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For Companies At a Glance
- Tasks: Oversee and coordinate IT changes, ensuring efficient approvals and minimal risk.
- Company: Join a leading department focused on growing the economy and supporting businesses.
- Benefits: Competitive salary, inclusive workplace, and opportunities for professional growth.
- Why this job: Make a real impact by managing complex IT changes in a dynamic environment.
- Qualifications: Expertise in IT change management and strong communication skills required.
- Other info: Be part of an award-winning team dedicated to innovation and improvement.
The predicted salary is between 36000 - 60000 £ per year.
Overview
The work of Service Management within our department is expanding and we are increasing the number of changes that are raised in order to meet user needs. We require two Senior IT Change Managers who can take responsibility for overseeing and co-ordinating changes through our current and future change and release process, ensuring that the relevant approvals from within DBT are gathered in an efficient and timely manner and enabling IT changes to be delivered with minimal risk. This will be someone who has the authority and ability to unblock issues where they arise and manage complex release and deployment pipelines. You will also bring some of the Service Management Improvement resources to life. For example, designing and applying ITIL-aligned change control processes to ensure changes are designed, built, tested, and deployed with effective stakeholder engagement and minimal risk of failure. In addition you will oversee our internal change meetings ensuring that there is a robust mechanism for escalating changes appropriately. Alongside this, you will manage the people aspect of changes, communicating effectively and using relevant techniques to land your work.
Responsibilities
- Apply expert knowledge and understanding of IT change and release management to create, implement and own an effective and efficient IT change and release management process, aligning to ITILv4.
- Take ownership of the processes and procedures involved in IT change and release management, ensuring that requests for change are validated and meet business needs.
- Carry out regular reviews of the end-to-end IT change management process and initiate improvements, including process automation where possible.
- Implement and embed internal Change Advisory Board meetings.
- Contribute to the planning process - prioritising IT changes and associated implementation work against the capacity and capability of the team.
- Manage the communication of IT change and release details and schedules to update key stakeholders.
- Manage resistance to change, guiding colleagues through the change and release lifecycle.
Senior IT Change Manager in City of Westminster employer: Department for Business and Trade
Contact Detail:
Department for Business and Trade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Change Manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT change management space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by brushing up on your ITIL knowledge and change management processes. We recommend practising common interview questions related to change management scenarios. Show them you can handle complex release pipelines with ease!
✨Tip Number 3
Don’t forget to showcase your communication skills! As a Senior IT Change Manager, you’ll need to manage resistance to change effectively. Be ready to discuss how you’ve successfully guided teams through transitions in the past.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission of growing the economy.
We think you need these skills to ace Senior IT Change Manager in City of Westminster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in IT change management. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Expertise: Don’t hold back on demonstrating your knowledge of ITIL and change management processes. We want to see how you've applied these in previous roles, so share specific examples that showcase your skills.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your achievements and how they relate to the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Department for Business and Trade
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially around change and release management. Be ready to discuss how you've applied ITIL principles in past roles, and think of specific examples where you've successfully managed changes with minimal risk.
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've unblocked issues during complex deployments. Highlight your ability to think on your feet and how you’ve navigated challenges in the change process, as this will demonstrate your authority and capability in managing change.
✨Engage Stakeholders Effectively
Think about how you’ve communicated changes to stakeholders in the past. Be ready to discuss your strategies for ensuring effective engagement and how you’ve managed resistance to change, as this is crucial for the role.
✨Bring Data to the Table
Be prepared to talk about how you've used data to review and improve change management processes. Discuss any automation initiatives you've led or contributed to, as this aligns with the responsibilities of the position and shows your proactive approach.
