At a Glance
- Tasks: Lead customer success strategy and build a high-performing team across Europe.
- Company: Fast-growing renewable energy group with an AI-powered solar platform.
- Benefits: Competitive salary, remote work, and opportunities for international travel.
- Other info: Join a dynamic team and shape the future of energy across Europe.
- Why this job: Make a real impact in the renewable energy sector while driving customer success.
- Qualifications: 10+ years in customer success or operations, strong solar industry background.
The predicted salary is between 72000 - 108000 £ per year.
About Departer - The Know-Who People
Departer is a leading German Executive Search firm with over 20 years of experience in global leadership recruitment. With offices in Germany, the Middle East, China and Australia, we connect forward-thinking companies with outstanding leadership talent to drive growth in global markets.
About Our Client
Our client is a fast-growing international renewable energy group operating an AI-powered solar infrastructure platform. Through its integrated platform and service ecosystem, the company enables solar installers and storage professionals to manage design, procurement, financing, and operations in a highly efficient, data-driven way - allowing partners to deliver smarter, faster, and more profitable energy projects.
As part of its continued international expansion, the company is strengthening its leadership presence in Europe and is seeking a Head of Customer Success UK & Europe (m/f/d) to own customer outcomes, adoption, and long‑term value creation across the region. This is a senior leadership role for a highly motivated professional who combines commercial leadership, strong sales drive, and digital affinity with deep industry insight. The role is ideal for someone who enjoys building businesses from the ground up and wants to play a key role in scaling an innovative, AI‑driven platform. You will work in close collaboration with the global executive team and contribute directly to strategic decisions at an international level.
Your duties and responsibilities will include:
- Customer Success Strategy & Leadership
- Define and own the Customer Success strategy for the UK and Europe, aligned with regional growth and revenue objectives
- Build, lead, and scale a high‑performing, remote Customer Success organisation across multiple European markets
- Establish clear engagement models, success frameworks, and escalation paths across regions
- Installer Network & Partner Management
- Act as a senior point of contact for key installer partners, EPCs, and strategic accounts
- Drive structured onboarding, adoption, and lifecycle engagement across installer networks
- Ensure a consistent customer experience while allowing for country‑specific requirements
- Adoption, Retention & Expansion
- Own core CS metrics including adoption, retention, churn, NPS, and expansion influence
- Identify upsell, cross‑sell, and value‑added service opportunities in close collaboration with Sales and Partnerships
- Translate customer feedback into actionable insights for Product and Growth teams
- Cross-Functional Collaboration
- Partner closely with Product to influence roadmap priorities based on customer needs and field insights
- Support renewals, expansions, and market launches together with Sales and Growth teams
- Align Customer Success operations with regional go‑to‑market strategies
- Regional & Operational Excellence
- Manage Customer Success operations across multiple European jurisdictions
- Ensure teams are equipped to handle local regulatory, commercial, and installer‑specific requirements
- Maintain high operational standards, reporting, and forecasting across the region
- Field Presence & Representation
- Maintain a strong field presence through regular travel across the UK and Europe
- Represent the company at installer events, partner meetings, and industry forums
- Build trusted relationships with customers and ecosystem stakeholders on the ground
To be successful in this role you should have the following skills and experiences:
- Bachelor's degree in Business, Engineering, Energy, or a related field
- 10+ years of experience in Customer Success, Account Management, or Operations roles
- Strong background in the solar / PV industry (installer, EPC, distributor, or solar SaaS ecosystem)
- Proven experience managing installer or partner networks
- Demonstrated success leading remote, multi-country teams across Europe
- High comfort with regular travel across multiple European markets
Head of Customer Success UK & Europe (m/f/D) - AI-Powered Solar & Energy Platform in London employer: Departer
As a leading player in the high-end cabin interiors sector, our client offers an exceptional work environment that prioritises craftsmanship and quality. With a home-based role in Farnborough, employees benefit from flexible working arrangements, a strong emphasis on personal and professional development, and the unique opportunity to shape a new regional presence in a vibrant aviation community. Join a passionate team where your ideas are valued, and you can make a significant impact in a niche market.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Success UK & Europe (m/f/D) - AI-Powered Solar & Energy Platform in London
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks at events, webinars, or even on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Show your passion for the renewable energy sector! When you get the chance to chat with potential employers, let your enthusiasm shine through. They want to see that you’re genuinely excited about making an impact in the industry.
✨Tip Number 3
Prepare for interviews by researching the company’s recent projects and challenges. This way, you can tailor your answers to show how your experience aligns with their goals, especially in customer success and partnership management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Head of Customer Success UK & Europe (m/f/D) - AI-Powered Solar & Energy Platform in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Head of Customer Success. Highlight your experience in customer success, account management, and the solar industry. We want to see how your background aligns with our mission and values!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about renewable energy and how you can contribute to our AI-powered platform. Be genuine and let your personality come through.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to drive customer success and lead teams. Numbers speak volumes, so include metrics where possible to show your impact!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. This way, we can ensure your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Departer
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like NPS, churn, and adoption rates. Be ready to discuss how you've influenced these metrics in your previous roles, especially in the solar or renewable energy sectors.
✨Showcase Your Leadership Experience
Prepare examples that highlight your experience in building and leading high-performing teams. Think about specific challenges you faced while managing remote teams across different countries and how you overcame them.
✨Understand the AI-Powered Platform
Familiarise yourself with the company's AI-powered solar infrastructure platform. Be prepared to discuss how you can leverage technology to enhance customer success and drive value for partners and installers.
✨Demonstrate Cross-Functional Collaboration Skills
Think of instances where you've successfully collaborated with product, sales, and growth teams. Highlight how you translated customer feedback into actionable insights and how this led to improved outcomes.
