At a Glance
- Tasks: Lead and optimise processes for Joiners, Movers, and Leavers in a dynamic government environment.
- Company: Join a forward-thinking department focused on innovation and improving lives through technology.
- Benefits: Enjoy flexible working, well-being support, and a great pension plan.
- Other info: Be part of a collaborative initiative across multiple government departments.
- Why this job: Make a real impact on public services while developing your career in a supportive team.
- Qualifications: Experience in process management and a passion for improving service delivery.
The predicted salary is between 36000 - 60000 £ per year.
We are running an outreach session on 26th February to provide more information about the Neo Centre Office (NCO). You can sign up here - Sign Up.
At DSIT we are all about improving people's lives by maximising the potential of science and technology. We accelerate innovation, investment and productivity through world-class science, research and development. We use technology for good by ensuring new and existing technologies are safely developed and deployed across the UK, with the benefits more widely shared.
We are driving forward a modern digital government which gives citizens a more satisfying experience and their time back. We do all this to enable the Government's 5 national missions: kickstarting economic growth, making Britain a clean energy superpower, taking back our streets, breaking down barriers to opportunity and building an NHS fit for the future. Above all, we focus on improving people's lives.
We offer flexible working benefits, employee well-being support and a great pension. We are enormously proud to be a Disability Confident Leader employer. We support candidates with adjustments throughout our recruitment process. Information about disability confidence and examples of the adjustments that you can request can be found in the reasonable adjustment section below.
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.
The Matrix Programme is a transformation initiative involving 7 Government Departments. It is a unique cross-government collaboration that will unlock simpler, better, and more joined up working by bringing together the systems, processes, and ways of working for key government functions.
Over the coming months we will be preparing to roll out Neo, our powerful new HR and Finance technology and service for the Matrix cluster – driving a more modern, digital government. The first Departments will go live in June 2026. Neo is a cloud-based system, powered by Workday that will replace legacy HR and finance technology and offline processes across multiple Government Departments and associated Arm's-Length Bodies.
The Neo Centre Office (NCO) is the strategic service management function for the Neo Service. Hosted within Integrated Corporate Services (ICS), its purpose is to monitor, direct, and advise on the delivery of the Neo service, ensuring it operates efficiently and meets performance expectations.
The Role: Responsible for the overall ownership and accountability of a specific service or set of services, ensuring they meet the agreed-upon business requirements and deliver value to customers. In addition to service ownership, the Global Process Owner (GPO) is accountable for process convergence and integrity across the Neo/ICS model including the underpinning enabling services capabilities, as well as the efficiency roadmap.
Key Responsibilities:
- Set the vision and drive the strategic direction for the processes in the service team during the implementation lifecycle.
- Custodian of the business processes agreed by departments within the service catalogue.
- Lead the design authority for the process area.
- Ensure that Workday configuration, knowledge assets, and data standards are aligned to the process model.
- Define how self-service and automation should evolve in the process area.
- Maintain a benefits case for the process pillar, showing value delivered.
- Act as a senior escalation point for cross department conflicts on process vs. departmental variations.
- Own the implementation of process standardisation, harmonisation and continuous improvement programmes.
- Drive improvements to all aspects of the operating model.
Business as Usual:
- Strategic process leadership: set the process strategy and vision and lead the delivery of it.
- Understand the total demand for the service across the customer base.
- Monitor the performance of the service being delivered by the suppliers.
- Ensure suppliers maintain comprehensive and up-to-date knowledge bases that support efficient service delivery.
- Act as a key escalation point for service-related issues across the lifecycle.
Global Process Owner - Joiners, Movers, Leavers in Birmingham employer: Department for Science, Innovation and Technology
As a leading department within the UK government, DSIT offers an exceptional work environment that prioritises flexibility, collaboration, and innovation. Employees benefit from a culture that champions diversity and inclusion, alongside opportunities for professional growth through leadership roles and cross-departmental initiatives. With locations across major cities like London, Cardiff, and Edinburgh, team members can enjoy a dynamic work-life balance while contributing to impactful projects that shape the future of technology and economic growth in the UK.
Contact Details:
Department for Science, Innovation and Technology Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Global Process Owner - Joiners, Movers, Leavers in Birmingham
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Department for Science, Innovation and Technology, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Department for Science, Innovation and Technology and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Global Process Owner - Joiners, Movers, Leavers in Birmingham
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Department for Science, Innovation and Technology and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Department for Science, Innovation and Technology
✨Get to Know Public Sector Values
Before your interview with Department for Science, Innovation and Technology, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Department for Science, Innovation and Technology.
