At a Glance
- Tasks: Transform business needs into smart solutions using ServiceNow.
- Company: Join Defra, the UK government department dedicated to protecting our environment.
- Benefits: Competitive salary, training opportunities, and a chance to make a real impact.
- Other info: Great career growth potential in a dynamic and inclusive environment.
- Why this job: Be at the forefront of digital transformation in a supportive team.
- Qualifications: Strong analysis skills and a passion for learning about ServiceNow.
The predicted salary is between 42665 - 50495 £ per year.
Defra is the UK government department responsible for safeguarding our natural environment, supporting our world‑leading food and farming industry, and sustaining a thriving rural economy. Digital, Data, Technology and Security (DDTS) is the trusted team for digital across the entire Defra Group. This role is a Business Analyst focusing on ServiceNow within the Service Tooling team at Defra’s Digital, Data, Technology and Security (DDTS) function. You will help turn business needs into smart, practical solutions, working closely with stakeholders to understand requirements, analyse current processes, and find better ways to use ServiceNow to make everyday processes smoother and more efficient.
Responsibilities
- Act as a liaison between business stakeholders and technical teams to define and refine ServiceNow requirements.
- Conduct business and process analysis to identify opportunities for improvement using ServiceNow capabilities.
- Develop practical, scalable solutions that align with the organization’s strategic goals.
- Collaborate with ServiceNow developers and administrators to ensure solutions are fully implemented and tested.
Qualifications
- Strong business analysis skills with experience in requirement gathering and process mapping.
- Willingness to develop ServiceNow expertise through training and hands‑on work.
- Solid grasp of ServiceNow platform capabilities, or a commitment to learn quickly.
- Excellent people skills, strong communication, and sharp eye for detail.
While applicants without SC clearance are welcome to apply, they must be eligible to obtain it. To be eligible for SC clearance, all applicants must have been a UK resident for a minimum of 5 years. If this requirement is not met, the applicant will not be able to progress the application further.
Proud member of the Disability Confident employer scheme.
Business Analyst - ServiceNow employer: Department for Environment, Food & Rural Affairs (DEFRA)
Defra is an exceptional employer, offering a dynamic work environment in the heart of London where you can contribute to vital projects that protect our natural environment and support the UK’s food and farming industries. With a strong commitment to employee development, you will have access to training opportunities to enhance your ServiceNow expertise, while being part of a collaborative team that values innovation and efficiency. Our inclusive culture, backed by our status as a Disability Confident employer, ensures that all employees feel valued and empowered to make a meaningful impact.
Contact Details:
Department for Environment, Food & Rural Affairs (DEFRA) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst - ServiceNow
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Defra on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by practising common Business Analyst scenarios. We should be ready to discuss how we’ve tackled challenges in the past, especially with ServiceNow. Real-life examples will make us stand out!
✨Tip Number 3
Show off our skills! If we have any relevant projects or case studies, let’s create a portfolio to showcase our analytical prowess. Visuals can help us explain our thought process and solutions effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re genuinely interested in joining the team at Defra.
We think you need these skills to ace Business Analyst - ServiceNow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Business Analyst role. Highlight your experience with ServiceNow and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role at Defra and how you can contribute to our goals. Keep it concise but impactful – we love a good story!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use examples from your past experiences to show how you've successfully gathered requirements or improved processes. We’re keen to see your analytical prowess in action!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Department for Environment, Food & Rural Affairs (DEFRA)
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge before the interview. Familiarise yourself with its capabilities and how it can be used to improve business processes. This will show that you're not just interested in the role, but that you're ready to hit the ground running.
✨Understand the Business Needs
Take some time to research Defra and its mission. Understand the challenges they face and think about how your skills as a Business Analyst can help address those issues. Being able to discuss specific examples of how you've solved similar problems in the past will really impress them.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle certain situations or challenges related to ServiceNow. Prepare some examples from your past experience where you've successfully gathered requirements or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Off Your People Skills
As a Business Analyst, you'll need to work closely with various stakeholders. Be ready to demonstrate your communication skills and how you build relationships. Think of examples where you've effectively collaborated with others to achieve a common goal, and be prepared to share those stories.
