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- Tasks: Manage Major IT Incidents and restore services quickly for 26,000 users.
- Company: Join Defra, the UK government department focused on the environment and sustainability.
- Benefits: Competitive salary, inclusive workplace, and opportunities for professional growth.
- Why this job: Make a real impact on public services and drive innovation in a vital sector.
- Qualifications: Experience in incident management and strong problem-solving skills.
- Other info: Dynamic role with an out-of-hours rota and a commitment to diversity.
The predicted salary is between 40000 - 50000 £ per year.
The Operations Control Centre in Group Infrastructure and Operations (GIO) is recruiting an Incident Manager. You will be one of a team of Incident Managers who will have overall responsibility for identifying and managing a Major IT Incident (MI). The main aim is to restore normal service operation as quickly as possible and minimise any adverse effect on business operations. This ensures that the best possible levels of service quality and availability are returned and maintained. Defra and the Environment Agency have a user base of approximately 26,000 users. When a Major IT Incident is declared, it is important that service is restored as quickly as possible. You will help ensure that key services for Defra users and the general public are available.
The Incident Manager forms part of the Service Design and Transition teams, when new services are introduced into the live environment. This ensures that all Incident Management queries are addressed at design and implementation level. Please note that there is an out of hours rota associated with this role.
About Defra: Defra is the UK government department responsible for safeguarding our natural environment, supporting our world-leading food and farming industry, and sustaining a thriving rural economy. Our broad remit means we play a major role in people's day-to-day life, from the food we eat, and the air we breathe, to the water we drink.
Digital, Data, Technology and Security (DDTS): DDTS is the trusted team for digital across the entire Defra Group. We have around 1000 colleagues across DDTS and our ambition is to make it easier and faster than ever for people to interact with Defra. If you are ready to drive innovation and push boundaries, we want to hear from you. Join us and together we will create a great place for living, and a green and healthy future for all.
Incident Manager in London employer: Department for Environment, Food & Rural Affairs (DEFRA)
Contact Detail:
Department for Environment, Food & Rural Affairs (DEFRA) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Defra on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your incident management skills. Think of real-life examples where you've successfully managed incidents. We want to hear how you restored service quickly and efficiently!
✨Tip Number 3
Show your passion for the environment and public service during your conversations. Defra is all about making a positive impact, so let them know why you care about their mission and how you can contribute.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Defra.
We think you need these skills to ace Incident Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Incident Manager role. Highlight your experience in managing IT incidents and restoring services quickly. We want to see how your skills align with our mission at Defra!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. We love seeing genuine enthusiasm for what we do at StudySmarter.
Showcase Relevant Experience: When filling out your application, be sure to showcase any relevant experience you have in incident management or related fields. We’re looking for candidates who can hit the ground running and help us maintain service quality.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Department for Environment, Food & Rural Affairs (DEFRA)
✨Know Your Incidents
Familiarise yourself with common Major IT Incidents and their resolutions. Be ready to discuss specific examples from your past experience where you successfully managed incidents, highlighting your problem-solving skills and ability to restore service quickly.
✨Understand the Business Impact
Research how IT incidents can affect business operations, especially in a large organisation like Defra. Be prepared to explain how you would prioritise incidents based on their impact on users and services, demonstrating your understanding of service quality and availability.
✨Showcase Your Communication Skills
As an Incident Manager, clear communication is key. Practice articulating your thoughts clearly and concisely. During the interview, demonstrate your ability to communicate effectively with both technical teams and non-technical stakeholders, ensuring everyone is on the same page during an incident.
✨Be Ready for Out-of-Hours Scenarios
Since this role includes an out-of-hours rota, be prepared to discuss your flexibility and readiness to handle incidents outside of regular hours. Share any relevant experiences that showcase your commitment and ability to manage incidents under pressure, even when it’s not during typical working hours.