At a Glance
- Tasks: Lead and scale customer success for an AI-powered solar platform across the UK and Europe.
- Company: Fast-growing international renewable energy group with innovative technology.
- Benefits: Competitive salary, remote work, and opportunities for international travel.
- Other info: Dynamic leadership role with significant influence on strategic decisions and growth.
- Why this job: Play a key role in scaling a cutting-edge platform and drive impactful customer relationships.
- Qualifications: 10+ years in Customer Success or Account Management, ideally in the solar industry.
The predicted salary is between 80000 - 100000 € per year.
ABOUT DEPARTER - THE KNOW-WHO PEOPLE
Departer is a leading German Executive Search firm with over 20 years of experience in global leadership recruitment. We specialize in placing executives in medium-sized enterprises and private equity portfolio firms across DACH, MEAI, ASIA, and ANZ regions. Our client is a fast-growing international renewable energy group operating an AI-powered solar infrastructure platform.
As part of its continued international expansion, the company is strengthening its leadership presence in Europe and is seeking a Country Manager UK (m/f/d) to own customer outcomes, adoption, and long-term value creation across the region. You will work in close collaboration with the global executive team and contribute directly to strategic decisions at an international level. This is a senior leadership role for a highly motivated professional who combines commercial leadership, strong sales drive, and digital affinity with deep industry insight.
Your duties and responsibilities will include:
- Define and execute a comprehensive Customer Success strategy for the UK and Europe, fully aligned with regional growth, revenue, and expansion objectives.
- Build, lead, and scale a high-performing, remote Customer Success organisation operating across multiple European markets, establishing clear engagement models, success frameworks, and escalation pathways.
- Serve as a senior point of contact for key installer partners, EPCs, and strategic accounts, fostering long-term and trust-based relationships.
- Drive structured onboarding, product adoption, and lifecycle engagement across installer networks to maximize customer value and retention while ensuring a consistent customer experience across countries.
- Own and actively manage core Customer Success KPIs including adoption, retention, churn, NPS, and expansion influence.
- Identify upsell, cross-sell, and value-added service opportunities in close collaboration with Sales and Partnerships teams.
- Translate customer feedback and field insights into strategic recommendations for Product and Growth teams, directly influencing roadmap priorities.
- Align Customer Success operations with regional go-to-market strategies and support renewals, expansions, and new market launches.
- Oversee Customer Success activities across multiple European jurisdictions, ensuring compliance, reporting accuracy, and reliable forecasting.
- Maintain a strong field presence through regular travel across the UK and Europe, representing the company at installer events, partner meetings, and industry forums.
To be successful in this role you should have the following skills and experiences:
- A Bachelor’s degree in Business, Engineering, Energy, or a related discipline.
- More than 10 years of experience in Customer Success, Account Management, or Operations roles within growth-oriented and international environments.
- A strong background in the solar / PV industry, ideally within installer, EPC, distribution, or solar SaaS ecosystems.
- Proven experience managing and scaling installer or partner networks across multiple markets.
- Demonstrated success leading remote, multi-country teams within Europe.
- A strategic, KPI-driven leadership style combined with strong operational execution capabilities.
- Excellent stakeholder management and communication skills, enabling effective engagement at senior partner level.
- High comfort with frequent travel across multiple European markets.
Country Manager UK (m/f/d) AI-Powered Solar & Energy Platform in London employer: Departer
As a Country Manager UK at this innovative AI-powered solar and energy platform, you will join a dynamic and rapidly growing international team dedicated to transforming the renewable energy landscape. The company fosters a collaborative work culture that values employee growth and offers unique opportunities for professional development, including direct involvement in strategic decision-making at an international level. With a strong focus on customer success and a commitment to sustainability, this role not only promises a rewarding career but also the chance to make a meaningful impact in the energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Country Manager UK (m/f/d) AI-Powered Solar & Energy Platform in London
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their products, values, and recent news. We want to show them that you’re not just another candidate, but someone who genuinely cares about their mission in the renewable energy space.
✨Tip Number 3
Practice your pitch! You need to be able to clearly articulate your experience and how it aligns with the role of Country Manager UK. We suggest rehearsing with a friend or in front of a mirror until you feel confident.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to make it personal.
We think you need these skills to ace Country Manager UK (m/f/d) AI-Powered Solar & Energy Platform in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Country Manager role. Highlight your experience in Customer Success and the solar industry, showcasing how your skills align with the job description. We want to see how you can drive value in this position!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about renewable energy and how your background makes you the perfect fit for our AI-powered platform. Keep it engaging and relevant to the role.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to lead teams and drive customer success. Numbers speak volumes, so include metrics where possible to show your impact in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Departer
✨Know Your Stuff
Make sure you understand the renewable energy sector, especially solar and AI technologies. Brush up on the latest trends and challenges in the industry, as well as the specific role of the company in this space. This will show your genuine interest and help you engage in meaningful conversations during the interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading remote teams and managing customer success strategies. Think about specific situations where you've driven results or improved processes, and be ready to discuss how these experiences can translate to the Country Manager role.
✨Understand Customer Success Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to customer success, such as NPS, retention rates, and upsell opportunities. Be prepared to discuss how you've used these metrics in past roles to drive growth and improve customer satisfaction.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your understanding of the company's goals and challenges. Inquire about their current customer success strategies, how they measure success, and what their vision is for the UK market. This shows you're not just interested in the role, but also in contributing to the company's future.
