Denzel’s isn’t just another pet brand. It’s a high-energy, dog-obsessed cult (the friendly kind) built around Denzel - a Cocker Spaniel so loved it’s borderline ridiculous.
Since launching in 2018, Denzel’s has gone from “cute startup” to “holy crap, they’re in M&S, Pets at Home, Sainsbury’s, Morrisons and Ocado” – while also building a digital pack of dog parents who love them almost as much as their dogs love snacks.
We’re helping them in hiring a Head of Operations to oversee the entire operations function of the business. If you’re the kind of person who melts when a dog looks at you like you hung the moon, Denzel’s might be your natural habitat.
About the role
The primary responsibility will be to manage and optimise the end-to-end supply chain, which includes logistics, warehousing, and production, to support ambitious growth plans.
You will play a pivotal role in driving operational change, owning the strategic direction of the channel. Reporting directly to the CEO & Co-Founder, you will be a key member of the senior leadership team, during an exciting time of growth for the brand.
They’re looking for a passionate and driven individual who can take ownership of this department and transform Denzel’s supply chain into a best-in-class operation!
What you’ll be doing
- Run the full supply chain show – from forecasting and production planning to procurement and stock management – keeping everything humming, even when seasonal madness kicks in.
- Shape the operational strategy for the business: what they do now to get sharper, and what they build for the future as they scale.
- Be the guardian of Unleashed, the inventory system – keeping stock levels tight, data clean, and write-offs low.
- Nurture the supplier relationships that keep this whole thing moving, and build new ones as they grow.
- Be the connective tissue between Ops, Finance, Sales, and Marketing – making sure everyone's aligned on production, launches, budgets, and reporting.
- Manage and mentor two direct reports.
- Spot inefficiencies, fix them, repeat. They're a scale‑up – there's always something to make better.
Who we’re looking for
- 5+ years in FMCG operations and supply chain, strength in procurement preferred
- Previous experience holding senior positions within operations
- Experience in leading and directing successful teams and operational change
- Someone who thrives in high-growth environments, happy to roll up their sleeves and tackle challenges
- Strong problem‑solving and reasoning skills, comfortable with ambiguity and change
- Confident in budgeting & forecasting
- Experience managing products with shelf‑life constraints and stock rotation requirements.
- Strong experience with Unleashed, or equivalent supply chain system
- Flexible and hard‑working; this role requires some travel around the UK for supplier visits and meetings
- Bonus points for export experience and secondary spoken languages
- And of course, must be dog person.
What’s in it for you
3 days per week in a Wanstead office (2 days WFH)
- Extra time off at Christmas
- Enhanced parental leave
- Real opportunities to learn, grow and build your career
- A dog-friendly East London office.
- Free treats for your pup (if you have one – if not, free snacks to hand out at the dog park).
