At a Glance
- Tasks: Manage and optimise the ServiceNow platform to support environmental and agricultural initiatives.
- Company: Join Defra, the UK government department dedicated to protecting our natural environment.
- Benefits: Competitive salary, job security, and the chance to make a real difference.
- Other info: Collaborative work environment with opportunities for personal and professional growth.
- Why this job: Be part of a team driving innovation for a greener future.
- Qualifications: Experience in ServiceNow administration and a passion for technology.
The predicted salary is between 40000 - 50000 £ per year.
Defra is the UK government department responsible for safeguarding our natural environment, supporting our world‑leading food and farming industry, and sustaining a thriving rural economy. Our broad remit means we play a major role in people’s day‑to‑day life, from the food we eat, and the air we breathe, to the water we drink. Digital, Data, Technology and Security (DDTS) is the trusted team for digital across the entire Defra Group. We have around 1000 colleagues across DDTS and our ambition is to make it easier and faster than ever for people to interact with Defra. If you are ready to drive innovation and push boundaries, we want to hear from you. Join us and together we will create a great place for living, and a green and healthy future for all.
In this role you will play a crucial part in looking after our ServiceNow platform, helping Defra with its objectives to protect the environment, support our world‑leading food and farming industry and sustain a thriving rural economy. You will be responsible for the administration, development, configuration and maintenance of the ServiceNow platform, ensuring its optimal performance and alignment with business needs. You will use your expertise to integrate ServiceNow with other enterprise systems to streamline workflows and data sharing, as well as providing ongoing support and training to ensure effective use of the ServiceNow platform across the organisation. So if you are looking for a role where you can work alongside supportive and collaborative teams to make a positive impact with your expertise, then we would like to hear from you. This opportunity would be suitable for candidates currently working in ServiceNow administrator/Developer roles. Please note this post requires Security Check (SC) clearance. To gain (SC) clearance all applicants are required to have been a UK resident for a minimum of 5 years. If this requirement is not met, the individual will not be able to progress their application further.
Responsibilities
- Manage and maintain the ServiceNow platform, including user administration, system configuration, and upgrades.
- Provide software coding and development to tailor and configure ServiceNow applications and modules, including workflows, UI policies, business rules, and client scripts.
- Integrate ServiceNow with other enterprise systems using REST/SOAP APIs, MID Server, and other integration tools.
- Successfully plan, execute, monitor, control, and close all technical tasks related to the configuration and implementation of changes to the platform.
- Monitor and resolve incidents and problems related to the ServiceNow platform, ensuring minimal downtime and disruption.
- Develop and maintain items in the service catalogue, ensuring accurate and efficient request fulfilment processes.
- Implement and maintain security best practices and ensure compliance with relevant regulations and standards.
- Provide support and training to end‑users and stakeholders, ensuring effective use of the ServiceNow platform.
- Maintain comprehensive documentation of configurations, customisations, and processes.
Skills and Experience
- One or more of the following: ServiceNow Certified System Administrator, Certified Implementation Specialist.
- ITIL Foundation or relevant experience.
- Considerable direct experience with ServiceNow administration, development and configuration.
- In‑depth knowledge of the ServiceNow platform, including modules IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), Workplace Service Delivery (WSD), HR Service Delivery (HRSD) and associated systems integrations.
- In‑depth knowledge of ITIL principles and practices, particularly in incident, problem, change management and the SDLC (Software Development Lifecycle).
- Excellent problem‑solving skills, strong communication abilities, and the ability to work collaboratively in a team environment.
Service Tooling Manager employer: Department for Environment, Food and Rural Affairs
Defra is an exceptional employer, offering a unique opportunity to contribute to the safeguarding of our natural environment and supporting vital industries. With a strong focus on innovation and collaboration, employees benefit from a supportive work culture that encourages professional growth and development. Working in locations such as Bristol, London, and Newcastle-upon-Tyne, you will be part of a dedicated team committed to making a positive impact on society while enjoying a fulfilling career in the public sector.
Contact Details:
Department for Environment, Food and Rural Affairs Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Tooling Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Department for Environment, Food and Rural Affairs values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Department for Environment, Food and Rural Affairs might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Department for Environment, Food and Rural Affairs!
✨Direct Apply to Department for Environment, Food and Rural Affairs
Let's not forget to apply directly through the Department for Environment, Food and Rural Affairs website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Tooling Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Department for Environment, Food and Rural Affairs.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Department for Environment, Food and Rural Affairs. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Department for Environment, Food and Rural Affairs
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
