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For Companies At a Glance
- Tasks: Lead IT change management processes and ensure smooth deployment with minimal risk.
- Company: Join a forward-thinking department focused on economic growth and innovation.
- Benefits: Competitive salary, inclusive workplace, and opportunities for professional development.
- Why this job: Make a real impact by managing crucial IT changes in a dynamic environment.
- Qualifications: Expertise in IT change management and strong communication skills required.
- Other info: Be part of an award-winning team dedicated to supporting businesses and communities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
The work of Service Management within our department is expanding and we are increasing the number of changes that are raised in order to meet user needs. We require two Senior IT Change Managers who can take responsibility for overseeing and co-ordinating changes through our current and future change and release process, ensuring that the relevant approvals from within DBT are gathered in an efficient and timely manner and enabling IT changes to be delivered with minimal risk. This will be someone who has the authority and ability to unblock issues where they arise and manage complex release and deployment pipelines. You will also bring some of the Service Management Improvement resources to life. For example, designing and applying ITIL-aligned change control processes to ensure changes are designed, built, tested, and deployed with effective stakeholder engagement and minimal risk of failure. In addition you will oversee our internal change meetings ensuring that there is a robust mechanism for escalating changes appropriately. Alongside this, you will manage the people aspect of changes, communicating effectively and using relevant techniques to land your work.
Responsibilities
- Apply expert knowledge and understanding of IT change and release management to create, implement and own an effective and efficient IT change and release management process, aligning to ITILv4.
- Take ownership of the processes and procedures involved in IT change and release management, ensuring that requests for change are validated and meet business needs.
- Carry out regular reviews of the end-to-end IT change management process and initiate improvements, including process automation where possible.
- Implement and embed internal Change Advisory Board meetings.
- Contribute to the planning process - prioritising IT changes and associated implementation work against the capacity and capability of the team.
- Manage the communication of IT change and release details and schedules to update key stakeholders.
- Manage resistance to change, guiding colleagues through the change and release lifecycle.
Senior IT Change Manager in Salford employer: Department for Business and Trade
Contact Detail:
Department for Business and Trade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Change Manager in Salford
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT change management space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by brushing up on your ITIL knowledge and change management processes. We recommend practising common interview questions and scenarios related to change management. Show them you can handle complex release pipelines with ease!
✨Tip Number 3
Don’t forget to showcase your people skills! As a Senior IT Change Manager, managing resistance to change is key. Be ready to share examples of how you've effectively communicated changes and engaged stakeholders in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us. Let’s get you that interview!
We think you need these skills to ace Senior IT Change Manager in Salford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in IT change management. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Expertise: Don’t hold back on demonstrating your knowledge of ITIL and change management processes. We want to see how you've applied these in previous roles, so share specific examples that showcase your skills.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets seen by the right people and helps us keep track of all applicants.
How to prepare for a job interview at Department for Business and Trade
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially around change and release management. Be ready to discuss how you've applied ITIL principles in past roles, as this will show your expertise and alignment with the company's processes.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios where you've managed complex changes or resolved issues. Think of examples that highlight your problem-solving skills and ability to communicate effectively with stakeholders during the change process.
✨Showcase Your Leadership Skills
As a Senior IT Change Manager, you'll need to demonstrate your ability to lead teams and manage resistance to change. Prepare to share experiences where you've successfully guided colleagues through transitions, focusing on your communication techniques and stakeholder engagement.
✨Understand the Business Context
Familiarise yourself with the Department for Business and Trade's mission and how IT changes can support their goals. Being able to connect your role to the broader objectives of the organisation will show that you're not just focused on the technical aspects but also on delivering value to the business.
