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- Tasks: Check claims accuracy, liaise with operators, and support digital systems.
- Company: Join a diverse Civil Service team dedicated to quality service.
- Benefits: Competitive salary, generous pension, 25 days leave, and flexible working options.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Attention to detail and strong communication skills are essential.
The predicted salary is between 26607 - 26607 £ per year.
We are looking for a motivated individual with a passion for delivering a quality service, an eye for detail, and excellent communication skills. The roles sit within the operations team, and the successful applicants will work across the current and future grants scheme processed by the department but currently consists of BSOG, BRG and legacy matters of CBSSG (Covid-19 Bus Service Support Grant).
Top Responsibilities
- Checking the accuracy and validity of claims.
- Determining how much is to be paid and liaising with operators on the details of the claim.
- Dealing with general enquiries received in the dedicated email account.
- Contributing to improving our ways of working as a Support to the Bus Grants Management Digital System, including assisting digital support for the claims process.
- Issuing correspondence to recipients of the grant.
- Supporting line manager and team lead on more complex queries and solutions.
- Supporting wider team’s approach to fraud and error prevention.
- Supporting accurate record keeping and audit trails for the grant including checks conducted and payments made.
- Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:
- Employer pension contribution of 28.97% of your salary.
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
- 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
- Access to the staff discount portal.
- Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
- Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
- 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
- Flexible working options where we encourage a great work-life balance.
Case Officer in Birmingham employer: Department for Transport (DfT), United Kingdom
Contact Detail:
Department for Transport (DfT), United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Officer in Birmingham
✨Tip Number 1
Get to know the company! Research their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Mock interviews with friends or family can help you feel more confident. Focus on articulating your experience and how it aligns with the role of a Case Officer.
✨Tip Number 3
Network, network, network! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially a foot in the door.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our fantastic team.
We think you need these skills to ace Case Officer in Birmingham
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, make sure to read the job description thoroughly. We want to see that you understand the role and how your skills fit in. Highlight the key responsibilities and think about how your experience aligns with them.
Tailor Your Application: Don’t just send a generic application! We love it when candidates personalise their applications. Use specific examples from your past experiences that demonstrate your attention to detail and communication skills, as these are crucial for the Case Officer role.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid jargon and make sure your passion for delivering quality service shines through!
Check Your Work: Before hitting that submit button, take a moment to proofread your application. Typos and errors can distract from your message. We want to see your best work, so double-check everything to ensure it’s polished and professional!
How to prepare for a job interview at Department for Transport (DfT), United Kingdom
✨Know Your Stuff
Make sure you understand the key responsibilities of a Case Officer. Familiarise yourself with the grants mentioned in the job description, like BSOG and BRG. This will show your passion for delivering quality service and your attention to detail.
✨Practice Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. You might want to prepare answers for common interview questions and even do mock interviews with friends or family to boost your confidence.
✨Show Your Problem-Solving Skills
Be ready to discuss how you've dealt with complex queries in the past. Think of specific examples where you contributed to improving processes or resolved issues effectively. This will demonstrate your ability to support your team and tackle challenges head-on.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the team. This not only shows your interest but also helps you gauge if the company culture aligns with your values. For instance, you could ask about the team's approach to fraud prevention or how they support career development.
