At a Glance
- Tasks: Lead and scale customer success for an AI-powered solar platform across the UK and Europe.
- Company: Fast-growing international renewable energy group with innovative technology.
- Benefits: Competitive salary, remote work, and opportunities for international travel.
- Other info: Dynamic leadership role with significant influence on strategic decisions and growth.
- Why this job: Play a key role in scaling a cutting-edge platform and drive impactful customer relationships.
- Qualifications: 10+ years in Customer Success or Account Management, ideally in the solar industry.
The predicted salary is between 80000 - 100000 £ per year.
ABOUT DEPARTER - THE KNOW-WHO PEOPLE
Departer is a leading German Executive Search firm with over 20 years of experience in global leadership recruitment. We specialize in placing executives in medium-sized enterprises and private equity portfolio firms across DACH, MEAI, ASIA, and ANZ regions. Our client is a fast-growing international renewable energy group operating an AI-powered solar infrastructure platform.
As part of its continued international expansion, the company is strengthening its leadership presence in Europe and is seeking a Country Manager UK (m/f/d) to own customer outcomes, adoption, and long-term value creation across the region. You will work in close collaboration with the global executive team and contribute directly to strategic decisions at an international level. This is a senior leadership role for a highly motivated professional who combines commercial leadership, strong sales drive, and digital affinity with deep industry insight.
Your duties and responsibilities will include:
- Define and execute a comprehensive Customer Success strategy for the UK and Europe, fully aligned with regional growth, revenue, and expansion objectives.
- Build, lead, and scale a high-performing, remote Customer Success organisation operating across multiple European markets, establishing clear engagement models, success frameworks, and escalation pathways.
- Serve as a senior point of contact for key installer partners, EPCs, and strategic accounts, fostering long-term and trust-based relationships.
- Drive structured onboarding, product adoption, and lifecycle engagement across installer networks to maximize customer value and retention while ensuring a consistent customer experience across countries.
- Own and actively manage core Customer Success KPIs including adoption, retention, churn, NPS, and expansion influence.
- Identify upsell, cross-sell, and value-added service opportunities in close collaboration with Sales and Partnerships teams.
- Translate customer feedback and field insights into strategic recommendations for Product and Growth teams, directly influencing roadmap priorities.
- Align Customer Success operations with regional go-to-market strategies and support renewals, expansions, and new market launches.
- Oversee Customer Success activities across multiple European jurisdictions, ensuring compliance, reporting accuracy, and reliable forecasting.
- Maintain a strong field presence through regular travel across the UK and Europe, representing the company at installer events, partner meetings, and industry forums.
To be successful in this role you should have the following skills and experiences:
- A Bachelor’s degree in Business, Engineering, Energy, or a related discipline.
- More than 10 years of experience in Customer Success, Account Management, or Operations roles within growth-oriented and international environments.
- A strong background in the solar / PV industry, ideally within installer, EPC, distribution, or solar SaaS ecosystems.
- Proven experience managing and scaling installer or partner networks across multiple markets.
- Demonstrated success leading remote, multi-country teams within Europe.
- A strategic, KPI-driven leadership style combined with strong operational execution capabilities.
- Excellent stakeholder management and communication skills, enabling effective engagement at senior partner level.
- High comfort with frequent travel across multiple European markets.
Country Manager UK (m/f/d) AI-Powered Solar & Energy Platform in London employer: Departer
As a leading player in the high-end cabin interiors sector, our client offers an exceptional work environment that prioritises craftsmanship and quality. With a home-based role in Farnborough, employees benefit from flexible working arrangements, a strong emphasis on personal and professional development, and the unique opportunity to shape a new regional presence in a vibrant aviation community. Join a passionate team where your ideas are valued, and you can make a significant impact in a niche market.
StudySmarter Expert Advice🤫
We think this is how you could land Country Manager UK (m/f/d) AI-Powered Solar & Energy Platform in London
✨Get Involved with Industry Events
The energy and utilities sector is always buzzing with events, trade shows, and networking opportunities. We should hit up conferences and exhibitions like Energy UK or Utility Week Live—these are prime spots to mingle with industry professionals and even snag some insider info on job openings!
✨Join Energy-focused Online Communities
Let's tap into online platforms and forums like LinkedIn groups or Reddit communities specifically for energy and utilities. Not only can we showcase our knowledge, but we can also stay updated on company announcements or job leads from people already in the know.
✨Consider Industry Certifications
Pushing ahead with certifications like the NEBOSH National Certificate in Occupational Safety and Health (if you’re into safety) can give us a leg up in this competitive field. It not only builds our credibility but also shows employers that we’re serious about our career in energy and utilities.
✨Apply ThroughDeparter's Website
Don’t forget to apply directly through Departer's website for the full-time Country Manager UK (m/f/d) AI-Powered Solar & Energy Platform role. Many companies prioritise candidates who show initiative by going straight to the source. Make sure we tailor our application to highlight our passion for the energy sector!
We think you need these skills to ace Country Manager UK (m/f/d) AI-Powered Solar & Energy Platform in London
Some tips for your application 🫡
Show Off Your Energy Knowledge:When crafting your CV and cover letter, make sure you highlight any knowledge or experience related to the energy-utilities sector. Whether it’s coursework, internships, or projects that showcase your understanding of energy management, sustainability, or regulatory frameworks, we want to see that passion and expertise shine through.
Quantify Your Achievements:In our field, numbers speak volumes! Don’t just tell us about your previous roles; quantify your achievements where possible. For instance, mention how you improved energy efficiency by a percentage or contributed to cost savings. This makes your application more compelling and shows us just how impactful you can be.
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Departer. Tailor it to reflect how your values align with our mission in the energy sector. Share why you're excited about this specific role and how you envision contributing to our goals.
Demonstrate Your Team Spirit:Collaboration is key in the energy-utilities industry. In your application, emphasise any team projects or experiences where you worked effectively with others, especially on sustainability initiatives or technical projects. We're looking for someone who can mesh well with our team!
How to prepare for a job interview at Departer
✨Show Your Passion for Renewable Energy
In the energy-utilities sector, it’s vital to demonstrate your enthusiasm for sustainable practices and innovations. Share experiences where you've worked on or studied renewable energy projects, whether that’s through coursework, past internships, or personal initiatives. Let us see how your passion aligns with the ethos of Departer.
✨Brush Up on Industry Regulations
Being familiar with industry standards and regulations is crucial in energy-utilities interviews. Make sure to know the basics of relevant policies and frameworks, like the Energy Act or environmental legislation. This will not only show you’ve done your homework but will also prepare you for potential technical questions about compliance during your interview.
✨Highlight Teamwork and Project Management Skills
Most roles in the energy sector involve collaboration with diverse teams. Be ready to discuss examples where you’ve successfully worked in teams or led projects, especially those involving energy initiatives. This is particularly important for a full-time position, as employers want to see you bring a collaborative spirit to Departer.
✨Prepare for Technical Assessments
Expect some technical questions or even practical assessments during your interview, especially about energy efficiency methodologies or basic engineering principles relevant to the role. It’s a good idea to brush up on key concepts and be prepared to explain them clearly, as this will demonstrate your technical proficiency and readiness to jump into your new role.
