Senior IT Change Manager in Birmingham

Overview

The work of Service Management within our department is expanding and we are increasing the number of changes that are raised in order to meet user needs. We require two Senior IT Change Managers who can take responsibility for overseeing and co-ordinating changes through our current and future change and release process, ensuring that the relevant approvals from within DBT are gathered in an efficient and timely manner and enabling IT changes to be delivered with minimal risk. This will be someone who has the authority and ability to unblock issues where they arise and manage complex release and deployment pipelines. You will also bring some of the Service Management Improvement resources to life. For example, designing and applying ITIL-aligned change control processes to ensure changes are designed, built, tested, and deployed with effective stakeholder engagement and minimal risk of failure. In addition you will oversee our internal change meetings ensuring that there is a robust mechanism for escalating changes appropriately. Alongside this, you will manage the people aspect of changes, communicating effectively and using relevant techniques to land your work.

Responsibilities

• Apply expert knowledge and understanding of IT change and release management to create, implement and own an effective and efficient IT change and release management process, aligning to ITILv4.
• Take ownership of the processes and procedures involved in IT change and release management, ensuring that requests for change are validated and meet business needs.
• Carry out regular reviews of the end-to-end IT change management process and initiate improvements, including process automation where possible.
• Implement and embed internal Change Advisory Board meetings.
• Contribute to the planning process - prioritising IT changes and associated implementation work against the capacity and capability of the team.
• Manage the communication of IT change and release details and schedules to update key stakeholders.
• Manage resistance to change, guiding colleagues through the change and release lifecycle.

Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

The Department for Business and Trade (DBT) has a clear mission - to grow the economy. Our role is to help businesses invest, grow and export to create jobs and opportunities right across the country. We do this in three ways. Firstly, we help to build a strong, competitive business environment, where consumers are protected and companies rewarded for treating their employees properly. Secondly, we open international markets and ensure resilient supply chains. This can be through Free Trade Agreements, trade facilitation and multilateral agreements. Finally, we work in partnership with businesses every day, providing advance, finance and deal-making support to those looking to start up, invest, export and grow.

The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support us in this mission. The team have been nominated four times in a row for 'Best Public Sector Employer' at the Women in Tech awards and won the award in 2025!