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- Tasks: Manage Major IT Incidents and restore services quickly for 26,000 users.
- Company: Join Defra, the UK government department focused on the environment and sustainability.
- Benefits: Competitive salary, inclusive workplace, and opportunities for professional growth.
- Why this job: Make a real impact on public services and help drive innovation in technology.
- Qualifications: Experience in incident management and strong problem-solving skills.
- Other info: Dynamic role with an out-of-hours rota and excellent career development opportunities.
The predicted salary is between 40000 - 50000 £ per year.
The Operations Control Centre in Group Infrastructure and Operations (GIO) is recruiting an Incident Manager. You will be one of a team of Incident Managers who will have overall responsibility for identifying and managing a Major IT Incident (MI). The main aim is to restore normal service operation as quickly as possible and minimise any adverse effect on business operations. This ensures that the best possible levels of service quality and availability are returned and maintained. Defra and the Environment Agency have a user base of approximately 26,000 users. When a Major IT Incident is declared, it is important that service is restored as quickly as possible. You will help ensure that key services for Defra users and the general public are available.
The Incident Manager forms part of the Service Design and Transition teams, when new services are introduced into the live environment. This ensures that all Incident Management queries are addressed at design and implementation level. Please note that there is an out of hours rota associated with this role.
About Defra
Defra is the UK government department responsible for safeguarding our natural environment, supporting our world-leading food and farming industry, and sustaining a thriving rural economy. Our broad remit means we play a major role in people's day-to-day life, from the food we eat, and the air we breathe, to the water we drink.
Digital, Data, Technology and Security (DDTS)
DDTS is the trusted team for digital across the entire Defra Group. We have around 1000 colleagues across DDTS and our ambition is to make it easier and faster than ever for people to interact with Defra. If you are ready to drive innovation and push boundaries, we want to hear from you. Join us and together we will create a great place for living, and a green and healthy future for all.
Locations
Incident Manager in Cheshire, Warrington employer: Department for Environment, Food & Rural Affairs (DEFRA)
Contact Detail:
Department for Environment, Food & Rural Affairs (DEFRA) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Manager in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Defra on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common incident management scenarios. Think about how you'd handle a Major IT Incident and be ready to share your thought process. We want to see your problem-solving skills in action!
✨Tip Number 3
Show your passion for the environment and technology! When discussing your experience, link it back to how it can benefit Defra's mission. We love candidates who align with our values and goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Defra.
We think you need these skills to ace Incident Manager in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Incident Manager role. Highlight your experience in managing IT incidents and any relevant skills that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. Don’t forget to mention your understanding of the importance of restoring services quickly for users.
Showcase Your Problem-Solving Skills: As an Incident Manager, problem-solving is key. In your application, share specific examples of how you've successfully managed major incidents in the past. We love seeing real-life scenarios where you’ve made a difference!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our team!
How to prepare for a job interview at Department for Environment, Food & Rural Affairs (DEFRA)
✨Know Your Incidents
Familiarise yourself with common Major IT Incidents and their resolutions. Be prepared to discuss specific examples from your past experience where you successfully managed incidents, highlighting your problem-solving skills and ability to restore service quickly.
✨Understand the Business Impact
Research how IT incidents can affect business operations, especially in a large organisation like Defra. Be ready to explain how you would prioritise restoring services to minimise disruption for users and the public.
✨Showcase Your Teamwork Skills
As an Incident Manager, collaboration is key. Prepare to discuss how you work with cross-functional teams during incidents. Share examples of how you've effectively communicated and coordinated with others to resolve issues swiftly.
✨Prepare for Out of Hours Scenarios
Since this role includes an out of hours rota, think about how you would handle incidents during these times. Be ready to talk about your availability and how you manage stress and decision-making when working outside regular hours.