excellent career development opportunities, including funding for professional qualifications, alongside a generous pension scheme and flexible working arrangements that promote a healthy work-life balance. Our inclusive work culture fosters collaboration and support, ensuring you thrive in a dynamic environment while making a meaningful difference.
Contact Details:
Department for Transport (DfT), United Kingdom Recruitment Team
