At a Glance
- Tasks: Lead and scale customer success strategies for an innovative AI-powered solar platform.
- Company: Join a fast-growing international renewable energy group with a focus on AI technology.
- Benefits: Competitive salary, remote work flexibility, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities and a chance to shape the future of energy.
- Why this job: Make a real impact in the renewable energy sector while driving customer success across Europe.
- Qualifications: 10+ years in customer success or account management, ideally in the solar industry.
The predicted salary is between 80000 - 100000 £ per year.
ABOUT DEPARTER - THE KNOW-WHO PEOPLE
Departer is a leading German Executive Search firm with over 20 years of experience in global leadership recruitment. We specialize in placing executives in medium-sized enterprises and private equity portfolio firms across DACH, MEAI, ASIA, and ANZ regions. Our client is a fast-growing international renewable energy group operating an AI-powered solar infrastructure platform.
As part of its continued international expansion, the company is strengthening its leadership presence in Europe and is seeking a Country Manager UK (m/f/d) to own customer outcomes, adoption, and long-term value creation across the region. You will work in close collaboration with the global executive team and contribute directly to strategic decisions at an international level.
Your duties and responsibilities will include:
- Define and execute a comprehensive Customer Success strategy for the UK and Europe, fully aligned with regional growth, revenue, and expansion objectives.
- Build, lead, and scale a high-performing, remote Customer Success organisation operating across multiple European markets, establishing clear engagement models, success frameworks, and escalation pathways.
- Serve as a senior point of contact for key installer partners, EPCs, and strategic accounts, fostering long-term and trust-based relationships.
- Drive structured onboarding, product adoption, and lifecycle engagement across installer networks to maximize customer value and retention while ensuring a consistent customer experience across countries.
- Own and actively manage core Customer Success KPIs including adoption, retention, churn, NPS, and expansion influence.
- Identify upsell, cross-sell, and value-added service opportunities in close collaboration with Sales and Partnerships teams.
- Translate customer feedback and field insights into strategic recommendations for Product and Growth teams, directly influencing roadmap priorities.
- Align Customer Success operations with regional go-to-market strategies and support renewals, expansions, and new market launches.
- Oversee Customer Success activities across multiple European jurisdictions, ensuring compliance, reporting accuracy, and reliable forecasting.
- Maintain a strong field presence through regular travel across the UK and Europe, representing the company at installer events, partner meetings, and industry forums.
To be successful in this role you should have the following skills and experiences:
- A Bachelor’s degree in Business, Engineering, Energy, or a related discipline.
- More than 10 years of experience in Customer Success, Account Management, or Operations roles within growth-oriented and international environments.
- A strong background in the solar / PV industry, ideally within installer, EPC, distribution, or solar SaaS ecosystems.
- Proven experience managing and scaling installer or partner networks across multiple markets.
- Demonstrated success leading remote, multi-country teams within Europe.
- A strategic, KPI-driven leadership style combined with strong operational execution capabilities.
- Excellent stakeholder management and communication skills, enabling effective engagement at senior partner level.
- High comfort with frequent travel across multiple European markets.
Country Manager UK (m/f/d) AI-Powered Solar & Energy Platform employer: DEPARTER GMBH
Departer is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within the renewable energy sector. As a Country Manager UK, you will have the opportunity to lead a high-performing team while driving impactful customer success strategies across Europe, all within a fast-growing AI-powered solar platform. The company prioritises employee growth through strategic involvement in international decision-making and provides a supportive environment for building meaningful relationships with key industry partners.
StudySmarter Expert Advice🤫
We think this is how you could land Country Manager UK (m/f/d) AI-Powered Solar & Energy Platform
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals, attend events, and engage in conversations. The more people you know, the better your chances of landing that Country Manager role.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, highlight your experience in Customer Success and the solar industry. Make sure they see how your skills align with their needs.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies you admire, like our client, and express your interest in contributing to their growth. You never know what opportunities might arise!
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, applying directly shows your enthusiasm and commitment to joining the team.
We think you need these skills to ace Country Manager UK (m/f/d) AI-Powered Solar & Energy Platform
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Country Manager UK. Highlight your experience in Customer Success and the solar industry, showcasing how your skills align with the job description. We want to see how you can drive value in this position!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about renewable energy and how your background makes you the perfect fit for our AI-powered platform. Be genuine and let your personality come through!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to lead teams and drive customer success. Numbers speak volumes, so include metrics where possible to show your impact in previous positions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at StudySmarter!
How to prepare for a job interview at DEPARTER GMBH
✨Know Your Stuff
Make sure you understand the renewable energy sector, especially solar and AI technologies. Brush up on the latest trends and challenges in the industry, as well as the specific role of the company in this space. This will show your genuine interest and help you engage in meaningful conversations during the interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading remote teams and managing customer success strategies. Be ready to discuss how you've built relationships with key partners and driven results in previous roles. This is crucial for a senior position like Country Manager UK.
✨Understand Customer Success Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to customer success, such as adoption rates, retention, and NPS. Be prepared to discuss how you've influenced these metrics in past roles and how you plan to do so in this new position.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's growth strategy, market challenges, and team dynamics. This not only shows your enthusiasm but also helps you gauge if the company aligns with your career goals and values.
