At a Glance
- Tasks: Be the friendly face of our community, supporting members and managing reception.
- Company: Join Department, a leader in flexible workspaces across Manchester, Leeds, and London.
- Benefits: Enjoy a vibrant work environment with wellness facilities and a focus on work-life balance.
- Other info: Work in eco-friendly spaces powered by 100% green energy.
- Why this job: Make a real impact in a diverse team while enhancing member experiences in a creative space.
- Qualifications: Customer service skills and a passion for community engagement are essential.
The predicted salary is between 28800 - 43200 € per year.
Our Story
Department operates better workspaces where people and businesses succeed together. Our workspaces span coworking desks, private offices, and creative studios across Manchester, Leeds, and London. Each location is powered by 100% green energy and houses coffee shops, bars, wellness facilities, meeting rooms, and breakout spaces, so members have all they need under one roof.
What makes Department unique is our expansive neighbourhood locations in Spinningfields, St John’s, and Leeds Dock. These prime locations give members and the community access to a network of services, amenities, and partnerships designed to support growing businesses and their teams.
The journey began in 2014 when Department’s founding company, Allied London, created a coworking concept in Manchester named Hello Work. Allied London is a leading placemaking and property design group, recognizing the shift towards flexible working environments. Building on the success of Hello Work, the brand evolved into the leading operating brand, Department.
Departmentuk.com
Our Workspace Brands
Department: An owned workspace concept that combines work, wellness, and social amenities to support a work-life balance. Department operates three sites in Manchester – Department XYZ, Department Globe Building, and Department Bonded Warehouse. We have one location in Leeds Dock.
ABC Buildings: Department manages ABC, a 1960s-inspired workspace in Manchester designed for creative, media, and broadcasting businesses, including ITV, BBC, and The Farm.
Department’s ‘All Belong’ Policy
Department is an equal opportunities employer. We believe that when we have the freedom to grow as individuals, we grow together as a community. Our commitment to delivering experiences, redefining workspaces, and celebrating creativity stems from the individuality and ambition of our team. We foster an environment where all identities and cultures can do their best work.
We are continuously evolving to create a workplace that is as diverse and inclusive as the communities we serve. This helps us build stronger connections and be proud of where we work. And where we All Belong.
WHAT ARE WE LOOKING FOR?
Community Associate
The Community Associate will be a key member of the community team within Department. They will support members throughout their journey within the building, with a strong understanding of customer service, building operations, and event management.
Key Areas of Responsibility
- Take ownership of guest and member experience within front of house and manage reception.
- Support the community with office needs such as fob access control, systems, office setup, and onboarding.
- Be the point of contact for building inquiries and escalate issues as needed.
- Support with office setup and layout changes throughout the building.
- Respond to external booking inquiries and support meeting room revenue streams.
- Maintain standards and pride in the building and workspaces. Suggest improvements and ensure cleanliness and maintenance standards are met.
- Submit monthly building statistics and suggestions to the General Manager.
- Identify improvements to building operations to enhance guest experience.
- Foster an inclusive environment that aligns with the DEPARTMENT brand pillars and values.
- Support the General Manager in delivering a positive member/guest experience.
Community Associate in Manchester employer: Department | Coworking & Private Offices
Department is an exceptional employer that prioritises the well-being and growth of its employees, offering a vibrant work culture in prime locations across Manchester and Leeds. With a commitment to sustainability and inclusivity, employees enjoy access to top-notch amenities, professional development opportunities, and a supportive community that fosters creativity and collaboration. Join us to be part of a dynamic team where your contributions are valued and your career can flourish.
Contact Detail:
Department | Coworking & Private Offices Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Community Associate in Manchester
✨Tip Number 1
Familiarise yourself with Department's unique offerings and values. Understanding their commitment to community, inclusivity, and sustainability will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Department. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for your role as a Community Associate.
✨Tip Number 3
Showcase your customer service skills in any interactions you have with the company. Whether it's through social media or during networking events, demonstrating your passion for enhancing member experiences can set you apart.
✨Tip Number 4
Research the specific locations where Department operates. Being knowledgeable about the Manchester, Leeds, and London areas, as well as their unique features, can help you discuss how you would enhance the community experience in those spaces.
We think you need these skills to ace Community Associate in Manchester
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Community Associate position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Personalised Cover Letter:Write a cover letter that reflects your passion for community engagement and customer service. Mention specific examples from your past experiences that demonstrate your ability to enhance guest experiences and support team operations.
Highlight Relevant Skills:In your CV, emphasise skills such as event management, customer service, and problem-solving. Use bullet points to clearly outline your achievements in previous roles that relate to the responsibilities of the Community Associate.
Proofread Your Application:Before submitting, thoroughly proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Department | Coworking & Private Offices
✨Show Your Customer Service Skills
As a Community Associate, you'll be the face of the company. Make sure to highlight your previous customer service experience and how you've successfully handled inquiries or resolved issues in the past.
✨Demonstrate Your Understanding of Community Engagement
Discuss any experience you have in fostering community relationships or managing events. This role is about creating a welcoming environment, so share examples of how you've engaged with others in a professional setting.
✨Be Prepared to Discuss Building Operations
Familiarise yourself with basic building operations and maintenance standards. Be ready to discuss how you would ensure cleanliness and suggest improvements to enhance guest experiences.
✨Emphasise Inclusivity and Diversity
Department values inclusivity and diversity. Be prepared to talk about how you can contribute to a positive and inclusive environment, aligning with the company's 'All Belong' policy.
