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- Tasks: Support and manage mobile devices in healthcare using Citrix XenMobile MDM.
- Company: Join Denver Health, a leading academic health care system dedicated to community service.
- Benefits: Enjoy 27 paid days off, fitness perks, tuition reimbursement, and more!
- Why this job: Be part of a mission-driven team making a real impact in healthcare technology.
- Qualifications: Bachelor's degree preferred; 1-3 years experience with MDM solutions required.
- Other info: Located near downtown Denver, with access to cultural and recreational activities.
The predicted salary is between 49000 - 73000 £ per year.
We are recruiting for a motivated Mobile Device Management Application Analyst I to join our team! We are here for life's journey. Where is your life journey taking you? Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all: Humanity in action, Triumph in hardship, Transformation in health.
Department: Information Technology
Job Summary: Under general supervision, the Application Analyst I plays a crucial role in maintaining and supporting our Citrix XenMobile MDM SaaS platform. This role collaborates with IT teams, healthcare professionals, and end-users to ensure the efficient and secure management of mobile devices used in healthcare settings.
Essential Functions:
- Citrix XenMobile MDM Support: Provide first-level support for Citrix XenMobile MDM SaaS platform, including device enrollment, configuration, policy management, and troubleshooting. (15%)
- Troubleshooting: Investigate and resolve technical issues related to mobile devices, applications, and MDM configurations, with an emphasis on minimizing disruptions in healthcare operations. (15%)
- User Support: Assist end-users and healthcare professionals in setting up and managing mobile devices, resolving technical issues, and providing guidance on best practices. (10%)
- Mobile Application Management (MAM): Support the deployment, updating, and management of healthcare-specific mobile applications, ensuring compliance with regulatory requirements. (10%)
- Inventory Management: Maintain an inventory of mobile devices, track user access, and ensure proper asset management within the Citrix XenMobile environment. (10%)
- Documentation: Maintain clear and up-to-date documentation of Citrix XenMobile configurations, policies, and troubleshooting procedures. (10%)
- End-User Training: Provide training to healthcare staff on the proper use of mobile devices and applications to enhance productivity and data security. (10%)
- Collaboration: Work closely with cross-functional teams, including IT, security, compliance, and healthcare providers, to ensure the seamless operation of mobile device management. (10%)
- Data Security: Collaborate with security and compliance teams to enforce data protection measures, implement encryption, and ensure HIPAA compliance in mobile device management. (5%)
- Continuous Improvement: Identify opportunities for improving the Citrix XenMobile MDM environment and actively participate in upgrades, patches, and enhancements. (5%)
Education: Bachelor's degree in Information Technology or related field preferred. A combination of education and experience will be considered.
Work Experience: 1-3 years previous experience with Citrix XenMobile MDM SaaS platform or other MDM solutions required.
Knowledge, Skills and Abilities:
- Knowledge and understanding of mobile device management principles and best practices, especially in healthcare settings.
- Knowledge of mobile application management (MAM) and mobile security concepts.
- Excellent problem-solving and communication skills.
- Attention to detail and a commitment to data security and compliance.
Shift: Varies (United States of America)
Work Type: Regular
Salary: $61,400.00 - $92,100.00 / yr
Benefits: Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans. Free RTD EcoPass (public transportation), on-site employee fitness center and wellness classes, childcare discount programs & exclusive perks on large brands, travel, and more. Tuition reimbursement & assistance, education & development opportunities including career pathways and coaching, professional clinical advancement program & shared governance, Public Service Loan Forgiveness (PSLF) eligible employer + free student loan coaching and assistance navigating the PSLF program, National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer.
Our Values: Respect, Belonging, Accountability, Transparency.
All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation. As Colorado's primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year. Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer. Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. Applicants will be considered until the position is filled.
Mobile Device Management Application Analyst I employer: Denver Health
Contact Detail:
Denver Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Device Management Application Analyst I
✨Tip Number 1
Familiarise yourself with Citrix XenMobile MDM. Since this role heavily involves supporting the Citrix platform, having hands-on experience or even completing online tutorials can give you a significant edge during interviews.
✨Tip Number 2
Network with professionals in the healthcare IT sector. Attend local meetups or online forums to connect with others who work in mobile device management, as they can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Brush up on your troubleshooting skills. Since the role requires resolving technical issues, practice common troubleshooting scenarios related to mobile devices and MDM configurations to demonstrate your problem-solving abilities.
✨Tip Number 4
Understand the importance of data security and compliance in healthcare. Being knowledgeable about HIPAA regulations and how they apply to mobile device management will show that you are serious about protecting sensitive information.
We think you need these skills to ace Mobile Device Management Application Analyst I
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with mobile device management, particularly with Citrix XenMobile. Emphasise any previous roles where you provided technical support or collaborated with IT teams in healthcare settings.
Craft a Strong Cover Letter: In your cover letter, express your motivation for applying to this role. Mention your understanding of the importance of mobile device management in healthcare and how your skills align with the job requirements.
Showcase Problem-Solving Skills: Provide specific examples in your application that demonstrate your problem-solving abilities, especially in troubleshooting technical issues related to mobile devices and applications.
Highlight Communication Skills: Since user support is a key part of the role, make sure to mention your communication skills. Include examples of how you've effectively trained or assisted users in the past, particularly in a technical context.
How to prepare for a job interview at Denver Health
✨Understand Citrix XenMobile MDM
Make sure you have a solid grasp of the Citrix XenMobile MDM platform. Familiarise yourself with its features, functionalities, and common troubleshooting issues. This knowledge will help you demonstrate your capability to provide first-level support during the interview.
✨Showcase Problem-Solving Skills
Prepare to discuss specific examples of how you've resolved technical issues in the past. Highlight your analytical thinking and ability to troubleshoot effectively, especially in high-pressure environments like healthcare.
✨Emphasise Communication Abilities
Since this role involves assisting end-users and collaborating with various teams, be ready to showcase your communication skills. Practice explaining complex technical concepts in simple terms, as you'll need to train healthcare staff on mobile device usage.
✨Highlight Attention to Detail
Given the importance of data security and compliance in healthcare, be prepared to discuss how you ensure accuracy in your work. Mention any experience you have with documentation and maintaining inventory, as these are key aspects of the role.
