At a Glance
- Tasks: Lead customer success strategy and build a high-performing team across Europe.
- Company: Fast-growing international renewable energy group with an AI-powered platform.
- Benefits: Competitive salary, remote work, and opportunities for professional growth.
- Other info: Dynamic role with travel across Europe and collaboration with global executives.
- Why this job: Play a key role in scaling innovative energy solutions and drive real impact.
- Qualifications: 10+ years in customer success with a strong background in the solar industry.
The predicted salary is between 43200 - 72000 £ per year.
About Departer - The Know-Who People
Departer is a leading German Executive Search firm with over 20 years of experience in global leadership recruitment. With offices in Germany, the Middle East, China and Australia, we connect forward-thinking companies with outstanding leadership talent to drive growth in global markets.
About Our Client
Our client is a fast-growing international renewable energy group operating an AI-powered solar infrastructure platform. Through its integrated platform and service ecosystem, the company enables solar installers and storage professionals to manage design, procurement, financing, and operations in a highly efficient, data-driven way - allowing partners to deliver smarter, faster, and more profitable energy projects.
As part of its continued international expansion, the company is strengthening its leadership presence in Europe and is seeking a Head of Customer Success UK & Europe (m/f/d) to own customer outcomes, adoption, and long‑term value creation across the region. This is a senior leadership role for a highly motivated professional who combines commercial leadership, strong sales drive, and digital affinity with deep industry insight. The role is ideal for someone who enjoys building businesses from the ground up and wants to play a key role in scaling an innovative, AI‑driven platform. You will work in close collaboration with the global executive team and contribute directly to strategic decisions at an international level.
Your duties and responsibilities will include:
- Customer Success Strategy & Leadership
- Define and own the Customer Success strategy for the UK and Europe, aligned with regional growth and revenue objectives
- Build, lead, and scale a high‑performing, remote Customer Success organisation across multiple European markets
- Establish clear engagement models, success frameworks, and escalation paths across regions
- Installer Network & Partner Management
- Act as a senior point of contact for key installer partners, EPCs, and strategic accounts
- Drive structured onboarding, adoption, and lifecycle engagement across installer networks
- Ensure a consistent customer experience while allowing for country‑specific requirements
- Adoption, Retention & Expansion
- Own core CS metrics including adoption, retention, churn, NPS, and expansion influence
- Identify upsell, cross‑sell, and value‑added service opportunities in close collaboration with Sales and Partnerships
- Translate customer feedback into actionable insights for Product and Growth teams
- Cross-Functional Collaboration
- Partner closely with Product to influence roadmap priorities based on customer needs and field insights
- Support renewals, expansions, and market launches together with Sales and Growth teams
- Align Customer Success operations with regional go‑to‑market strategies
- Regional & Operational Excellence
- Manage Customer Success operations across multiple European jurisdictions
- Ensure teams are equipped to handle local regulatory, commercial, and installer‑specific requirements
- Maintain high operational standards, reporting, and forecasting across the region
- Field Presence & Representation
- Maintain a strong field presence through regular travel across the UK and Europe
- Represent the company at installer events, partner meetings, and industry forums
- Build trusted relationships with customers and ecosystem stakeholders on the ground
To be successful in this role you should have the following skills and experiences:
- Bachelor's degree in Business, Engineering, Energy, or a related field
- 10+ years of experience in Customer Success, Account Management, or Operations roles
- Strong background in the solar / PV industry (installer, EPC, distributor, or solar SaaS ecosystem)
- Proven experience managing installer or partner networks
- Demonstrated success leading remote, multi-country teams across Europe
- High comfort with regular travel across multiple European markets
Head of Customer Success UK & Europe (m/f/D) - AI-Powered Solar & Energy Platform employer: Departer
As a leading player in the high-end cabin interiors sector, our client offers an exceptional work environment that prioritises craftsmanship and quality. With a home-based role in Farnborough, employees benefit from flexible working arrangements, a strong emphasis on personal and professional development, and the unique opportunity to shape a new regional presence in a vibrant aviation community. Join a passionate team where your ideas are valued, and you can make a significant impact in a niche market.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Success UK & Europe (m/f/D) - AI-Powered Solar & Energy Platform
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks at events, webinars, or even on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Show your passion for the renewable energy sector! When you get the chance to chat with potential employers, let them know why you’re excited about AI-powered solar solutions and how you can contribute to their mission.
✨Tip Number 3
Prepare for interviews by researching the company’s recent projects and challenges. This way, you can tailor your answers to show how your experience aligns with their goals, especially in customer success and partner management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Head of Customer Success UK & Europe (m/f/D) - AI-Powered Solar & Energy Platform
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Customer Success role. Highlight your experience in customer success and the solar industry, showing us how you can drive value for our clients.
Showcase Your Leadership Skills:We want to see your leadership style! Share examples of how you've built and led successful teams, especially in remote settings. This will help us understand how you can scale our Customer Success organisation across Europe.
Demonstrate Your Industry Insight:Since this role is all about the solar and energy sector, make sure to include any relevant insights or experiences you have. We’re looking for someone who understands the market and can translate that into actionable strategies.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity in our growing team.
How to prepare for a job interview at Departer
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like NPS, churn, and adoption rates. Be ready to discuss how you've influenced these metrics in your previous roles, especially in the solar or renewable energy sectors.
✨Showcase Your Leadership Experience
Prepare examples that highlight your experience in building and leading high-performing teams. Think about specific challenges you faced while managing remote teams across different countries and how you overcame them.
✨Understand the AI-Powered Platform
Familiarise yourself with the company's AI-powered solar infrastructure platform. Be prepared to discuss how you can leverage technology to enhance customer success and drive value for partners and installers.
✨Demonstrate Cross-Functional Collaboration Skills
Think of instances where you've successfully collaborated with product, sales, and growth teams. Highlight how you translated customer feedback into actionable insights and how this led to improved outcomes.
